Ordered in stock items on the 15th January for 48hr delivery and still haven't received my goods as of 1st of April . No reply to emails and no refund.
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AVOID! Order #1709. No communication and no one answering the phone. They say packages are dispatched the day before release and I’m still waiting. I’ve even email to cancel and refund my order. Not a... See more
My original review gave this company 1 star, due to a delay in receiving it. It has since been sorted, even though there was some misunderstanding. I wish Kingdom Cards all the best for their future.
Company replied
Ordered a booster box, they were transparent and frequent on shipping updates and it arrived just over a week later in good condition with free shipping and even included a note wishing me good pulls.... See more
Company details
Written by the company
Are you looking to expand your Pokémon card collection, get into Dungeons & Dragons, or just have a great stock of classic board games for rainy days? Introducing Kingdom Cards, a UK-based online store and one-stop-shop for all your collectible and gaming needs! We specialize in trading card games, collectibles, and tabletop gaming by keeping a stock of all your favourite franchises including Pokémon, Yu-Gi-Oh!, Magic: The Gathering, Digimon; and hobby games like Dungeons & Dragons and Pathfinder. We’ve also added new and traditional board games to our stock, so the list could go on forever! While gaming is our passion, we take great pride in providing the best customer service and rapid dispatch times on all orders, making us the perfect storefront for a last-minute gift to a friend or a treat for yourself. Our kingdom is growing rapidly, and we want YOU to be a part of it! Check out our site to see everything that Kingdom Cards has to offer!
Contact info
31 Rotherham Road, S72 0BZ, Barnsley, United Kingdom
- 01226 983 252
- info@kingdomcards.co.uk
- kingdomcards.co.uk
3.0
Average
42 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Beware
Ordered in stock items on the 15th January for 48hr delivery and still haven't received my goods as of 1st of April . No reply to emails and no refund.
1 April 2024
Unprompted review
I have not even received the order as…
I have not even received the order as of yet have emailed and no reply
26 January 2024
Great cards and fast delivery in time…
Great cards and fast delivery in time for Christmas thank you
22 December 2023
Excellent service at great prices.
This was the 2nd time I have used Kingdom Cards and I have to say the service has been excellent at a good price with a great selection of cards etc. Will use again.
17 November 2023
Amazing communication
Amazing communication, kept me updated on the order and delivery process. Even wished me luck on the opening of the product #pokemoncards
22 October 2023
Just Fabulous!
21 October 2023
Scam company - avoid
Ordered two items. Got no order confirmation email despite money leaving my bsnk. Waited a week, no item showed up. Sent an email on the 17/10/23 which was ignored. Called on the 19/10/23 which was ignored. Clearly scammers.
10 October 2023
Unprompted review
Don't use kingdom cards
Order really late and not dispatched yet, no response to emails or phone calls, no option to cancel order either.
1 October 2023
STAY AWAY FROM KINGDOM CARDS
Avoid this company I pre ordered 31x Pokémon packs and still haven’t turned up. They won’t return emails or answer phone. I ordered over 100 packs through a couple other companies and they turned up weeks ago. STAY AWAY FROM KINGDOM CARDS.
20 August 2023
Unprompted review
Poor communication and lack of prompt delivery
This was for an order of Lorcana, a booster box and the starter decks. Having emailed kc before 1st sept regarding the lorcana release date they said that I would have my items on 1st September. 1st sept rolls around and I get an email to say that Lorcana had underdelivered and they couldn’t fulfill my booster box order, however my starter decks would be sent out without it that day, and I had a decision of whether to wait for them to get more stock of the booster box or refund. I requested a refund. A week later I still hadn’t either received my starter decks, dispatch notice, or the refund. I sent a total of 3 emails chasing for update regarding my starter decks and refund, with no reply until the third email, at this point I received the dispatch notice for the starter decks with it taking a week total from release for them to be posted. This is a really poor show for a fresh release product to not ship it out as soon as they receive it. The refund delays equally a poor show as it makes you doubt whether you will get the product or refund with such delays and lack of communication. I don’t hold the booster box supplies against the , but these other issues are just not on for a company. Personally I’d avoid them and use a more well known distributor or go to your local game store for items.
1 September 2023
Unprompted review
Order #1709
AVOID! Order #1709. No communication and no one answering the phone. They say packages are dispatched the day before release and I’m still waiting. I’ve even email to cancel and refund my order. Not a happy experience :( AVOID
25 September 2023
Unprompted review
Advent
Order no 1723, placed on 11th Aug for release on 1st Sept, not heard a thing, tried to contact no reply !! Would like my item please , dawn
10 August 2023
Would recommend
Recently purchased from here, order came quickly and well packaged
21 August 2023
Unprompted review
Not recieved item
8 August 2023
My card haven't arrived after a week 😡
23 July 2023
Reply from Kingdom Cards
Hi Alicia, hope you are well.
Apologies for the delay in dispatching your order, we have sent out your order this morning and upgraded to a first class postage service to arrive with you ASAP. We have also added a little freebie to your order in way of apology.
We have been relocating all our stock to a brand new storage facility to enhance our operations, this has unfortunately meant that we didn't have easy access to all stock, and therefore has delayed some orders in the process.
Please check your emails as I have also sent over an exclusive discount code to use on your next order. Hopefully you give us the chance to show you how impeccable the Kingdom Cards service usually is!
We appreciate your patience and understanding during this period of transition and improvement.
All the best
Luke
Kingdom Cards
Had a great trade-in experience thanks…
Had a great trade-in experience thanks to Luke. Great communication throughout and a great checkout experience. Items were packaged really well.
7 May 2023
Super well packaged
Super well packaged, lovely note inside. Really happy boy to receive it. Great service!
10 April 2023
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