I have applied for the Refund. Great support from the supporting team. Khrystyna Malko is doing a great job in following up my concerns and updating me. Still working on it, but hope this process will... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quite a disaster. Made a booking, wanted to add this booking to the airline app, booking is nowhere to be found, need to make a new and now much more expensive booking because kiss and fly could... See more
Company replied
I have booked already several times and everythink has always worked perfectly. The booking process is easy and clear with no hidden fees and no additional costs afterward. Tickets are issued very qu... See more
Company replied
Today I've bought a flight tickets for my journey but unfortunately after two hours due to unexpected circumstances I had to resign it. I wrote a message to Customer Support and got nice and qucik... See more
Company replied
Company details
Written by the company
Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure. Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey. Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
Contact info
Harju maakond, Kesklinna linnaosa, Jõe tn 3-302, 10151, Tallinn, Estonia
- USA +12026604060
- info@kissandfly.com
- kissandfly.com
3.2
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Check in Andriiana Lopez helped me…
My Check in Andriiana Lopez helped me for my check in. Cause it was complicated for me to do it
13 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Lenna,
Thank you for taking the time to share your experience.
We’re happy to know that Andriiana López was able to support you during the check-in process and help you with the difficulties you encountered. Your feedback means a lot to us, and we will make sure to share your kind message with her.
We truly appreciate your review and look forward to assisting you again in the future.
My flight was cancelled from dammam to…
My flight was cancelled from dammam to madina, i asked them to reschedule they sent me fake ticket with old pnr number, totally fraud
12 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Mr. Khan,
We are sorry to hear about your experience.
In order to review the situation and verify the details of your case, could you please provide your booking number (reservation number)?
Once we receive this information, we will carefully investigate the matter.
---
UPD 13.03
Dear Mr. Khan,
Thank you for providing the booking details.
We can see in the system that the flight was indeed cancelled by the airline. Unfortunately, due to the urgent departure time, we did not have the technical possibility to reissue or reschedule the ticket on our side. We informed you about this situation at that time.
We also see that you have already submitted a refund request. The request has been forwarded to the airline for review, and we are currently awaiting their response.
As soon as we receive any update from the airline, we will inform you immediately.
Thank you for your patience and understanding.
Although the service worked
Although the service worked, the price was very over what other companies offer (and I just realized it later, my fault) and every additional service like luggage and seats choosing was also overpriced.
8 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Mr. Schiffler,
Thank you for your feedback.
As an online travel agency, we provide tickets and additional services offered by airlines and suppliers, and prices may vary depending on availability, fare conditions, and the time of purchase.
We appreciate your feedback and hope to assist you again in the future.
Ticket was invalid when boarding.
Ticket was invalid at the time my boarding pass was scanned at the gate.
Since you don’t have a valid ticket, passenger rights do not apply.
Air line points at agency, agency points at air line. You’re left pants down at the airport gate. This is not the spirit of the law.
I sincerely do not recommend this travel agency.
EDIT: so if I don’t provide booking reference here within two days, the review will be removed. Just fyi, to the people reading the reviews.
Obviously I have contacted support etc but nothing is happening. I will just hand this to the credit card dispute department and get my lawyer to claim compensation for the replacement flight. The lack of support is appalling.
Edit 07-April: You still owe me compensation for damages resulting from non-performance of the transport contract, for the replacement ticket I had to buy at the gate.
Edit 14-April: I just received confirmation from Air Canada that the ticket was refunded already one day BEFORE the flight was happening. So 100% possible to inform the customer before the flight.
Also, I still have not received compensation for my replacement ticket.
12 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Chris,
We are sorry to hear about your experience.
We would like to review this matter in detail. Please provide your booking number so that we can check your case and investigate what happened.
Thank you for your cooperation.
UPD 15/03
Thank you for providing the identification details.
We are truly sorry to learn about this situation and fully understand how stressful and upsetting it must have been to face such an issue at the boarding gate. We sincerely regret the inconvenience and frustration this experience has caused you.
