I bought this Kit Kat due to the appealing picture: a golden wafer bar coated with thick chocolate which was displayed on the wrapper, but as soon as I bit into it, it appeared to be more grey than ex... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Do companies not test drive their contact pages? Just tried reporting an issue with their Chunky Caramel KitKat bar (had no caramel - just air where it should be) and it wouldn't submit my form saying... See more
Nestle have ruined the product ,reducing the crispy interior and adding a thicker darker chocolate which frankly tastes appalling . Used to be a perfect choice with tea , not any more .now a disgustin... See more
KitKat sharing bar in salted caramel. There is no caramel, like shows on wrapper. It's disgusting, over sweet stale tasting KitKat. False advertising!! No caramel! Only bought because of picture on fr... See more
Candy 5 stars taste 5 stars
Yuk yuk yuk
I agree with the other reviewers....Kit Kat used to be a favourite but now tastes disgusting! Why not make them smaller rather than changing the ingredients...yuk yuk yuk...
False advertising
I bought this Kit Kat due to the appealing picture: a golden wafer bar coated with thick chocolate which was displayed on the wrapper, but as soon as I bit into it, it appeared to be more grey than expected and the chocolate was surprisingly thin! It did taste nice though.
Terrible cheap chocolate coating
Maybe it's a Spanish or post Brexit issue but the chocolate on KitKat here is so inferior. It's just dreadful- baking chocolate would be bettr
Your new Hazelnut & Salted Caramel is…
Your new Hazelnut & Salted Caramel is absolutely disgusting take it off the market NOW today. Horrible yuk
Deceiving
Kitkat is my most favorite snack but after tasing salted caramel kitkat i am so disappointed. The front picture is so deceiving!
Disgraceful reduction in size amount&…
Disgraceful reduction in size amount& quality of chocolate & biscuit.... take a break !
If I could give zero
If I could give zero, I would. First kitkat I've eaten in sometime never again, the taste is horrible leaving a after taste in the mouth. I certainly will never buy them again
Reduced size
It baffles me as to how far these companies can go with reducing the size of their products. The Kitkat being a prime example. Reduced in size by so much now it's barely recognisable. Hardly any biscuit and so small and thin if they keep going with this policy they will resemble a Matchmaker soon.
Having the consumer for mugs and getting away with it too.
Here we go again shrink flation last…
Here we go again shrink flation last week I purchased a 14 pack of kit kits from morrisons this week I see they have been rebranded as new but only 12 in pack not 14 so lost 2 kit kats but paying same price
Kitkat hazelnut
Kitkat hazelnut, it doesn’t look like the wrapper which is the whole reason why I got it, it just just like a normal kitkat just hazelnut flavour, I’m assuming the rest of these new ones are the same, I’m really disappointed in it
New KitKat sharing bar False Advertising
KitKat sharing bar in salted caramel. There is no caramel, like shows on wrapper. It's disgusting, over sweet stale tasting KitKat. False advertising!! No caramel! Only bought because of picture on front of package!!
Restoring the original Taste
I just had my second kit kat in 3 months. the first tasted like it was stale.The second tasted the same. So I searched the web if others were complaining too. Sure enough. What are these companies doing. They might be saving manufacturing costs but they are driving away their customers. Lets all decide never to buy a kit kat again until they apologise and start putting the original recipe back.Oh and send everyone free samples after they have restored the original taste as an apology.
KITKAT HOUSE ABSOULOTLY TERRIBAL TO…
KITKAT HOUSE ABSOULOTLY TERRIBAL TO MAKE .DOES NOT STICK MELTSNIN YOUR HAMDS WHILST TRYING TO PUT IT ALL TO GEATHER $30 SORRY NOT WORTH THAT IAM DISAPPOINTED AND ANGRY ABSOULOTLY STUPID
The 4 pack chunky Kit Kat tastes nice…
The 4 pack chunky Kit Kat tastes nice but I recently bought a 9 pack of chunky snack size Kit Kat as the others were out of stock. They tasted revolting and I had to throw the pack away. I thought they'd gone off but they were in date.
The product is great but white…
The product is great but white chocolate needs to be of
It completely horrible it’s a horrible…
It completely horrible it’s a horrible aftertaste and taste nothing like a doughnut. Kitcat used to be my favorite now it taste like 💩 never ever buy it again.!!!!!!!!
Very bad value for money
The bar my husband has just eaten is minuscule. I guess that the price is still the same but the content is derisory. Will never buy again.
New sized kitkat RUBBISH.
Go back to the old size.These new kitkats are so insulting. Never buy again.
Remove the funny aftertaste of the…
Remove the funny aftertaste of the caramel flavour, it would have been better if it had real Carmel toffee, rather than flavoured. Thank You
Gillian W
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








