Banner for K J Smith Solicitors

K J Smith Solicitors Reviews 166

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their supportive, approachable, and professional demeanor, highlighting their expertise and genuine care. Many people reported excellent service, noting that the company's team provided clear, understandable advice and kept them informed throughout their legal processes. The customer service is frequently described as exceptional, with reviewers appreciating the quick response times and the personalized, empathetic approach. However, some people were dissatisfied with the initial screening process, mentioning that their specific issue could not be handled, causing unnecessary delays. A few other people also felt that the solicitor seemed more focused on the other party's potential outcome and did not take sufficient notes during consultations, leading to a less than satisfactory experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, empathy, and helpfulness.... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, helpfulness, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting the helpfulness, empathy,... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I honestly can’t thank Kate Evans (Oxford office) enough for all her help during my divorce settlement. She’s been supportive, approachable, and always kept me up to date with what was happening. Know... See more

Company replied

Rated 5 out of 5 stars

K.J.Smith Solicitors. Lovely receptionist, fabulous assistance and welcome by a wonderful gentleman and I was blessed with a very professional lady solicitor whom was amazing, helpful and a pure... See more

Company replied

Rated 5 out of 5 stars

I just want to say a big thank you to Sofie Corbin and Hannah Bhatti for all of their help and hard work during what can only be described as an extremely stressful and traumatic time. They gave me... See more

Company replied

Rated 5 out of 5 stars

When my relative died intestate there were very many problems involved in sorting out the estate. The solicitor I was assigned by KJ Smith Solicitors, Rachelle Moore, could not have been more knowled... See more

Company replied


Company details

  1. Divorce Lawyer

Written by the company

K J Smith Solicitors are specialist family and divorce solicitors who can provide you with support and guidance for issues involving; Divorce and Family Law, Wills, Trusts and Probate, Powers of Attorney and Deputyship Applications. We provide expert advice within an ecosystem of care. Divorce can be stressful and we are here to make things easier, we specialise in family breakdown and bereavement. Through understanding and prompt action, our family solicitors aim to provide practical solutions to help you resolve any family matters as quickly and as amicably as possible.


Contact info

Free 45 minute consultation

A no obligation appointment with an expert family solicitor.

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, Supportive and Reliable Family Law Team

I would like to express my sincere gratitude to Arabella Turner, Scott Frazer and Jessica Young at K J Smith Solicitors for their professionalism, dedication and care in handling my family proceedings.

They have demonstrated exceptional attention to detail, clear communication and a calm, structured approach to what can naturally be a complex legal process. Their guidance has been thorough and reassuring, and I have always felt that my matter is being handled with seriousness and respect.

Arabella Turner’s leadership and strategic insight, Scott Frazer’s consistent support and responsiveness, and Jessica Young’s diligence and efficiency have all contributed to a highly professional service. Their ability to explain legal matters clearly and provide steady direction has been invaluable.

I would confidently recommend K J Smith to anyone seeking knowledgeable, supportive and professional family law representation.

19 February 2026
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Dear Joseph,

Thank you very much for your thoughtful and generous review.

We are delighted to hear that Arabella, Scott, and Jessica were able to support you with such professionalism, clarity, and care throughout your proceedings. Providing clear guidance and a structured, reassuring approach during complex matters is extremely important to us, and it is wonderful to know the team delivered this for you.

Your recommendation means a great deal, and we are very grateful that you chose KJ Smith Solicitors to support you.

Kind regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Sofie was excellent!

Sofie was so helpful throughout a long process. She was very thorough and empathetic during what was a challenging time. She went above and beyond and I would highly recommend her.

12 February 2026
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Thank you for leaving such a wonderful review. We are glad you would recommend KJ Smith and Sofie, who guided you through a tough time

All the best in the future,
KJS Solicitors

Rated 5 out of 5 stars

Prompt and efficient service at all…

Prompt and efficient service at all times from all the staff we had contact with at K. J. Smith, co.UK

11 February 2026
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Dear Derek,

Thank you so much for this great feedback on our team that makes us the firm that we are, the time that you have taken out of your day to review our serivces is appreciated.

