Kind Mobile’s fresh and innovative idea really stands out, and I’m genuinely thrilled about what they’re building. I’ve signed up for the waiting list and am eager to get involved in this exciting pro... See more
Company replied
Kind Mobile
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
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See what reviewers are saying
Luke Matthew Chapman is the CEO of this company. Before you give any company, including this one, your hard earned money you should look him up. Kind Mobile are reporting unrelated reviews (ones that... See more
Company replied
Love this new mobile company’s concept as my current mobile phone contract will soon be up for renewal lve joined their waiting list!
Company replied
Love the concept of the company and like the fact it’s going to a good cause compared to the rest of other big companies. Joined the waiting list and excited to be a part of the journey.
Company replied
Kind mobile
Love making a difference to the wildlife with a service you need
6 November 2025
Unprompted review
Run by loser who bust Earth Broadband - avoid
This company has been set up by the same person who illegally took money from Earth Broadband users before that company folded in August 2025.
Makes lots of fancy promises but doesn't deliver. Avoid!
30 August 2025
Unprompted review
Reply from Kind Mobile
Thanks for taking the time to leave a review.
Although your comments aren’t based on a direct experience with Kind Mobile, we understand there may be some confusion due to shared shareholders with Earth Broadband.
We’ve made the decision to close Kind Mobile, but we wanted to address your concerns openly. Earth Broadband was a reputable company, and in August 2025 the brand and its customers were sold to Home Telecom. During that transition, there were some operational challenges around billing and customer transfers — areas that were largely outside Earth Broadband’s control.
While we recognise that some customers experienced issues, we don’t believe it’s fair to place full responsibility on Earth Broadband. Any customers with unresolved billing concerns should contact their bank directly for a refund. You are protected by the Direct Debit Guarantee and can request a chargeback if needed.
We hope this provides clarity and reassurance, and that Home Telecom continues to support all former Earth Broadband customers going forward.
Love the idea!
15 October 2025
Unprompted review
Luke Matthew Chapman is the CEO of this…
Luke Matthew Chapman is the CEO of this company. Before you give any company, including this one, your hard earned money you should look him up. Kind Mobile are reporting unrelated reviews (ones that refer directly to another business that Luke sold off) to Trustpilot for removal. However this review is solely about Kind Mobile and their current CEO, Luke Matthew Chapman. Do your homework folks.
29 October 2025
Unprompted review
Reply from Kind Mobile
Thanks for taking the time to leave a review.
Although your comments aren’t based on a direct experience with Kind Mobile, we understand there may be some confusion due to shared shareholders with Earth Broadband.
We’ve made the decision to close Kind Mobile, but we wanted to address your concerns openly. Earth Broadband was a reputable company, and in August 2025 the brand and its customers were sold to Home Telecom. During that transition, there were some operational challenges around billing and customer transfers — areas that were largely outside Earth Broadband’s control.
While we recognise that some customers experienced issues, we don’t believe it’s fair to place full responsibility on Earth Broadband. Any customers with unresolved billing concerns should contact their bank directly for a refund. You are protected by the Direct Debit Guarantee and can request a chargeback if needed.
We hope this provides clarity and reassurance, and that Home Telecom continues to support all former Earth Broadband customers going forward.
Kind Mobile appears to be a rebrand of…
Kind Mobile appears to be a rebrand of Earth Broadband, a company that had widespread complaints over double billing, price rises without notice and serious communication issues with customers (switching off phone lines and live chat) making it unfit for purpose as a broadband provider.
Now under a new name they have picked a new social issue to use a guise to lure in customers without any evidence of action, no donation records, partnership or verifiable initiative to support this claim… much like the tactics used by Earth broadband. This could fall under misleading marketing, regulated by the Advertising Standards Authority (ASA) and Consumer Protection from Unfair Trading Regulations 2008.
Since rebranding their has been an unusual surge of 5 star reviews all before their business has even launched or created a working website while reporting legitimate one star reviews as false. This raises serious concerns about transparency and review manipulation. The company’s comment that “This review isn’t based on any genuine experience with Kind Mobile” apply to ALL their 5 star reviews.
