An issue developed with missing parts. I was very pleased with the prompt customer service & would not hesitate to purchase Kingston Brass products again. Thank you !! ( I have been a licensed Master... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a four-hole sink faucet that Kingston had in stock but my plumber's distributor could not find. My dealings with Kingston went remarkably well. I ordered on-line and within a week I had my... See more
Company replied
Maria, our sales consultant, has been stellar every time I’ve needed parts or product. The quality of Kingston Brass products coupled with the service that we’ve received, keeps us coming back. The sp... See more
Company replied
I install plumbing fixtures for a living. I am a licensed master plumber. Kingston Brass offers a superior product at a bargain price. Replacement repair cartridges are also available which makes buyi... See more
Company details
Written by the company
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond. Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability. We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects. Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON Guarantee
Your satisfaction is at the heart of everything we do
Your satisfaction is at the heart of everything we do. At Kingston, we stand behind every product with a simple promise: quality you can rely on and service you can trust. Every faucet, sink, tub, and accessory is designed to meet rigorous performance standards, ensuring lasting durability and timeless style. With over 20 years of experience in kitchen and bath, Kingston is a name you can count on. All of our products are backed by reliable manufacturer warranties for peace of mind, and our U.S.-based support team is ready to assist with questions, orders, or installation. For designers, builders, and contractors, our Trade Program provides exclusive benefits and dedicated account consultants to support your projects. And for all customers, our straightforward return process ensures a worry-free experience. When you choose Kingston, you’re not just purchasing a product; you’re gaining a trusted partner committed to delivering exceptional design, uncompromised quality, and a customer experience that puts you first.
Contact info
12775 RESERVOIR ST., 91710, Chino, United States
- 877-252-7277
- contact@kingstonbrass.com
- kingstonbrass.com
4.1
Great
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 13% of negative reviews
Typically replies within 1 month
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Ordered on a Friday…didn’t ship until…
Ordered on a Friday…didn’t ship until Wednesday…didn’t receive until the following Thursday. You held
our contractor, project up! Three to five day DELIVERY? You didn’t even get it to the shipper in three to five days!
Your customer service help with what I needed, on the other hand, was stellar!
16 August 2026
Reply from KINGSTON
Hi Mary,
Thank you for sharing your feedback with us. As you know, we take these reviews very seriously, and we sincerely apologize for the frustration you experienced with the shipping timeline.
We also truly appreciate your kind words about our customer service, and we’re glad our team was able to assist you.
If you have any additional questions or concerns, please feel free to contact our Support Manager, Javier, at javier.lopez@kingstonbrass.com.
Thank you again for your feedback and for giving us the opportunity to improve.
Kingston Customer Experience Team
High-quality faucets with excellent…
High-quality faucets with excellent pricing in solid packaging delivered on time. The sales team answered all my questions with kindness
13 August 2026
Reply from KINGSTON
Thank you for choosing Kingston! We’re so glad you had a positive experience with our products, pricing, and customer service.
5 star products
Quality products and great customer service. Product shipped and arrived as expected.
17 August 2026
Reply from KINGSTON
We’re delighted to hear you had a positive experience from customer service through delivery. Thank you for choosing Kingston!
Very helpful with a replacement piece
Very helpful with a replacement piece. Also very appreciative that you price matched.
12 August 2026
Reply from KINGSTON
We’re glad our team could help with the replacement piece and make your experience a positive one.
The sales rep was so helpful and even…
The sales rep was so helpful and even helped us get the best price. It was great!
17 August 2026
Reply from KINGSTON
We’re happy to hear you had such a positive experience with our sales team. Thank you for choosing Kingston!
Reply from KINGSTON
Thank you for your kind words! We’re thrilled to hear you had such a great experience with our support team member.
A tremendous pain with your shipping…
A tremendous pain with your shipping delays getting it out of your shop cancellations of my workers. You do not make life easy.
