I had a problem with my initial order, but the customer service turned out to be really good: quick response delay, actual human reaction behind the screen and a very good outcome. After having iss... See more
Company replied
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See what reviewers are saying
It’s a scam. They do not respect European legislation. It’s a Hong Kong based Chinese company. When you ask to return an article they try to make you pay an excessive shipping fee, as stated this is c... See more
Company replied
I recently discovered this brand and I am absolutely blown away. Finally, something truly fresh, original, and different from the usual, flat streetwear. I got the urban-samurai outfit (size 2XL) and... See more
Company replied
I recently discovered this brand and I am absolutely blown away. Finally, something truly fresh, original, and different from the usual, flat streetwear.
Company replied
Company details
Written by the company
Inspired by urban trends and Japanese aesthetics, we create unique garments that combine style and comfort for an active lifestyle.
Contact info
Toulouse, France
- info@kirakuco.com
- kirakuco.com
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very cool and comfy
Fast shipping, super cool trousers, great fabric and very comfortable waist. I will definitely buy again!
9 July 2025
Unprompted review
Reply from Kirakuco
Thank you for highlighting the fast delivery and the quality of our trousers. We're happy to hear you're planning to buy again — we'll be here when you do!
Genèse
Fresh but unstitched.
I like the pants that I bought. They are fresher than I've expected. BUT the left pocket came unstitched on the first day. Period.
1 July 2025
Unprompted review
Reply from Kirakuco
Hi Leopoldo,
We’re sorry to hear that the pocket came unstitched on the first day — that’s understandably frustrating. Please do reach out to our customer service team so they can provide you with a proper solution. They’re here to help.
That said, we’re glad to know you found the pants fresher than expected. Based on that and the assistance we’re ready to offer, we feel a 2-star rating might not fully reflect your experience — especially if the issue is being addressed.
Let us know if you need anything else.
Genèse
Size variability but good quality
Good quality for my 2 orders, the only thing bad is the variability of size... Some pants are very good sized but some other it's very hard to wear it because of the size of the belt.. and for sure, as the return is too expansive, i will try to modify the pants by myself. But in general, i'm quite happy of the quality.
27 June 2025
Unprompted review
Reply from Kirakuco
Thank you for your feedback, Julien. We’re happy to hear that overall you’re satisfied with the quality of our products. We’ve noted your comments regarding sizing variability, especially with the belt area, and will forward this to our product team for future improvements.
Regarding returns, we understand that international shipping can be a burden — which is why we always encourage customers to contact us directly first with pictures so we can offer alternative solutions (such as discounts, credits, or exchanges).
Thanks again for sharing your experience so transparently.
Genèse
Hard to find somewhere else
The quality of the products is kinda hard to find somewhere else.
If you want a fresh japanese style KiraKuco is the perfect choice!
It helps to avoid hot temperatures and still being able to rock a stunning style among your friends
4 July 2025
Unprompted review
Reply from Kirakuco
Thank you, Andrei! We're thrilled that you appreciate the quality of our pieces and that the fresh Japanese style of Kirakuco matches your expectations. Nothing better than beating the heat while rocking your own look!
Thanks for choosing us,
Genèse
I love their products
I love their products. Very helpful customer service.
3 July 2025
Unprompted review
Reply from Kirakuco
Thank you, Paolo. We're so glad to hear that you love our products and that our customer service met your expectations. Feedback like yours truly motivates us to keep doing our best.
Warm regards,
Genèse
I bought a few items for testing
I bought a few items for testing, since I’ve been in Japan twice, and I found them super comfortable and quite real Japan style… so cool!!!
12 June 2025
Unprompted review
Reply from Kirakuco
Thank you, Stefano! It means a lot to us that someone who's been to Japan twice found our pieces truly authentic and comfortable.
Genèse
Reply from Kirakuco
Hello Inge,
Before stating that you didn’t receive any response, we kindly ask you to check your spam or junk folders. We reply to every message we receive — as long as we’re given the necessary details to do so.