Please be assured that your case is currently under review. Our team is actively working on your request and we are making every effort to investigate the circumstances of this matter as thoroughly as possible. We understand the importance and urgency of your case, and we will do our utmost to provide you with a response as quickly as possible.
We truly appreciate your patience and understanding while we continue working on this issue.
UPD 07/04
Thank you very much for your loyalty and for your patience while we were reviewing your case.
We would like to inform you that the refund was processed on April 7. The full cost of your tickets has been refunded to you. The funds were returned via a reverse transaction to the purchaser’s bank account.
If your issue has now been resolved, we would be truly grateful if you could edit your review and rating about our company. This is very important to us and means a great deal to our team.
Thank you once again for your understanding and cooperation.
UPD 07/04
We would like to let you know that we are currently reviewing your case once again. Your matter remains under consideration, and we kindly ask you to wait for further updates from our side.
Please be assured that your case is important to us, and we will provide you with information as soon as the additional review is completed.
UPD 14/04
Please be assured that we are actively handling your case and we have not forgotten about you. We are regularly sending reminders to the provider in order to maintain better and faster communication and to move the review of your compensation claim for the tickets you purchased toward completion.
We understand how important this matter is for you, and we are continuing to follow it up from our side.
Please kindly wait for our further response by email.
they don't return the money
I bought a ticket from Sharm El-Sheikh to Chisinau through Kissandfly.
Before issuing the ticket, the company sent me rules saying that passengers who arrived to Sharm El-Sheikh by a regular flight cannot return by charter flight. I informed them immediately that I arrived by a regular flight and therefore I would not be allowed on a charter flight.
Despite this, they still issued the ticket anyway.
Right after that I contacted them again and cancelled the ticket. Their support confirmed the cancellation and told me that my money would be refunded within a few days.
However, no refund was made.
Later their chat support told me that they would send me a refund receipt within 10 days so I could contact my bank. Ten days have already passed and they have not sent anything. No refund and no document.
This looks like a delay tactic and very dishonest behavior.
If the refund is not processed immediately, I will be forced to contact my bank for a chargeback and file complaints with consumer protection authorities.
I strongly advise people to be careful with this company.
19 February 2026
Unprompted review
Reply from Kissandfly.com
Dear Ms. Y Kuchiiash,
Thank you for your feedback.
First of all, please accept our sincere apologies for the long wait for our response.
Please note that the refund confirmation has already been sent today to the purchaser’s email address. Kindly check your inbox.
We would also like to clarify that the full refund was processed from our side already on February 18, 2026. If your issue has now been resolved, we would be very grateful if you could consider updating your review and rating about our company.
DO NOT BUY FROM THEM
DO NOT BUY FROM THEM. They would rather my fly and potentially die in a warzone than refund me.
12 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Mr. George Eccles,
Thank you for your feedback.
We have reviewed the request history under your booking reference and identified your refund request. According to the information available in our system, your tickets are non-refundable in accordance with the airline’s fare rules.
Please note that the airline’s fare conditions are displayed transparently on our website before purchase, so that each customer has the opportunity to review the applicable rules in advance and understand what to expect in case travel plans change.
We understand that this outcome may be disappointing, especially in difficult circumstances, and we appreciate your understanding that refund eligibility is determined by the fare conditions set by the airline.
They are the best
They are the best, everything thing is smooth and clear
11 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Mr. Mirrahim Mirlan uulu,
Thank you very much for your kind feedback.
We are delighted to know that your experience was smooth and clear from start to finish. Providing reliable and easy-to-use service is very important to us, and your words mean a great deal to our team.
We truly appreciate your support and look forward to assisting you again in the future.
Great experience found a price that was…
Great experience found a price that was not available through any other site. .booking process was easy and worked.
11 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Rexford Asiedu,
Thank you very much for your kind feedback. We are delighted to hear that you found a fare that was not available elsewhere and that the booking process was easy and smooth for you.
