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Kinly Reviews 2,515

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, which made the application process much easier and less stressful. Many people highlight the excellent service, noting the efficiency and ease with which their claims were handled, often leading to successful outcomes. Reviewers appreciate the company's expertise in navigating complex forms and providing crucial support, especially for those who found the process confusing or overwhelming on their own. However, some customers also noted that the team could improve internal communication, and a few mentioned dissatisfaction with follow-up regarding accounts.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, patience,... See more

User experience

Clients share positive opinions on user experience, highlighting how easy and stress-free the application... See more

Claim

People report positive experiences with claim assistance, often achieving success after previous rejections... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applications of any kind normaly send my anxiety levels through the ceiling, however in this instance your staff managed to put me totally at ease and turned the whole experience into a very p... See more

Rated 5 out of 5 stars

I seen a random advert for applying for Attendance Allowance. I followed the link and was contacted by Kinly. A one and and a half hour telephone conversation was arranged. I received a completed a... See more

Rated 5 out of 5 stars

I found Kinly extremely professional , they made it so easy to talk to them, no pushy sales patter. Once the initial chat had been done I received the claim within a fortnight, brilliant just brillian... See more

Rated 5 out of 5 stars

Very friendly staff who listened to me, asked the right questions & were very reassuring. Great outcome without the added stress of filling in the complicated application form myself. Kinly used... See more


Company details

  1. Aged Care
  2. Home Help Service
  3. Home Help Service Agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Successful application after initial rejection

After a very professional guided completion of the Attendance Allowance form, I was disappointed to receive a rejection from DWP.
I accepted this without question.
However, KINLY were not so easily satisfied, and they patiently went through the form with me again.
Clear guidance, expressing things slightly differently led to an accetance by DWP that my application was valid. I have been awarded the higher level of support.
Biggest thanks to everyone at KINLY.
Michael Taylor

27 May 2026
Rated 4 out of 5 stars

i MADE ONE CALL GAVE MY DETAILS IN…

i MADE ONE CALL GAVE MY DETAILS IN DEPTH AND THE APPLICATION WAS SUCCESSFUL.

ITS THAT EASY

27 May 2026
Kinly logo

Reply from Kinly

Dear Mr Kumar,

Thank you very much for your feedback, and we're thrilled we were able to help! We are also on hand to help with any other queries you have going forward. Please do share your experience with anyone else you know who may benefit from our service - we have a referral scheme in place and would be delighted to help.

Best wishes,
The Kinly Team

Rated 5 out of 5 stars

excellent service

excellent service. I would highly recommend their services. Good value for the work done. It was well done and saved weeks of effort.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Success

I must admit I was sceptical at first but so pleased now that I contacted Kinly because they have proved to be efficient, patient and extremely helpful. The whole process was easy and fortunately resulted in a successful application. Thankyou.

3 June 2026
Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Went over everything without seeming invasive, I felt at ease and comfortable giving my details even though some of my problems I felt, to me to be embarrassing. Many thanks to kinly for getting me the much needed help.

2 June 2026
Rated 5 out of 5 stars

Kindly have been excellent

Kindly have been excellent. Really helpful with the application of Attendance allowance for my Auntie. Very professional and most understanding and most helpful. Thank you.

28 May 2026
Rated 4 out of 5 stars

Attendance allowance

A
After initial interview_ little contact though successful
Result

26 May 2026
Kinly logo

Reply from Kinly

Dear William,

Thank you very much for your feedback, and we're thrilled to hear that we have been able to successfully support you. We would love to stay in contact, as we are very much on hand to help with any other queries you have going forward.

Best wishes,
The Kinly Team

Rated 5 out of 5 stars

We were struggling trying to find…

We were struggling trying to find assistance for our situations and then we came across Lucia at Kinly.
She was extremely patient and helped us to understand what was available and provided us with all the admin we needed to progress our allowance.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Kinley have been a most efficient…

Kinley have been a most efficient company from start to finish in dealing with my Attendance Allowance. The staff were sensitive respectful and very quick and efficient in procession my allowance. I would highly recommend and am delighted to say received my full allowance promptly. I would highly recommend them. Sincerely Jenny Cooke OBE

3 June 2026
Unprompted review

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