KiwiCo Reviews 4,917

The agent went above and beyond after I provided more context on why my crate was returned to Kiwi, it wasnt because of wrong address but more a USPS issue. They reactivated my subscription and even decided to re-send the crate from months ago that got lost. Thank you so much

They were responsive, helpful and said they would send me a new piece( that was broke) for my daughters art spinner kit.

I was hoping to change my crate delivery frequency from every month to every other month.

My request was understood and fulfilled very quickly. The customer service was extremely friendly and helpful.

Before my granddaughter’s birth I set up a Panda Crate subscription for her. My sister gifted crates to my other grandchildren and I continued those for a couple of years. We have really enjoyed the crates over several years. The Panda Crates have been wonderful. Zora’s parents have really enjoyed playing with her and the unique toys. Unfortunately the last two crates have not been sent until I contacted the company. This disrupts the idea of them being age appropriate. I am disappointed.

Ruth was very helpful and kind. She also answered my question quickly.

We have been with kiwico for years, my kids are waiting for this, lots and lots of hours of fun, learning. Its our quslity time together. There is allways something new, never repeats it self, and everytime i had a logestic problem, costumer support was simply amazing. Thank you kiwico

I like that a variety of ages and options has increased over time.

Very quick and attentive

The quality is about what I expected but you have to be realistic about the build experience. Our grandchild was able to put it together but did need some guidance. It’s not a thing a kid can do on their own. Some if it is physical dexterity and some is problem solving. Bottom line, if you’re looting for plug and play then don’t go with the stem kits. But if you want your child to learn perseverance and problem solving and you have an engineer in the family then go for it.

Robert responded quickly to inform me of my options for the unfulfilled crates from the cancelled Yummy Crate line.

Understanding. No pressure. My reason for stopping is that our son wasn't finding the crates challenging and lost interest.

I had an issue with my granddaughter’s kit she received. Ruth was so kind to explain the problem and took care of it. She was very helpful, kind, and just a great customer service representative.

The response I received was prompt and directly answered my question.

quick response and resolution

Kiwico is a great company. The services they offer are brilliant, and very current as an aide in getting children and youths interested in STEAM. I am satisfied with my purchase, and will recommend to peers.

Your customer service team is very responsive and easy to interact with - offering quick resolutions to issues. Thank you!

I received a package that was broken and missing pieces. I emailed KiwiCo and they responded by sending me those pieces.

I heard great things about KiwiCo from my daughter for a long time, so for my grandson's birthday I finally ordered a crate. Probably my fault that the delivery address is not correct. Somehow got part of my grandsons address and half of mine combined making the package undeliverable. I've tried every way I can to contact some one to correct the address, but can only reach an unhelpful bot at Kiwico that gives no useful information on how to correct this. No humans work there for customer service as near as I can tell. I have found no avenue in trying to move this issue forward. Yes, I was given a tracking number and have had no luck going through the shipping company either. As near as I can tell, there is no way to correct the situation and my grandson's birthday present will likely sit in some shipping center forever. I would've accepted some of the responsibility for what is probably my own error, but there seems to be no one on the KiwiCo side to accept any responsibility to help me constructively address the problem. I'm so frustrated at this point, I don't see myself ever gifting out of KiwiCo in the future since I know there is no way to correct a problem. Today is my grandson's birthday.