We truly appreciate your trust in our service and will be happy to assist you again in the future.
The worst ticket purchase experience ever
The worst ticket purchase experience that I have ever had. don't use this website even if they are handing out free tickets.
It's been 48 hours since I purchased my ticket and I still have not received it. The flight is tomorrow and I still don't know if I can board the plane or not. Their customer service replies with nonsense general responses that in no way is helpful.
If you care about your money, time and mental health, go and use another website. A bit cheaper prices does not worth this experience.
update:
they canceled my ticket one day before the flight, because there are no seats anymore. now there are no other flights to my destination on my intended date or even the day after that. completely ruined my plans.
Hands down the worst purchase experience for anything I have ever bought.
response to their reply:
"Unfortunately, at the moment when we were processing your booking "
did it take you 48 hours to process a single ticket?! why does it say on your website that I will receive the ticket in 24hrs after payment?
"At the same time, we would like to clarify that we did try to find a solution for your trip....the proposed alternative did not suit your travel plans"
sorry that my plans did not match your offer, I'll try to plan around your availability in the future.
"Regarding the payment, we would also like to clarify that the funds were not charged by us... the funds were released from our side on the same day"
if you did not charge me, how did YOU release the money?
"We sincerely regret that this situation did not meet your expectations. "
you don't regret anything 38% of your reviews here are 1 start this is the level of your service, I regret not checking your rating before making the purchase.
go fix your platform instead of writing AI generated responses here.
11 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Amir,
Thank you for taking the time to share your feedback. We are truly sorry that your experience caused you stress and disappointment, especially given how close your departure date was. We fully understand how upsetting and frustrating such a situation can be when you are waiting for ticket issuance and need clarity before an upcoming flight.
Unfortunately, at the moment when we were processing your booking, we did not receive confirmation from the airline that seats were still available on the requested flight. As a result, we were unable to issue the original tickets. We understand that this was a very unpleasant outcome for you, and we sincerely regret the inconvenience this caused.
At the same time, we would like to clarify that we did try to find a solution for your trip. Our team searched for the closest and best available alternative flight option for you. However, as we understand, the proposed alternative did not suit your travel plans, and since the alternative option was declined, we were obliged to cancel the booking.
Regarding the payment, we would also like to clarify that the funds were not charged by us. The amount was only temporarily blocked on your bank card to verify payment ability at the time of booking. After it became clear that we could not issue the tickets, the funds were released from our side on the same day. Therefore, they should already be visible again on your bank account.
If the amount is still not reflected in your account, we kindly ask you to contact your bank’s support service directly, as the exact timing of the release may depend on the bank’s internal processing procedures. We have also sent you a document by email that you can provide to your bank in order to clarify the transaction status.
We sincerely regret that this situation did not meet your expectations. Please be assured that your case was important to us, and our team did make efforts to find a possible travel solution and to ensure that the payment issue was handled correctly from our side. We are sorry that the available alternative was not suitable in your case and that your overall experience with our service was negative.
UPD 11/03
Thank you for your follow-up. We understand your frustration, and we are sorry that this situation left you with such a negative impression.
We would like to clarify that the 24-hour timeframe indicated on the website refers to the standard maximum issuance period, but in some cases the booking may remain pending until the airline confirms seat availability. Unfortunately, in your case, this confirmation was not received, and this is why the ticket could not be issued.
We also understand your reaction regarding the alternative offered. Our intention was not to suggest an option that would disrupt your plans, but to try to provide the closest available solution once it became clear that the original booking could not be confirmed. We are sorry that the available option was not suitable for your trip.
Regarding the payment, we understand that this wording may have sounded unclear. To clarify, the amount was not captured by us as a completed charge. It was only temporarily authorized and blocked by the payment system for card verification purposes. Once the booking could not be completed, this authorization was cancelled from our side, after which the time needed for the funds to appear back on the account depended on the bank’s processing procedures.
