Kings Road Merch Reviews 

896
TrustScore 3 out of 5

2.9

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Rated 2 out of 5 stars

Great tees! Fully in support of the employees unionizing, the company has a lot to gain and nothing to lose in supporting their incredibly hardworking staff. Printing, packing, and delivering is no jo... See more

Rated 5 out of 5 stars

On two separate occasions, I’ve needed help from Kings Road’s support team. Usually involving delivery companies or mistyped address issues. Their support team is on point, quick to reply and very... See more

Rated 1 out of 5 stars

I ordered a T-shirt and a mystery shirt from Kings Road Merch, and after waiting over a month with no shipping update, I emailed support and got no response. Two months later, I emailed again and... See more

Rated 4 out of 5 stars

Bought a big sweater with Cannibal Corpse, really good quality and good print! Bought three surprise packages and they were all the same t-shirt, it was a bday gift to my daughter, was hoping for and... See more

Company details

  1. T-Shirt Store

Information provided by various external sources

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.


Contact info

2.9

Average

TrustScore 3 out of 5

896 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(896)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

FC St Pauli Shirt

Quality print job on the shirt and the shirt itself feels good to wear, not heavy but feels durable. Shirt shipped and arrived on time too

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service!

Everything came quick and as advertised!One of the items was a Descendents coffee mug and it had arrived with a broken handle. I emailed to let them know and they shipped a replacement immediately!! Great customer service and products. Thank you!

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Overall Satisfied

The record came in one piece and didn't have holes or anything like that, everything looks good. In general though, I am disappointed that vinyl doesn't come with a download card anymore.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a couple of shirts

I ordered a couple of shirts. One of them was the wrong item sent. Contacted kings road and after a short, short time the proper shirt was in my possession. Great customer service. Thank you.

5 June 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service of an exceptional level

The customer service rep really helped with an issue I had with international shipping, it appeared that my order had somehow been returned to Germany after being sent to me, so I got in touch for some updates and help. The customer service rep had been exceptionally helpful in investigating the issue and stayed in touch with me, as well as agreeed to ship part of my missing items out again, although some were out of stock. Oddly the parcel did eventually arrive with me, so between myself and Kings Road Merch we weren’t able to figure out where the issue was, however if you are waiting on international shipping it’s worth being more patient and keep checking tracking, often the merch company have already fulfilled there end of the deal, but I found Kings Road Merch Europe were polite and very willing to help investigate my issue. I will add also I’ve ordered from Kings Road Europe many times and this is the first time I’ve encountered any issues.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Fast shipping, good packaging.

Ordering was easy for the most part except for a problem with checkout. I switched my browser to Safari and I didn't let it autofill my card number, which fixed it. Delivery was quick and the hat came in good shape. Also, the quality of the merch is great.

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service

The customer service reps I've interacted with are great people. They took the time to address my issue with a product that had a manufacturer's defect and they replaced it without any issues. I felt that my issue really mattered to them and they treated me like family. Thank you!

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Best customer service and great products

My first mug was defective/broken so I reached out right away. Almost immediately, someone had responded to my email and said they would send a replacement mug to me for free and I didn't have to send the defective mug back. Top notch customer service! Also my mug is fantastic, it keeps my tea hot for a very long time - I could not be happier! I highly recommend.

11 May 2024
Unprompted review
Rated 5 out of 5 stars

I was super excited when I saw they…

I was super excited when I saw they were running a special for 2 pieces of apparel and one accessory item for $49.99 for the Violent Femmes. The package came in pretty quickly. I opened it up and was thrilled at the two tshirts that had chosen for my order. So much so that I wasn't even upset that my accessory item was not included. Would I have liked it? Yes, but was overall happy with my purchase and would order from them again!

3 May 2024
Unprompted review
Rated 2 out of 5 stars

Kinda Bummed!

Got an architects mystery box and got three tshirts, two of which were exactly the same. While I know it was a gamble as I was happy to get whatever I get, I would've hoped I would get three different items. Pretty bummed! But I do like the shirts I got and the quality is good.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly satisfied.

My overall experience was absolutely great. I made a customer service phone call to inquire about my purchase and was helped thoroughly.
On top of receiving my order earlier than expected, I appreciate getting a hard to find shirt!

16 April 2024
Unprompted review

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