I traveled with my surfboard bag (approx 19kg, 2m by 55 cm wide and 25 cm deep), so the day before the picking up, they change the car with a van to carry the bag without problem. Besides, the day... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Kiwitaxi is an international online booking platform for private transfers and chauffeur services operating in over 100 countries. From airport pickups to full-day car rentals with a driver, we help travelers move comfortably and stress-free—whether they're heading to a hotel, a meeting, or exploring a new city. At Kiwitaxi, we believe in combining high standards of service with a human touch. Our mission is to make every trip smoother and more enjoyable, powered by real people who care.
9a Tinto Place, Edinburgh, UK, EH6 5GD, Edinburgh, United Kingdom
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable! Taxi was there on time for my transfer. Very nice and helpful driver.

Reply from Kiwitaxi
Our driver, Mirco, was prompt and friendly. He loaded up our luggage and got is seated. A very comfortable Mercedes van. He confirmed our destination and got us there a few minutes earlier than expected. He was safe and the ride was pleasant. He offloaded our luggage at our destination and was gracious upon departure.

Reply from Kiwitaxi
We had a long ride from Ho Chi Minh to Nah Trang, but it turned out to be really enjoyable. The service was great, and our driver was super friendly. The journey went by so quickly—we barely noticed the time!

Reply from Kiwitaxi
Due to the severe weather that hit the UAE and caused flooding in Dubai, we wanted to be picked up one hour earlier than originally booked. Unfortunately, this was after the deadline for making changes, so we contacted KiwiTaxi’s support team to see if they could help us.
I would especially like to highlight Edgar and the truly exceptional service he provided.
This was not just “good customer service”. It was exemplary, genuinely human, and extraordinarily professional at a level that is rarely experienced.
From the very first moment, Edgar managed to create a sense of calm and reassurance in a situation where I, as a customer, felt uncertain and stressed. With an impressive combination of expertise, clarity, and sincere kindness, he took ownership of the situation and guided it safely all the way to a solution.
He listened, explained, followed up, and communicated clearly and respectfully throughout. At no point did I feel left on my own.
What truly sets Edgar apart is that you can feel that he genuinely wants to help. Not because he has to, but because he can and because he wants to make a real difference for people. That level of commitment builds trust, and trust builds loyal customers.
If every company had an Edgar in their customer support team, the world would be a much more reassuring place to be a customer. This experience deserves more than just a pat on the back. It deserves real recognition.
Edgar is the very definition of what outstanding customer service looks like.

Reply from Kiwitaxi
The ride was great and they hade good communication, 10 out of 10 I am gonna use them again.

Reply from Kiwitaxi
We booked transfer from Venice airport to Santa Cristina Valgardena for the 26 December for the family , 10 people , one month and a half ago , we already paid it when we booked it and paid and just a few minutes ago my mother received an email from Kuwaiti that this is not possible… they will refund in 5-7 work days…but now less than 1 week for the trip not easy to find a transfer and I guess much more expensive ..a disaster , why not telling us before, and we paid for it..

Reply from Kiwitaxi
Worst experience ever, don’t book!
- booked a ride in Australia with 2 child seats for a save ride. I confirmed twice the age and size of the kids to make sure the seats are available. I even had to pay extra. Driver came without car seat which is a super risky drive and illegal for a 4 year old
- driver didn’t wait at the exit with a name sign as payed for. Had to walk a whole distance with lagguage and kids
- dirty car
- this platform just forwards the booking to local drivers with missing information. You pay in advance and they pay the driver after 14 days, nice business…
I have send complaints to the company days ago without reply

Reply from Kiwitaxi
We were waiting for the driver for more than 40 min!

Reply from Kiwitaxi

Reply from Kiwitaxi
Easy to book. Reliable, efficient. Simply excellent. Highly recommend.

Reply from Kiwitaxi
Driver was good communicater via WhatsApp. Arrived on time for our pick up. Car was immaculate. Drivers was safe and got us to our destination on time

Reply from Kiwitaxi
We found Kiwitaxi to be reliable. Our flight was 2 hours delayed, which meant we arrived in Shanghai at 12.30am. We contacted the help centre, who was very responsive. They understood the urgency & got in touch with the local driver & assured us that he was tracking our flight & would be at the airport. Upon arrival, we were warmly received by a polite driver & sent smoothly to our hotel at 2am.

Reply from Kiwitaxi
I was really impressed with the service . I really loved the idea of the instructions via video it made it su much easier for me to get to the right place for pick up and the staff that was waiting there very friendly and they spoke very good English. The ride was very smooth and on time for me to catch my connecting flight. I will definitely use your service again for the next time. You guys did a great job

Reply from Kiwitaxi
I went on a solo trip to Barcelona and used Kiwitaxi transfer, it was very convenient! I enjoyed it a lot and arrived to the airport on time. Thank you! Will use it again soon.

Reply from Kiwitaxi
Arrived before time, perfect, will always use again 👌

Reply from Kiwitaxi
Driver was in time at the Harbour and the Meeting Point for the tour back. Everything was fine.

Reply from Kiwitaxi
Excellent ride/ Professional Driver/ On time
100% recommend!!

Reply from Kiwitaxi
We booked Kiwitaxi for a drive from Phu My port into Ho Chi Minh City. We connected with the driver through WhatsApp which made communication very easy since I was able to use google translate to translate our messages back and forth from Vietnamese to English. Our driver was punctual and polite, the car was very clean and cool and his driving was very good in a city with very chaotic driving! Mr Vinh was great and would recommend him and kiwitaxi again without hesitation.

Reply from Kiwitaxi
We booked last minute for a transfer to the hotel....driver was waiting for us with my name, which was cool. He was very nice and the mini was clean and the seats were heated with massage features...which we enjoyed on the ride to the hotel. I was very impressed so just ordered the transfer to the airport from the hotel when we leave.

Reply from Kiwitaxi
It was an amazing experience, easy, faster, cost effective and more!

Reply from Kiwitaxi
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.