We fully understand that none of these explanations changes the fact that your travel plans were disrupted, and we sincerely regret that this was your experience with our service. Your case was not ignored, and we did make efforts to find an available solution and to ensure that the payment authorization was cancelled properly.
We are sorry once again for the stress and inconvenience caused.
Wrong Flight times
I booked a morning flight for 6 of my familymembers but the ticket came showing an afternoon flight.I ended up paying 50 percent of the amout to get it corrected with the airline.
9 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Mosimanegape “Mcsyder” Ofentse,
Thank you for your feedback.
We kindly ask you to provide more details regarding your complaint, as your booking includes both outbound and return tickets. According to the issued tickets, the outbound flight was scheduled for 18:10, while the return flight was scheduled for 06:50.
We would also like to draw your attention to the fact that the airline made changes to the flight schedule. Please note that such schedule changes are made исключительно by the airline. Our role is to inform passengers when the airline updates the itinerary. You can review this information in the “Date/Route Change” section of your personal account on our website.
Overall, the tickets were issued for the flight times selected at the time of booking. We are not interested in changing passengers’ flights without informing them in advance.
This is a scam site
This is a scam site. The stories about the last minute cancellations, flights booked with someone else’s miles are all true.
10 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Kirsten,
Thank you for your feedback.
We are sorry to hear that you have this impression. We take such statements seriously and would like to carefully review your case in detail. At the moment, we are unable to identify your booking based on the information provided in the review.
Please send us your booking number or the email address used for the reservation so we can locate your case in our system and check the situation thoroughly.
Skeptical at First, But It Turned Out Great
At first, I couldn’t believe the price I was seeing. After reading some negative reviews, I was a bit skeptical but still hopeful. In the end, I’m glad I decided to take the chance because I was able to purchase the tickets for about 78% less than if I had booked them directly with the airline.
I did have some trouble with the online check-in, but once I was connected to a live operator, Mariia Ivasiuk, she was incredibly helpful. She carefully reviewed and confirmed the booking information, then checked the situation I was experiencing. By sharing screenshots of the steps she took, she helped me identify why I couldn’t complete the check-in.
After making the necessary adjustment, I was able to retrieve my wife’s boarding pass. She will be catching her flight tomorrow, so we will be reunited soon.
I have already put in an order for the return flights with Kissandfly.
9 March 2026
Unprompted review
Reply from Kissandfly.com
Dear M C,
Thank you very much for taking the time to share such a detailed review.
We truly appreciate your trust, especially since we understand that you had some initial doubts before booking. We are very pleased to know that your experience turned out positively and that you were able to benefit from a very competitive price.
It is also wonderful to hear that Mariia Ivasiuk was able to assist you effectively with the online check-in issue and help you identify the reason for the difficulty. We will be sure to share your kind words with her.
We are glad that the issue was resolved and that your wife was able to receive her boarding pass. Thank you again for choosing Kissandfly for your travel plans, including your return flights.
We wish your wife a smooth journey and hope to assist you again soon.
It's very fast and good service for the…
It's very fast and good service for the booking flight tickets for the worthy prices.
9 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Navishka Fernando,
Thank you for your kind words and for sharing your experience.
We are very pleased to know that you found our booking process fast and our prices worthwhile. It is always encouraging to hear that our service met your expectations.
We truly appreciate your support and look forward to assisting you again in the future.
Reply from Kissandfly.com
Dear Luke Jakubowski,
Thank you for your feedback.
We are sorry to see your review, but we would appreciate it if you could clarify what exactly caused your dissatisfaction and why you would not recommend our service.
According to the information available in our system, the flight was cancelled by the airline, and an alternative option was offered to you by the airline. After receiving your confirmation, we forwarded your details to the airline and are currently awaiting authorization of the request.
As this situation was caused by the airline’s cancellation, we would appreciate any additional details regarding your concerns.
