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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting that items are well-engineered, durable, and often exceed expectations, even for premium-priced goods. Many people appreciate the competitive pricing, finding products to be excellent value and often cheaper than elsewhere. The delivery service is consistently described as fast and efficient, with many orders arriving the next day as promised. However, some customers also noted issues with delivery, experiencing delays or failed attempts, which occasionally impacted their project timelines. A few other people also felt that the product did not come with all the necessary components for installation, leading to additional inconvenience.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality of items like... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency, often... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the good quality of products,... See more

Price

Reviewers mention positive feedback about price. Many customers found the prices to be great, competitive,... See more

Service

Users describe positive interactions with service, highlighting excellent customer service from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service but only via email as there is no contact number. This makes it a little hard to have a conversation. They use DX delivery partners who were useless for me but thankfully Kitche... See more

Rated 5 out of 5 stars

Online purchase from Kitchenfair of a Vauth Sagel 300 pull out larder with chrome baskets. Lots of choice in all sizes. Chose this one as reputable manufacturer and competetively priced with Free next... See more

Rated 5 out of 5 stars

Only a small purchase but impressed nevertheless by company in a number of ways. The purchase, kitchen unit handles, was exactly what I wanted and the price was excellent. Ordered one day, received n... See more

Rated 5 out of 5 stars

I ordered an integral dual kitchen waste bin. It was delivered 'postage free' the next day in perfect condition. The easy to follow instructions enabled me to easily fit it inside the under sink cupbo... See more


Company details

  1. Kitchen Furniture Store

Written by the company

Premium kitchens, kitchen doors, sinks, taps, handles, worktops and all things required to build your dream kitchen at a fair price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

263 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Have emailed twice as I am trying to…

Have emailed twice as I am trying to return the item. No phone number and still awaiting a response….

9 September 2025
Kitchenfair logo

Reply from Kitchenfair

Dear Sara,

Please accept opur sincere apologies for the late reply.

We were short staffed on Friday afternoon when we received your first email. Our Customer Service does not work weekends hence you did not receive a reply to your second request on Saturday.

We have now sent you return instructions as requested. Please contact us if there is anything further we can help you with.

Rated 5 out of 5 stars

Amazing customer service

I ordered a Smeg sink which arrived overnight. It unfortunately had a few marks on it so I contacted Kitchenfair customer service. Greg responded straight away and contacted the manufacturer to sort it out for me. He was super quick, professional and ready to help. Amazing customer service!

9 September 2025
Rated 5 out of 5 stars

Great product

Website was easy to navigate. Clear and accurate description of product. Goods delivered very promptly. Great product which means kitchen is not cluttered with bins. Would definitely recommend.

4 September 2025
Rated 5 out of 5 stars

Superb service

Superb service

Having been let down by another company, and my kitchen re-fit date fast approaching, I needed to find a pullout recycling bin ASAP.
Kitchenfair had the one I needed in stock, I ordered it and it was delivered the next day. I asked a question on email and it was replied to promptly.
Couldn’t be happier, thank you, Kitchenfair :)

3 September 2025
Rated 1 out of 5 stars

Disappointing service

Really disappointed as I have not received my item yet. I ordered from this company as the website said next day delivery, however having ordered it on a Saturday I accepted it may not arrive on a Sunday.
It is now Thursday and still no item.
Yesterday morning I received a text message from the courier DX Express to provide me with a 2 hour window and so I made arrangements at work so I could be home for the delivery. It did not arrive and this morning I have received another text with a 2 hour window. Having read the reviews on trust pilot this courier company is little over 1 star and I think the majority of reviews would have rated zero if they could.
This has affected my overall score, and their choice of using a courier with poor customer satisfaction would prevent me from purchasing again from this company.

28 August 2025
Unprompted review
Kitchenfair logo

Reply from Kitchenfair

Dear Julie

I'm sorry to hear about your experience with DX, they are usually very good and the vast majority of our Next working day orders are delivered on the next working day. I can only assume they were busier than normal following the bank holiday weeekend. I can see your order was delivered the following day and hope everything was as expected.

KInd regards,
Greg
KItchenfair Customer Service

Rated 5 out of 5 stars

Great value for quality

Great value for quality! Looked everywhere for something a little different but not too much. These handles are solid, lovely finish and arrived quickly too. Never used this company before but will do again :0

12 August 2025
Rated 5 out of 5 stars

Excellent company

Excellent company, especially Greg in Customer Services who went out of his way to sort out a couple of issues that I had. Great quality pull out units for Kitchen cabinets. Fast next day delivery at no extra cost.

14 August 2025

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