Kiwi Car Parts Reviews 

346
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the very reasonable pricing offered across the entire product selection, making purchases straightforward and satisfying. Many people note that the replacement components fit their vehicles perfectly, work precisely as expected, and arrive in excellent condition for immediate use. Some reviewers were not happy with occasional order errors, such as receiving incorrect sizes, wrong parts, or damaged items that required extra effort to resolve. Consumers also mentioned experiencing communication delays or running into unexpected issues with product durability shortly after the initial installation process.

What people talk about most

Product

Customers had positive experiences with product, noting they are top quality, arrive fast, and fit vehicles... See more

Delivery service

Users describe positive interactions with delivery service, highlighting fast and efficient shipping times.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast delivery times and efficient... See more

Quality

Consumers find quality to be positive and consistently praise the reliable German made parts. Reviewers note... See more

Price

Reviewers express high satisfaction regarding the affordable price. Consumers consistently report finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a master window switch unit, and licence plate LED lights for my 09 VW Golf GTI. Both parts fit perfectly, and the price was cheaper than I’d expected for a euro. Arrived quic... See more

Rated 5 out of 5 stars

I’ve used Kiwi Car Parts many times and every experience has been outstanding. Their service is consistently excellent, with fast delivery, quick response times, and high-quality genuine parts every t... See more


Company details

  1. #1 of 1 best companies in Auto Parts Store
  2. #3 of 3 best companies in Car Accessories Store
  3. #1 of 1 best companies in Car Equipment Accessories Store

Written by the company

KIWI CAR PARTS (KCP EURO) - is 100% NZ owned independent online car parts retailer of quality new aftermarket and genuine Parts for German vehicles. We supply and keep our customers satisfied with best value spare service parts and performance upgrades for Volkswagen, Audi, Skoda, Porsche and BMW. Euro Auto Parts New Zealand.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

346 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(346)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

i made an order a week ago

i made an order a week ago, payment was taken, no order has been dispatched i have sent an email asking for an update and Nothing dont waste your time or money

*update

after i posted this review they sent me an email saying they "lost the part in the warehouse" and were looking for it, a few days later i got an email saying they had cancelled my order but not refunded it, it took another email and a few more days to get a refund, i placed an order with another parts place and it shipped the same day, my advise is to avoid kiwi car parts.

6 April 2025
Unprompted review
Rated 1 out of 5 stars

I message and no one replies I have…

I message and no one replies I have been waiting for my parts wich I still haven't gotten

23 February 2025
Kiwi Car Parts logo

Reply from Kiwi Car Parts

Hi Chantel,

We sincerely apologize for the issue with your first order. It appears to have been lost, but I’m glad to see that the replacement parcel was delivered the next day.

Regarding your recent order and email, I’ve followed up with our warehouse team, and I’m happy to confirm that your order has been dispatched. It should be delivered tomorrow - https://www.nzpost.co.nz/tools/tracking?trackid=00794210379865439380
Looks my reply to your email can’t be delivered through.

Kind regards,
Alex
Kiwi Car Parts

Rated 5 out of 5 stars

Good company

Good company. Faulty fuel pump, but the company replaced on faith (sent lots of evidence of voltage readings) and sent out a new one (car in the garage) while the other was being sent back. Thanks guys, really appreciate the help :) and support with all of this.

18 February 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look