Have a lovely day further.

Rated 5 out of 5 stars

Highly recommend for family law matters

I instructed KJ Smith Solicitors for assistance with a non-molestation order and my divorce and have been very grateful for the support I received. Kulbir Smith was professional, knowledgeable and clear throughout what was a very stressful time.
She explained each step of the process carefully, responded promptly to my questions and handled my case with sensitivity and care. I felt listened to and supported, and I always had confidence that my case was being taken seriously.
I would not hesitate to recommend KJ Smith Solicitors to anyone needing family law advice.

28 January 2026
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Thank you for leaving Kulbir a glowing review and we appreciate that you would recommend us in the future.

Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

Great free initial consultation call

I had a really great consultation call with Amber at KJ Smith Solicitors. She actually listened to what I was saying and seemed genuinely interested, which made such a difference. She explained all the legal jargon in a way that was easy to understand, and she was really clear and empathetic throughout.

Amber answered my questions as well as she could and laid out my options and next steps in a way that didn’t feel overwhelming. Going through a divorce is mentally tough, but after talking to her I felt a lot more confident and a bit lighter about everything.

29 January 2026
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Dear Elin,

Thank you for spending the time to leave Amber such a wonderful review.

We are glad she made you feel more confiedent and you feel a lot better about everything.

Kind regards,
KJS Solicitors

Rated 2 out of 5 stars

Disappointing Service, No Case Management

I am deeply disappointed with the service provided by Kate Evans at KJ Smith Solicitors and would strongly advise avoiding the Oxford branch altogether. Even in urgent situations, there are far better solicitors available locally.

Her case management is non-existent. Her legal knowledge appears largely theoretical, with no meaningful engagement or ability — or willingness — to apply it to the realities of a complex case. She is comfortable producing lengthy but basic emails at £260 + VAT per hour, yet that is essentially all that is offered.

She charged £2,500 to read a court bundle and answer six questions in writing. However, after the initial consultation, I was never offered another in-person meeting, solely because I had not signed a full retainer. Unless you commit thousands more upfront, meaningful engagement appears to be off the table.

To be clear, I can read, write, complete court forms, and conduct legal research myself. What I was paying for was professional guidance, strategic case management, and experienced direction. Instead, I received generic written responses, no discussion, no practical advice, and no sense of ownership of the case.

Overall, the service provided barely qualifies as a professional service at all. With sufficient time, online resources, and the support of AI, the same level of information can be obtained independently. I awarded two stars solely for the effort of drafting lengthy emails. Beyond that, I received no significant value, no support, and no professional engagement.

15 November 2025
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Thank you for sharing your concerns. We are saddened to receive your negative feedback. A KJ Smith, we take every piece of feedback provided seriously and strive to provide the highest level of service to each and every one of our clients.

To better understand and address your concerns, we kindly invite you to contact our Complaints Team (complaints@kjsmith.co.uk) to discuss your experience in more detail and the policies we follow. We genuinely want to resolve any issues you may have experienced and are committed to finding a satisfactory resolution. We appreciate your feedback and look forward to hearing from you and having the opportunity to assist further.

Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Excellent service

Excellent communication, empathy and understanding from the start and great service in dealing with the matter

28 January 2026
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Thank you so much for this lovely feedback Catherine, we appreciate the time taken out of your day to share this with us and want to thank you for K J Smith Solicitors.

Rated 5 out of 5 stars

Supportive and Responsive Support throughout my divorce

For my divorce proceedings which took upwards of two years, Kulbir Rahi in the Ascot office was invaluable at advising and navigating me through the financial and childcare proceedings. She offered support and advice on the elements that I undertook myself and also kept me up to speed on all things related to the court proceedings. Most importantly to me, she promoted a communications exchange with my ex-wife that was as conflict-free as possible as well as ensuring that the welfare and wellbeing of my children were at the forefront of discussions and considerations. Kulbir was always available for a quick chat for me to run different scenarios/outcomes by and advise accordingly. She really did make one of life's most stressful experiences much easier and 'survivable'.

