We received a beautiful coffee thermos and there was a defect when we open the top with the rubber gasket or washer. They sent a picture and they sent a new thermos and did not want the defective ther... See more
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See what reviewers are saying
Pauline from customer care was very proactive to solve my question about my purchase, helped me to split my order to ensure the delivery of the most urgent items on time. Good prices, amazing s... See more
What an outstanding customer service, very fast delivery and quality products. Great! I made the order in the afternoon the 22.12.2022 and I've got the item the very next day in the morning! This is... See more
Company replied
The website shows 100kr welcome discount but doesnt mention that you have to buy for minimal 1000kr until you have already gave them your email and phone number. It feels like a scam designed just to... See more
Company details
Written by the company
KitchenTime er en køkkenudstyrsbutik på nettet hvor du finder alt til dit køkken til rigtige gode priser. Vi vil gerne tilbyde dig fantastiske produkter som gør at du både laver bedre mad og trives i køkkenet. Uanset om du er amatør eller professionel, så har vi noget for dig, og vi hjælper dig gerne med at finde det du leder efter.
Kitchentime
Written by the company
- Nordens største sortiment på nettet
- KitchenTime eksisterer også i Sverige, Norge og Finland, og målet er at blive den bedste butik indenfor køkkenredskaber i Skandinavien. Vi syntes at køkkenet er hjemmets hjerte og er fascineret af alle de underværker som kan opstå der. Vi vil tilbyde dig fantastiske køkkenprodukter som gør at du kan både lykkes og trives i køkkenet.
- Tryg og Enkel Handel
- Vi tilbyder mange sikre betalingsmetoder, og vi er lette at få fat i!
- Fantastisk Kundeservice
- Vi lover altid en kort svartid samt en god og personlig behandling!
Leveringsinformation
Gratis Fragt
På KitchenTime.dk tilbyder vi gratis fragt hvis du handler for mere end 499DKK
Contact info
Stämpelvägen 3, 394 70, Kalmar, Sweden
- +46108085388
- info@kitchentime.dk
- kitchentime.dk
4.2
Great
6K reviews
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Reply from KitchenTime.dk
Hey!
Thank you very much for your review.
Great that you feel satisfied with your shopping experience.
You are most welcome back to the store again.
Have a great day!
Hanna
I ordered 3 cups before the new year and…
I ordered 3 cups before the new year and wrote for customer service in the middle of January to understand where is my order. They provide me with info that the items will be delivered after 14 of February. I wrote them again after the date and they postponed delivery until JULY... July is in a 5 months.
I would say that customer service does not try to explain everything.
1 star from me.
17 February 2021
Unprompted review
Reply from KitchenTime.dk
Hey!
Thanks for your review.
We regret that your order has been severely delayed.
As I can not find your case based on the information in this review, I give a general answer as to what may have caused the delay.
Most of all porcelain is made in Asia. There, production has been stopped several times as entire countries went into lock down due to the pandemic. This has then of course affected the deliveries and ultimately when we get the product into our warehouse.
We usually have a stable lead time on deliveries of our ordered goods, but unfortunately a few items have been strongly affected by the above. Which, of course, is incredibly unfortunate.
If there is anything I can help you with or if you have further questions about this, you are warmly welcome to contact us. You can reach us at kundservice@kitchentime.se, please mark your email with Hanna / Leo and we will take a closer look at your case.
Have a nice day!
Hanna
Excellente service
Excellente service. Fast delivery, product great quality. Met expectations 100%
12 February 2021
Reply from KitchenTime.dk
Hi!
Thank you for the review - it means a lot to us that you as our customer are satisfied.
Have a nice day,
Ewa
Super god betjening
8 February 2021
Reply from KitchenTime.dk
Hej hej!
Tusen tack för ditt fina omdöme.
Härligt att du känner dig nöjd med din köpupplevelse.
Du är hjärtligt välkommen tillbaka till butiken igen. Vi har öppet dygnet runt ;-)
Ha det fint!
Hanna
Reply from KitchenTime.dk
Hej!
Stort tack för ditt omdöme.
Vad roligt att du är så nöjd. Det värmer verkligen :-)
Varmt välkommen tillbaka igen.
Allt gott!
Hanna
Fantastisk at handle her
Gode priser, hurtig levering og fantastisk flot produkt. Emballage helt i top.
29 January 2021
Reply from KitchenTime.dk
Hej!
Tack för ditt omdöme.
Det gläder oss att du är nöjd. Otroligt roligt att höra.
Vi hoppas få se dig snart igen.
Ha det fint tills dess!
Ewa
Reply from KitchenTime.dk
Hej Ana!
Stort tack för ditt omdöme. Det gör oss hemskt glada att höra att du är nöjd med din upplevelse. Du är varmt välkommen tillbaka att handla hos oss igen :)
Ha en bra dag!
Ewa
Fin service!
13 January 2021
Reply from KitchenTime.dk
Hejsan Carsten,
Tack så hemskt mycket för ditt omdöme! Det värmer verkligen att höra detta. Vi hoppas få se dig i vår butik snart igen :)
Ha det bra!
Hanna
Alt var bare ok
9 January 2021
Reply from KitchenTime.dk
Hej Lizzi,
Tack så mycket för ditt omdöme! Det gör oss glada att höra att du är nöjd. Varmt välkommen tillbaka att handla hos oss igen.