17 August 2026
Reply from KINGSTON
We sincerely apologize for the frustration and inconvenience with your order and shipping timeline. We understand the impact delays can have on scheduled work, and we’re sorry your experience did not meet your expectations.
Our Support team has reviewed your case, and we truly appreciate your patience throughout the process. If you have any further questions or concerns, please feel free to reach out to Javier, our Support Manager, directly at javier.lopez@kingstonbrass.com.
Kingston Customer Experience Team
Delivery went well
Delivery went well. Need to return the extra long spout because it was not long enough, per plumber’s instructions.
10 August 2026
Reply from KINGSTON
Thank you for taking the time to leave us a 5-star review, and we appreciate your support.
Amazing faucet
Amazing faucet! So well built and BEAUTIFUL. It’s exactly what I was looking for, would purchase again and again.
7 August 2026
Reply from KINGSTON
Hi Mollee, thank you for the 5-star review! We’re happy to hear the faucet was exactly what you were looking for.
Great customer service from LaJuan
Great customer service from LaJuan! Located items that appeared to be a fit for the project. The one that worked best was on back over. LaJuan stayed in touch throughout the process, following up on eta, and through delivery.
13 August 2026
Reply from KINGSTON
Hi Jill, we really appreciate your feedback! It’s great to hear that one of our support team members was able to provide helpful service throughout the process.
The items arrived on time and were of…
The items arrived on time and were of good quality
13 August 2026
Reply from KINGSTON
We really appreciate your positive feedback, Dave. It means a lot to our whole team.
Everything was great from the beginning…
Everything was great from the beginning when I talked to them on the phone I was given the price of what it showed it online. I received the hardware promptly and was impressed with the quality.
7 August 2026
Reply from KINGSTON
Hi Cecilia, thanks for the wonderful feedback! It’s great to hear you had a positive experience with our team.
Exactly what we were looking for to…
Exactly what we were looking for to replace worn out & not repairable faucets on our antique pedestal sink that has a hot & cold faucet!
12 August 2026
Reply from KINGSTON
Thank you for your review, George! We’re glad you found exactly what you were looking for.
Kingston Brass sent me exactly what I…
Kingston Brass sent me exactly what I wanted quickly and it is beautiful. Very pleased with costumer service and quality of their product.
5 August 2026
Reply from KINGSTON
Hi Barbara, thank you for the great review! We’re so glad to hear you had a positive experience with us.
fast delivery and well packed.
All I can say is that the items ordered came on time and they look fantastic. but I have not been able to install them . because Home Depot has sent their order twice damaged and in pieces.
5 August 2026
Reply from KINGSTON
Hi Francisco, thanks for sharing your experience! We’re happy to hear your order arrived safely and that you’re pleased with how everything looks.
We received amazing customer service
We received amazing customer service. The person represented the company very well by being attentive, polite and very knowledgable. Our product arrived on time and is perfect. Would order from this company again and appreciate the excellent experience.
10 August 2026
Reply from KINGSTON
Hi Jenn, thank you for sharing your experience! We’re happy to hear you had a great interaction with our team and that everything arrived just as expected.
Excellent quality soap dish
Excellent quality soap dish. Arrived about a week after order as expected.
10 August 2026
Reply from KINGSTON
Hi Suzan, thank you for the great review! We’re happy to hear you’re satisfied with the product and that everything arrived as expected.
I have not installed the faucets yet
I have not installed the faucets yet, but I like the design and looks. The finish is what I expected.
7 August 2026
Reply from KINGSTON
Hi Frank, thanks for the great review! We’re happy to hear you love the look and finish.
A Thing of Beauty and Utility….
This is the second faucet I’ve purchased from Kingston. The quality is exceptional! The faucet is as functional as it is beautiful.
7 August 2026
Reply from KINGSTON
Hi Cheryl, thank you so much for your wonderful review.
Reply from KINGSTON
Hi Ronald, thank you for leaving us a 5-star review!
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