30 October 2025
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Dear Jeffrey

Thank you for your kind and thoughtful feedback. We are delighted to hear that Kulbir was able to support you throughout such a challenging time and help guide you with care and clarity. We wish you and your family all the very best for the future.

Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

Excellent Law Office.

Excellent Law Office.
KJS Ascot branch dealt with my Divorce application, Consent Order and Pension Annexe.
Very knowledgeable and friendly service. Very helpful with managing the process and costs. Altogether an excellent service.

20 January 2026
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Dear Mr Connolly,

Thank you for your kind words and for taking the time to share your experience. We are pleased to hear that Kulbir was able to support you through such a challenging time and ensure your children’s well-being remained a priority throughout.

Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

KJ Smith Solicitors' Ascot office…

KJ Smith Solicitors' Ascot office provided outstanding advice during a particularly sensitive time. I required specialist guidance on financial proceedings following my divorce, and Ms. Rahi delivered exactly what I needed - clear legal analysis, practical recommendations, and efficient service throughout.

The advice was thorough yet accessible, allowing me to make informed decisions with confidence. Communication was professional and responsive, and the matter was concluded efficiently. I would not hesitate to recommend their family law services to anyone facing similar circumstances.

4 December 2025
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Dear Ganesh

Thank you very much for your kind feedback. We are delighted to hear that Kulbir was able to provide clear, practical advice and support during what was a sensitive and challenging time for you. Your comments about her professionalism, communication, and efficiency are greatly appreciated. We are grateful for your recommendation and wish you all the very best for the future.

Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

Eleanor Tanner, Newbury office

I am pleased that I chose Eleanor Tanner as my solicitor for my divorce. She has been highly professional from start to finish and genuinely could not have done anything better. Whilst also demonstrating genuine empathy and understanding throughout the process. Her responses are consistently prompt and her clear communication helped make things more manageable. I have complete confidence that she was acting in my best interest and would highly recommend Eleanor without hesitation.

15 January 2026
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Dear Marie,

Thank you very much for your kind feedback. We are delighted to hear that Eleanor was able to support you with professionalism, empathy, and clear communication during such a sensitive time, and we are grateful for your recommendation.

Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

Fantastic legal advice made simple!

I had an initial consultation with Rachelle Moore regarding a query as my role as an Executor in a Will and she was amazing! Rachelle provided me with clear, practical and well considered advice explaining terms in a way that was easy to understand. What stood out for me was her empathy and understanding about the situation. I never felt rushed and Rachelle answered all my questions thoroughly (I had a lot), her guidance was reassuring and supremely helpful. I would not hesitate to recommend Rachelle to anyone seeking professional, knowledgeable and empathetic legal advice: I will be back soon to ask Rachelle to re write my own Will!

8 January 2026
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Dear Julie,

Thank you for taking the time to leave a review for Rachelle, and we are glad she gave you the professional advice and support you needed for your Will change.

Kind regards,
KJS Solicitors

Rated 1 out of 5 stars

Disappointed …

I can only say how despondent and disappointed I was after my appointment. My disappointment was due to the fact that I felt that, given what the solicitor said, a divorce would mean I could come off worse. The solicitor seemed more focused on what my partner would potentially get. I should have known given my initial request for a face to face appointment was ignored and they gave me a telephone appointment and I had to request it again with a response from them that I had asked for a telephone appointment. I’m not convinced they would be working for me either given the above. I gave the solicitor information at the start of the appointment but she didn’t write it down as she asked me a question that showed she hadn’t. This was not a good experience at all and I won’t be going back.

5 January 2026
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Dear Jivebunny,

Thank you for taking the time to provide feedback on your recent appointment.

We are sorry to hear that your experience did not meet expectations.

We take all feedback seriously and have internally discussed the issues raised.

We wish you every success moving forward.

Rated 5 out of 5 stars

I was so glad I chose Antonia to act…

I was so glad I chose Antonia to act for me in my recent divorce and final orders, consummate professional at every turn with sound advice and assistance.
I would not hesitate to Reccomend her services, something I’m immensely grateful for.
Kind regards
Dr L Gilson

2 January 2026
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Dear Dr Gilson,

Thank you for leaving our wonderful Antonia a glowing review. We are glad you had a great experience with KJS.