Ha en bra dag!
Ewa
I would buy from kitchentime.dk again.
The products I purchased were offered at a great price. The delivery was swift and effective. I would definitely buy from kitchentime.dk again.
9 January 2021
Reply from KitchenTime.dk
Hi Daniel!
Thanks you for the review.
We are delighted to hear this. You are very welcome back anytime!
Have a great day!
Reply from KitchenTime.dk
Hej Martin,
Tack så mycket för ditt omdöme! Det gör oss glada att höra att du är nöjd. Varmt välkommen tillbaka att handla hos oss igen.
Ha en bra dag!
Ewa
God service fra start til slut
7 January 2021
Reply from KitchenTime.dk
Hej Michael!
Stort tack för ditt omdöme. Det gör oss hemskt glada att höra att du är nöjd med din upplevelse. Du är varmt välkommen tillbaka att handla hos oss igen :)
Ha en bra dag!
Ewa
Reply from KitchenTime.dk
Hej Ulla,
Tack så mycket för ditt omdöme! Det gör oss glada att höra att du är nöjd. Varmt välkommen tillbaka att handla hos oss igen.
Ha en bra dag!
Hanna
Reply from KitchenTime.dk
Hej Mogens,
Tack så mycket för ditt omdöme! Det gör oss glada att höra att du är nöjd. Varmt välkommen tillbaka att handla hos oss igen.
Ha en bra dag!
Leo
Reply from KitchenTime.dk
Hejsan Dirk,
Tack så hemskt mycket för ditt omdöme! Det värmer verkligen att höra detta. Vi hoppas få se dig i vår butik snart igen :)
Ha det bra!
Ewa
Reply from KitchenTime.dk
Hej Peter,
Tack så mycket för ditt omdöme! Det gör oss glada att höra att du är nöjd. Varmt välkommen tillbaka att handla hos oss igen.
Ha en bra dag!
Leo
Seriously delayed, CEO is good.
Ordered over a month, got billed immediately but notified only once that it is late, with no delivery date known.They have no phone, no chat to talk to, and their responses thus far can be summed up as one level above computer generated responses.
Update: got contacted by the ceo of the company. Lovely guy, who apologised for the mistake, increased the compensation for the order being two months delayed from 10 percent to 50. While it does not reverse the dismal customer experience prior, the fact that the owners are aware of the issues in their pipeline and act on them is worthy of respect. No perfect score but I was impressed.
18 December 2020
Unprompted review
Reply from KitchenTime.dk
Hi Noy,
Thank you for the review and for taking the time to give further feedback on the phone earlier today. I am very sorry about the bad service we have given you but I hope that you feel we have done our very best to fix the situation now. If there is anything else we can do for you, please get back to us again.
Best regards, Joel
Very unprofessional, worst experience, don't recommend
First of all they are selling products they don't have on stock without warning, but that's not all!
After making the order on the 12th November, I received a mail saying that the product is not on stock and it should arrive the 25th of November instead. After the 25th, I contact them again and they say the product will not be on stock until the 12th of December actually. Then they offer me 15% discount for the trouble after I complain. Which I thought it's nice enough. And I ask them to send them while I wait.
The 12th of December I write to ask how is the situation and that I have not received the 15% return that they promised, sending screen shots of my bank transactions. They insist I should've received it the 2nd December, but I never did. And reply that I have to contact Klarna, their paying method, then. Which I took almost as a joke, because it's the method they choose for their website, so they are responsible to check why their payments don't go through!?
Anyway, Today the 15th of December I call to hear what is the state of the order and when should I be in my store ready to receive it. Knowing they should've sent it the 12th or 13th.
After we speak for a while where they ask me to mail them all the conversation I had with their colleague, they say it was 10% and not 15 and that they need to see the convo, which it was through their own Facebook 🤷🏼♀️, but ok, I was getting ready to do that after asking again: When is the product arriving? And then They say it won't arrive before 2 months.
So in the end I obviously choose to cancel my order and get the full refund. I have been waiting so long, choose their website because it said on stock for this product.
Seriously the worst experience ever. Wasted so much time and got extremely annoyed. I do not recommend buying through them. Not to be trusted whatsoever.
Answer to your answer: Another way to show you have no idea or overview on your orders. And I have to use more time on it. My order number was: 1632999
15 December 2020
Unprompted review
Reply from KitchenTime.dk
Hey!
Thanks for your review.
I really regret what happened and would like to get in touch with you so we can see what happened here.
Unfortunately, I do not see any order information based on the information you provide in the review. Thus, I can not write any direct answer to the review here.
Trustpilot is an important tool for us for quality assurance and here something has gone completely wrong.
I would be grateful if you could contact me at hanna.majava@kitchentime.com so that I can review your specific case and if there is anything we can do for you.
Hope to hear from you!
/Hanna
------
Follow up after we could identify you:
I called you to follow up on the terrible customer experience we have given to you and see if there is anything I can do for you. You are welcome to call me back if you want, but I understand if you just want to move on, it is totally up to you. Best regards, Joel, KitchenTime
En gave men fin
13 December 2020
Reply from KitchenTime.dk
Hi Graziela!
Thank you for the review.
We are so happy to hear this. Hope to "see" you again in the store.
Merry Christmas!
/Hanna
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