Kindle Amazon Reviews 

Kindle stopped downloading audible spent hours wasting time with tech team that couldn't have been more stupid ...rebooted deregister all of it and resulting in having to buy another Kindle.
Useless and ridiculous support.
Spent 20 minutes just to raise a ticket ..this is not a healthy human experience. 1 star. Actually wish I could rate it minus 1 star..please amazon invest in better and more reliable technology.

I’ve been using Kindle for years, but the experience has become increasingly frustrating, especially for users outside the US or UK.

The biggest issue is how difficult it is to actually buy books. Many titles simply show as “not available in your country,” even though they exist and are being sold elsewhere. This makes no sense in 2026, when most digital services are global. It feels like the Kindle platform is still stuck in outdated regional licensing systems that punish international users.

Even when trying to work around this by changing the account region, the process is inconsistent and often blocked by payment restrictions. As a result, I often end up unable to purchase books I’m genuinely willing to pay for, which is extremely frustrating.

What makes this worse is that alternative platforms like Google Play Books or Apple Books sometimes have the same titles available without these restrictions. This makes Kindle feel unnecessarily limited despite being such a dominant platform.

Kindle devices themselves are great, but the ecosystem is too closed and restrictive. If Amazon wants to remain competitive globally, it really needs to address these regional availability issues and make purchasing simpler and more transparent.

At the moment, it feels like Kindle is one of the hardest places to actually buy books if you don’t live in the “right” country — and that shouldn’t be the case for a digital product.

I signed up for free trial, stupidly didn't diarise, so got charged for a month. I saw the charge by luck, just too late, and stopped future payments.
1. Amazon doesn't warn you in advance;
2. Once you realise, it is very difficult to find out how to cancel. Impossible on a mobile device. Laptop is the only way and even then, I had to google how.
Amazon is taking advantage of people's oversight. Really a regulatory body ought to ensure they send out reminders that payment is due imminently, with a link how to cancel.
3. They take away titles you have bought. How is this right?

We had 2 Kindles and decided to upgrade to new ones. We had moved, so we weren't using them for a few months. My wife asked me to look at her Kindle as there seemed to be a problem. Yes, there was. When you opened it and ran a program, it would work for 40 seconds, then poppped up a notice that a virus was detected. We rarely ever used it. Did this more than once with different programs, all of which were stopped by a different error when using a different program. All are trying to sell you a malware program. Thus, as it's a come-on to buy these programs that I'm sure aren't needed. Shame on Amazon.

I cannot access any of the books I purchased for my kindle. I contacted customer service and after agonizing delays with their chat system the person told me to deregister my device and re register it. I tried that and still nothing. Can anyone recommend an alternative service? I even checked class actions regarding Kindle issues. Very unhappy customer and looking for all alternatives to Amazon.

I own a 2024 Kindle and now all the books in my Kindle library have "been removed and no longer available, " per Kindle, plus I cannot download new Amazon ebook purchases. Spent 3 days trying everything including contacting Amazon, hard reboots, etc but nothing works.
Useless product.

No better than a paperweight. Got this for my Christmas and I’ve been at it for ages and can’t even download a book. Giving errors each time I try to add a payment card. This will sit in a drawer until it’s old enough to be thrown out

Fraudsters who terminated my account for no reason, withheld my royalties and have over 15 copies of my books still selling on their site. Refused to respond to my email. Am telling people to stop publishing on Amazon. SELF PUBLISHERS SHOULD TRY OTHER CREDIBLE SITES. AMAZON KINDLE SERVICE IS A FRAUDULENT SITE

The e-reader never works reliably, and now the second device has broken down after a short period of service.
Crap!

I started a free trial of Kindle Unlimited, and my expectation, especially given the name, was that if a Kindle version exists then it is available on Kindle Unlimited.

After all, if I just wanted a selection of books then that is available free under Prime Reading, so Kindle Unlimited must offer more, surely?

The first books I tried, were unavailable unless I bought them, but to be fair they were non-fiction, so I thought, maybe it just applies to fiction.

But then I found that book after book that I wanted to read was unavailable, in all I reckon that 90% of the non-fiction books I tried are not available in Kindle Unlimited.

My conclusion is that Kindle Unlimited is like Prime Video which can claim to have thousands of films but it is pointless going in with the idea to watch a specific film you won’t find it, instead you have to browse through the films they have until you find one that you want to watch. Kindle Unlimited is the same but for books.

I’m sure that approach does work for many, but for not for me. I won’t be paying nearly £10 per month to read books that someone else has selected and which I don’t really want to read.

My Kindle keeps skipping pages and changing the font size. After trying the support services on amazon.de, amazon.fr, and finally amazon.us, I had to reset my Kindle to factory settings. All the books were gone, and the problem persists. According to amazon.fr, my warranty expires in July 2025; according to amazon.us, it expired in November 2024.

Repair is not possible. I'm supposed to buy a new one with a 15% discount, but Amazon, no matter which country, doesn't ship to my country.

I spent at least three hours chatting with incompetent people.

Do not sign up to the 3 months 99p they try to charge over 28 pounds so the full amount complete con and when i phone no help

It has excellent hardware, and it's intuitive and easy to use. The battery also has a good lifetime if you keep it in airplane mode.
The last company policies ended up deleting all my non-Amazon books from the device and removing the possibility of moving them back to it by USB.
It's awful that a thing you bought because it does A, B, and C from one day to another now does just A and B.

I had a huge expectation however it’s really working slow. Since it has one purpose, I think it should work faster. Also my screen got cracked inside, but I can’t even modify the screen to avoid this harmed area. I can’t use it and it was pretty expensive. Good for reading articles etc. Not sure about novels or other books though.

Amazon say new paper white ‘24 has 12 weeks of battery life. Rubbish - I have consistently got 2 - 3 weeks of everyday use and battery is on low.
Forget customer service - impossible to get anywhere!

Agree also that the trial kindle inlets offer is a scam.

This will be my last kindle. I feel swindled as I bought it for the longer battery life!

If I could leave a zero score I would, so disappointed with Kindle Unlimited. It's not the first time I tried to use it, without success. Always an issue with payment method which constantly has to re addressed at additional hassle to myself. Not worth it. Avoid.

Kindle paper white is slow, unresponsive and a pain to navigate. Don't get me started on having to pay extra for not having ads. Having had a few over the years, this is the last. Bought it some time ago, stopped using for ages and then started it up again. Still rubbish ..,,

A great product, I am very happy with all the products I have used. I also like the fact that I can easily add books that are not from Amazon marketplace, since Greek books are not published there and I like to read them.

I purchased a Kindle 2024 in Australia. It will not connect to my Australian library account using the APP Libby. Apparently, you can only connect to US libraries on the Kindle with the app Libby. Wow that is absolutely useless for those who live outside the US. So the only way I can use the Kindle 2024 Ereader in Australia is by buying books from AMAZON. Essentially, you pay Amazon for the Kindle, then you pay them for the privilege of buying books from Amazon. That is the only way to use it. Don't buy one.

The new kindle device offered free 3 months trail of Kindle unlimited but then errored out and customer support agent Tonya said that was intentional and that it was never a real offer!! Just a trick! Nothing like a Christmas Scam.