Great customer service but only via email as there is no contact number. This makes it a little hard to have a conversation. They use DX delivery partners who were useless for me but thankfully Kitche... See more
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Company details
Written by the company
Premium kitchens, kitchen doors, sinks, taps, handles, worktops and all things required to build your dream kitchen at a fair price.
Contact info
42 York Street, TW1 3LJ, London, United Kingdom
- help@kitchenfair.co.uk
- kitchenfair.co.uk
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Delivered on time and spot on to…
Delivered on time and spot on to description.
Very easy to fit and easy to use. Neat and well designed.
Tap delivered promptly and looks good…
Tap delivered promptly and looks good quality. Ask me in a couple of year's time and I will be in a better position to evaluate its longevity.
Great kitchen cabinet handles
We bought kitchen cabinet handles for our new kitchen (Hafale Pimlico) very good price compared to others, great quality and delivered promptly and well wrapped.
Excellent Service.
Good communication and fast delivery
Good communication and fast delivery. I ordered some kitchen cupboard door handles and was very pleased with the product and the service. I'd definitely recommend and would happily buy from again.
Have emailed twice as I am trying to…
Have emailed twice as I am trying to return the item. No phone number and still awaiting a response….

Reply from Kitchenfair
Amazing customer service
I ordered a Smeg sink which arrived overnight. It unfortunately had a few marks on it so I contacted Kitchenfair customer service. Greg responded straight away and contacted the manufacturer to sort it out for me. He was super quick, professional and ready to help. Amazing customer service!
Kitchen cupboard handles
Bought some handles from Kitchenfair the other week arrived pretty quickly they look great totally transformed our kitchen.
Good quality
Easy ordering service, prompt delivery and so far the kitchen bin appears to be of good quality
Great product
Website was easy to navigate. Clear and accurate description of product. Goods delivered very promptly. Great product which means kitchen is not cluttered with bins. Would definitely recommend.
Superb service
Superb service
Having been let down by another company, and my kitchen re-fit date fast approaching, I needed to find a pullout recycling bin ASAP.
Kitchenfair had the one I needed in stock, I ordered it and it was delivered the next day. I asked a question on email and it was replied to promptly.
Couldn’t be happier, thank you, Kitchenfair :)
Disappointing service
Really disappointed as I have not received my item yet. I ordered from this company as the website said next day delivery, however having ordered it on a Saturday I accepted it may not arrive on a Sunday.
It is now Thursday and still no item.
Yesterday morning I received a text message from the courier DX Express to provide me with a 2 hour window and so I made arrangements at work so I could be home for the delivery. It did not arrive and this morning I have received another text with a 2 hour window. Having read the reviews on trust pilot this courier company is little over 1 star and I think the majority of reviews would have rated zero if they could.
This has affected my overall score, and their choice of using a courier with poor customer satisfaction would prevent me from purchasing again from this company.

Reply from Kitchenfair
Best prices I could find online
Best prices I could find online. Really prompt delivery. Wouldn’t hesitate to recommend Kitchenfair, very pleased with their service.
Great value for quality
Great value for quality! Looked everywhere for something a little different but not too much. These handles are solid, lovely finish and arrived quickly too. Never used this company before but will do again :0
Excellent company
Excellent company, especially Greg in Customer Services who went out of his way to sort out a couple of issues that I had. Great quality pull out units for Kitchen cabinets. Fast next day delivery at no extra cost.
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