Highly recommended traveling agency…
Highly recommended traveling agency especially for their customers support. Many thank for Sofia Hronska for her support in replying to my queries
8 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Elie Hayek,
Thank you very much for your kind words and recommendation.
We are truly pleased to know that you were satisfied with our service, especially with the support you received from our customer support team. We will be sure to share your appreciation with Sofia Hronska — she will be very glad to know that her assistance and replies to your queries were helpful.
Your feedback means a lot to us, and we sincerely thank you for taking the time to share your experience.
Reply from Kissandfly.com
Dear Marius,
Thank you for your kind review.
We are pleased to hear that you appreciated our prices and found our support responsive. Your feedback means a lot to us, and we are glad we could meet your expectations.
Positive exprience.Was very easy to book,effect payment…
Was very easy to book,effect payment and quick response.Tickets were issued almost immediately.
Booking was made for 6 persons.
Overall it was a very good experience.
I recommend.
7 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Anik,
Thank you very much for your positive feedback and for choosing Kissandfly.
We are pleased to know that the booking process was easy, the payment went through smoothly, and your tickets were issued almost immediately. We are especially glad to hear that everything went well for a booking made for 6 persons.
Your recommendation means a lot to us. We truly appreciate your trust and hope to assist you again with your future travels.
A GOOD EXPERIENCE
I´ve just bought my tickets very easy and with no problems. 5 minutes later I finished the reservation process, I received my tickets on my email.
For me, was a very good first experience with this agency.
6 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Dalma REY,
Thank you very much for your kind feedback and for choosing Kissandfly.
We are delighted to hear that your first experience with our agency was smooth, easy, and convenient, and that you received your tickets promptly after completing the reservation.
It is always a pleasure to know that our service met your expectations. We truly appreciate your trust and hope to assist you again with your future trips.
Low price and great support
Nervous because of negative reviews online, but decided to go for it as they were the only one being half the price of the company.
After buying though the agency, I didn't received the ticket after 7 hours (and the flight was in 2 days) so I contacted the support, they told me it they were in contact with the airline to get the ticket at the said low price. I received it a few hours later. But when I tried to check-in, the company website showed an error. I messaged the support of kiss and fly and received immediate help from Andriiana López who showed me that she could indeed access the booking info. I figured I was using a wrong link from the company, so she was really helpful. Please give her a raise 😂
Great support, service seems to have improved since older negative reviews.
4 March 2026
Unprompted review
Reply from Kissandfly.com
Dear John,
Thank you for taking the time to share your experience and for giving us a chance despite the concerns you initially had. We truly appreciate your trust.
We are very glad to hear that our support team was able to assist you promptly and that the issue was resolved. Your kind words mean a lot to us. We will be sure to pass your feedback on to Andriiana — she will definitely be happy to hear it 🙂
Thank you again for your feedback and for choosing our service. We wish you a pleasant trip! ✈️
Scam
I booked my flight though kissandfly before reading the reviews. I called the airline and they told me kissandfly booked my flight using someone else's airline miles and my tickets were invalid. Highly recommend avoiding this scam site.
4 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Mr. Hinrichs,
Thank you for giving us the opportunity to communicate with you by email and for sharing the details of your case with us. We sincerely regret the concern and inconvenience this situation has caused.
Please be assured that we are currently conducting an internal investigation to determine how this situation occurred and why there was an issue with the tickets. We take such matters very seriously, and your case is being reviewed with full attention.
According to our records, we have also received a notification from your bank regarding the chargeback request you initiated. At this stage, the case is under review by both parties — your bank and our payment provider. Please note that the most up-to-date information regarding the status and progress of this procedure can be obtained directly from your bank’s customer support, as they manage the communication and timelines for chargeback cases.
We fully understand how frustrating it is to wait for a resolution, and we truly appreciate your patience and understanding while this matter is being reviewed through the official channels. Should any additional confirmation or documentation be required from our side, we will provide it promptly in order to support the review process.
Thank you again for your time, your patience, and for allowing us to assist you in this matter.
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