Customers deserve to know the truth. Evidence of these practices has already been shared with ASA, Ofcom, CISAS, and Action Fraud for investigation.
29 October 2025
Unprompted review
Reply from Kind Mobile
Thanks for taking the time to leave a review.
Although your comments aren’t based on a direct experience with Kind Mobile, we understand there may be some confusion due to shared shareholders with Earth Broadband.
We’ve made the decision to close Kind Mobile, but we wanted to address your concerns openly. Earth Broadband was a reputable company, and in August 2025 the brand and its customers were sold to Home Telecom. During that transition, there were some operational challenges around billing and customer transfers — areas that were largely outside Earth Broadband’s control.
While we recognise that some customers experienced issues, we don’t believe it’s fair to place full responsibility on Earth Broadband. Any customers with unresolved billing concerns should contact their bank directly for a refund. You are protected by the Direct Debit Guarantee and can request a chargeback if needed.
We hope this provides clarity and reassurance, and that Home Telecom continues to support all former Earth Broadband customers going forward.
Absolutely love this idea
Absolutely love this idea! Mens mental health needs more recognition, so glad to see a provider supporting it!
29 October 2025
Unprompted review
Great concept
Love the concept of the company and like the fact it’s going to a good cause compared to the rest of other big companies. Joined the waiting list and excited to be a part of the journey.
27 October 2025
Unprompted review
Reply from Kind Mobile
Thanks for the love, Kai. We're excited to have you with us 🩵
Love this new mobile company’s concept…
Love this new mobile company’s concept as my current mobile phone contract will soon be up for renewal lve joined their waiting list!
27 October 2025
Unprompted review
Reply from Kind Mobile
Thanks for your kindness, Gary & Vanessa. We're excited to have you with us 🩵
Such a great concept that I can't wait…
Such a great concept that I can't wait to experience
27 October 2025
Unprompted review
Reply from Kind Mobile
Appreciate it, Chris. Great to have you on board 🩵
Looking forward to getting my new eco…
Looking forward to getting my new eco friendly contract
27 October 2025
Unprompted review
Reply from Kind Mobile
Thanks, Mandy. We're excited to have you with us 🩵
Kind Mobile
Love the concept, excited to be part of the Kind Mobile network
27 October 2025
Unprompted review
Reply from Kind Mobile
Thanks for the love, Anne. We're excited to have you with us 🩵
Great idea
Great idea! Always happy to do my bit can’t wait to be apart of the movement!
27 October 2025
Unprompted review
Reply from Kind Mobile
Thanks for the love, Ady. We're excited to have you with us 🩵
Great concept
I've joined the waiting list, I love the idea and want to be part of it
27 October 2025
Unprompted review
Reply from Kind Mobile
Thanks for the love, Don. We're excited to have you with us 🩵
Excited for Kind Mobile’s Future !
Kind Mobile’s fresh and innovative idea really stands out, and I’m genuinely thrilled about what they’re building. I’ve signed up for the waiting list and am eager to get involved in this exciting project!
27 October 2025
Unprompted review
Reply from Kind Mobile
Appreciate it, Rob. Welcome to Kind 🩵
Already joined and waiting,great concept
Already joined and waiting,great concept
27 October 2025
Unprompted review
Reply from Kind Mobile
Thanks, John. It's great to have you 🩵
Joined the waiting list and excited to…
Joined the waiting list and excited to be a part of Kind
27 October 2025
Unprompted review
Reply from Kind Mobile
Welcome to the family 🩵
Reply from Kind Mobile
Thanks for your feedback, Tia. Great to have you on board 🩵
Customer service was top notch
Customer service was top notch, the team was very knowledgeable on getting me the right deal. Very happy with the experience.
3 October 2025
Unprompted review
Reply from Kind Mobile
Thanks, Josh 🩵
Connectivity done in minutes without…
Connectivity done in minutes without physical SIM
25 September 2025
Unprompted review
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