Kiravans Reviews 

84
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Really good aftersales service. After several years of use, my double swivel seat suffered from a cracked middle plastic layer. I contacted Kiravans to see if I could get a replacement part. Sure enou... See more

Rated 5 out of 5 stars

Absolutely fantastic service from start to finish. Ordered sunshades for our van, delivered well packed in a few days. The quality was so much better than anticipated, hard to check online. The bli... See more

Rated 5 out of 5 stars

Slight issues with delivery (Royal Mail Issue) Sam sorted it straight away. The T6 Single swivel base fitted dead easy! Holes aligned perfectly. Early days but the build quality seems solid.

Rated 1 out of 5 stars

Delivery date on Homepage 3-5 days in real multiply days and wait for shipping! Contact ist horrible! No Telephone number for Germany or Austria , No Recall! Bad contact 😏 but Money is already gone!... See more

Company details

  1. Travel & Vacation

Written by the company

Kiravans design, make and source decent kit for your van conversion. Manufacturer of the original double seat swivel for the VW T5/T6 campervan.


Contact info

4.0

Great

TrustScore 4 out of 5

84 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(84)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company.

We love your products your customer service and everything about you.

Everything we have purchased from you works first time and is an excellent addition to our van.

Thanks for everything

next van coming soon.

15 February 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with service

Very happy with service. Had to return an item it was collected and money back straight away no messing around. Would recommend this company. I have since used again. I can't fault them.

15 February 2022
Unprompted review
Rated 5 out of 5 stars

Top marks!

Initially had a disappointing experience where the courier messed up and only delivered half the consignment and my emails to Kiravans ended up in their spam folder (and I accept some responsibility as I should've followed up with a call). However, managed to get in touch with them, and to their credit, got the missing item sent out, so top marks for turning things around!

11 February 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, fast, friendly and professional service.
Top quality products at great prices

22 October 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

Most companies have a good helpful sales department. But few have a customer support to match Kiravans. I had a problem with a product I purchased from them. No fault of theirs. I sent an email which was quickly replied to despite them being busy. It was followed up by a phone call, and further emails to ensure the issue had been dealt with quickly, and and to my satisfaction. It's easy to talk the talk whilst selling, but often a different story when there's a problem. I have found the support from Kiravans to be outstanding. I will use them again and recommend them without hesitation.

10 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

I have just purchased a full set of curtains for my vivaro I’m fitting out as a camper van. response to stock level query very quick ordered curtains on line received next morning excellent service and quality product and communication thank you guys .

14 August 2021
Unprompted review
Rated 5 out of 5 stars

Curtains…

I bought a set of curtains from Kirivans for our VW transporter which we have converted to a day camper. However, because we had not stripped out the original panelling the curtains and rails all had to be adjusted. Their customer service is excellent. I'd like to thank Kayleigh for helping to sort everything out promptly and efficiently. For this reason I am awarding them 5 stars and recommending the company.

14 July 2021
Unprompted review
Kiravans logo

Reply from Kiravans

On behalf of all of us at Kiravans, we'd like to thank you for sharing this great review. We are thrilled that you enjoyed your experience and could help you out with your order. We hope to see you again soon. Best Wishes, Team Kiravans

Rated 5 out of 5 stars

Top notch customer service.

Bought some rain gutter, an inexpensive product, it wasn't great as the adhesive pad was poor so didnt stick properly, I didn't raise a complaint as it was just a cheap item, however, i did leave an honest product review on the item. I then received an email from Kiravans offering me a full refund which was unexpected and pleasantly surprising. As a result from this excellent customer service i was use them again.

23 May 2021
Unprompted review
Kiravans logo

Reply from Kiravans

Here at Kiravans, delivering customer satisfaction is essential for us, so we are delighted that you have left us a 5 star review. We hope to hear from you again soon. Many thanks

Rated 5 out of 5 stars

Excellent customer service

I bought a fridge from here and when it arrived unfortunately the handle was broken. The customer service was excellent and very helpful. They replied straight away and gave regular updates while sourcing a replacement, even giving a partial refund whilst I waited for the part. Highly recommend and will definitely buy from them again.

22 May 2021
Unprompted review
Kiravans logo

Reply from Kiravans

Many thanks for leaving us a review. So sorry for the inconvenience you experienced with your broken handle but glad we could resolve this for you. Best Wishes, Kiravans

Rated 5 out of 5 stars

Amazing customer service

Have no idea why there are negative reviews on here. My dealings with them was nothing but a pleasure. They constantly kept me updated with my order and were asking if everything was okay after I had received it. A few weeks later I needed to return something as it had a manufacturing fault and after one really helpful phone call, they sent me out a replacement and said I could keep the old one if I could get some use out of it. Absolute brilliant company to deal with!

27 February 2021
Unprompted review
Kiravans logo

Reply from Kiravans

Thank you for leaving us a 5 star review! We are delighted to hear about your experience and really appreciate your support.

Rated 5 out of 5 stars

Don’t know why there’s bad reviews? …

Don’t know why there’s bad reviews got my order next day delivery some windows and blinds for the camper excellent quality will deffo be ordering again !

24 November 2020
Unprompted review
Kiravans logo

Reply from Kiravans

Thank you for leaving us such a great review. We really appreciate it.

Rated 2 out of 5 stars

Can you smell that rat?

This would have been one star had they not refunded me the money and acknowledged an issue. I bought the camper thermal insulation but unfortunately there is an problem with the adhesive as this comes unstuck in hot weather. Right pain as I have to clean of the sticky residue and apply spray adhesive. My other main concern is that the review I did on their own website which is negative doesn't appear amongst the 5 stars. So, unfortunately the reviews are skewed in their favour, should have smelled a rat!

13 August 2020
Unprompted review
Kiravans logo

Reply from Kiravans

We would like to thank you for leaving your valuable feedback and we sincerely apologise for the experience you had. This has since been resolved with the supplier and thankfully we are back to receiving 4/5 star reviews. We would also like to reassure you that we are a customer-focussed business and it is our priority to provide quality, honesty, transparency, value and service and all reviews are published. Thank you.

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