Rated 5 out of 5 stars

Rachelle and Lauren were lovely to deal…

Rachelle and Lauren were lovely to deal with and explained everything clearly so we understood all implications of our decisions when drawing up our wills.
We chose KCS because they advertise a Marlow office and did not realise that the actual base is Woodley so we feel it is important that the personnel are available at the Marlow office at all times.

12 December 2025
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Dear Andrew,

Thank you for taking the time to share your feedback. We are pleased to hear that Rachelle and Lauren explained everything clearly and made the process straightforward for you.

We also appreciate your comments regarding our Marlow office and availability, and we will ensure this feedback is shared with the team.

Thank you again for choosing K J Smith Solicitors and for highlighting your experience.

Rated 5 out of 5 stars

I recently sought advice from Amber…

I recently sought advice from Amber Howton. Amber was absolutely amazing. She is incredibly knowledgeable as a solicitor and demonstrates a depth of expertise that immediately puts you at ease.

What stood out most was her passion and genuine care. Amber provided clear, thorough advice, signposted me to the right resources, and helped me feel far more confident in the decisions I needed to make. Her guidance gave me clarity during a very difficult time, and I truly felt supported throughout the process.

I highly recommend Amber to anyone seeking legal advice she is exceptional

9 December 2025
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Dear Afsana,

Thank you so much for taking the time to leave such a thoughtful and kind review.

We are delighted to hear that you felt so well supported by Amber and that her knowledge, expertise and clear advice helped put you at ease during a very difficult time. It is wonderful to know that her genuine care and guidance gave you clarity and confidence throughout the process.

Thank you for recommending K J Smith Solicitors and for trusting us with your matter.

Rated 5 out of 5 stars

Very Professional

Thank you Rachelle and Lauren at your Woodley Branch for helping my wife and I with our complicated Wills. The information was explained clearly and we could understand everything that was explained to us. The service we were given was 1st class and our Wills were completed within 2 weeks.
Thank you
Ian

28 November 2025
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Dear Ian,

Thank you very much for taking the time to leave such a kind review.

We are pleased to hear that you and your wife felt well supported by our Woodley team and that everything was explained clearly throughout your wills matter. It is great to know the service was first class and that your wills were completed so efficiently.

Thank you for choosing K J Smith Solicitors. We wish you both all the best moving forward.

Rated 5 out of 5 stars

Absolutely Brilliant Can’t Recommend Enough!!

I recently had an issue that I needed dealing with, I had absolutely no clue who, where or what to do… I came across K J Smith Solicitors, Which I dealt with Liz Head & Her Paralegal Lauren Hemmings! They immediately put me at ease, went through everything & explained fully what they could Help me with! I can’t even explain how much these Ladies helped me through this all! They explained fully what they thought & explained everything through impeccably!!
If you are Looking for a Solicitor Liz Head is Definitely your Lady and Lauren Hemmings is absolutely lovely! Personally I’d like to Thank Them For Everything, Liz & Lauren I had absolutely no idea what I could or couldn’t do without your Help I couldn’t have gotten through all this, So Thank You so Very Much, It’s Very Much Appreciated Many Thanks ☺️

23 September 2025
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Dear Nicola,

We are really pleased you had a wonderful experience with KJS, and Liz and Lauren made you immediately feel at ease. What a lovely review you have left.

Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

Excellent service at a particularly fraught time

I cannot speak highly enough about the consummately professional service provided by my advocate Jasmin I. She has been professional, patient and deeply knowledgeable; quietly reining in my excesses during an emotive period while firmly and clearly expressing my position to opposing counsel. She has kept me calm and positive. A great advert for K J Smith and I would recommend both firm and Jasmin to anyone else seeking family and / or divorce legal support without hesitation.

20 November 2025
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Dear Harry,

Thank you for taking the time and leaving such a wonderful review for Jasmin and KJS.

Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

Very good

Very good! I work professionally!

20 November 2025
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Dear Vasyl,

Thank you for leaving KJS Solicitors a 5 Star review.

Kind regards,
KJS

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look