If you'd like to resolve this situation, please contact us privately with your order number and any relevant evidence (confirmation email, tracking number, etc.). We’re here to help — but we can only do so based on actual facts.
Genèse
A problem well resolved
My trousers arrived in good time but unfortunately one of the pairs was the wrong size . I informed Kirakuco and there representative walked me through the process of getting a new pair sent . He was very attentive and helpful and I will buy cloths again from this brand .
14 June 2025
Unprompted review
Reply from Kirakuco
Thank you for sharing your experience, Steven! We’re happy to know we could assist you quickly and that the sizing issue was resolved to your satisfaction. Your trust and kind words motivate us to continue providing attentive and efficient service. We look forward to seeing you again at Kirakuco!
Warm regards,
Genèse
Nice clothes in japanese Style! Beautiful art work.
I love these japanese trousers. They are really comfortable.
And the hoodie with the amazing embroidery! 😍
1 June 2025
Unprompted review
Reply from Kirakuco
Thank you so much for your lovely words! We're thrilled that you love the comfort and style of our Japanese trousers—and that the hoodie embroidery stood out for you! We hope to see you again soon. 🌸
Very friendly
Very friendly, responsive service, not automated but human, and they understand your problem.
6 June 2025
Unprompted review
Reply from Kirakuco
Thank you for your kind words! We’re glad you felt the human side of our support team. Solving real issues with empathy is always our top priority.
Good Experience
"Had a good experience—I purchased a bundle of pants.
The overall quality is decent; they’re quite comfortable and feel light and breathable
5 June 2025
Unprompted review
Reply from Kirakuco
Thank you, Matteo! We’re happy to hear you found the pants comfortable and breathable. Looking forward to your next visit!
excellent customer service
beautiful and very comfortable trousers and very excellent customer service. I had a problem with the size and they solved it quickly by sending me new pants.
Thanks guys : )
3 March 2025
Unprompted review
Reply from Kirakuco
We’re so happy you loved the pants and appreciated the fast response from our customer service. Solving sizing issues quickly is part of our promise. Thanks again!
Reply from Kirakuco
Merci Arnaud ! Heureux que votre expérience ait été bonne.
Comfortable Pants, Excellent Service
I bought a pair of pants but arrived wrong size of them arrived. So the sent me the right size for free.
The pants are super comfortable and fit perfectly—I love them!
16 May 2025
Unprompted review
Reply from Kirakuco
We're so happy that everything got resolved and that you're satisfied with your pants. Thanks for trusting us!
Good experience overall
Good experience, I bought a bundle of pants. unfortunately one arrived broken but they sent me one new for free.
The overall quality of the pants is fair, they are quite confy and fresh.
26 May 2025
Unprompted review
Reply from Kirakuco
Thank you Nicola! We're glad the damaged item was replaced quickly and that your overall experience was positive.
got what was promised
I bought a product which was delivered on time and it was exactly what I was expecting!!
22 May 2025
Unprompted review
Reply from Kirakuco
Thank you, Massimo! We're glad we met your expectations. See you again soon!
Nice and confortable
Nice and confortable . Very casual wear. Arrived in two weeks.
25 May 2025
Unprompted review
Reply from Kirakuco
Thanks Ricardo! Glad to hear the timing and the comfort worked out perfectly.
Reply from Kirakuco
Thanks for the kind words, Mat! Happy to hear everything was perfect.
I will be back Kirakuco!
The delivery arrived within two weeks. The items are well-made and impressive, with quality that justifies the price. Although the sizes run a bit small, everything fits me perfectly.
24 May 2025
Unprompted review
Reply from Kirakuco
Thanks a lot for the detailed feedback! We appreciate you noticing the craftsmanship and sizing details.
Reply from Kirakuco
Thank you! We’re happy to know you would buy again.
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