Kind Funerals Reviews 162

It was such a relief to find Sally and Kind Funerals. From her very first email reply, Sally put me at ease with a perfect combination of compassion, empathy, and practicality. Sadly, our pet's condition deteriorated quickly and we had to move things forward by a few days. Sally answered our call on a Sunday and was incredibly kind, helpful, and understanding.

I can’t emphasise enough how comforting it was to speak to a real human being – someone who truly understood what we were going through.

Just two days after our beloved girl passed away, we received her ashes along with the memorial items we had chosen. That made a big difference in helping our children begin to come to terms with the loss.

I genuinely can’t recommend Sally and Kind Funerals highly enough. It’s a service none of us ever want to need, but when the time comes, the human touch and compassion we were shown made a very sad situation that little bit easier to bear. Thank you Sally & Kind, x

I would recommend Kind to anyone who is grieving for a loved pet. Sally is very understanding and respectful and aims to make the process as easy as possible. From collection to delivery it couldn't have been made easier.
Thank you Sally and Kind, I will not forget your empathy and care and the thoughtful way you took great care of Poppy for me.

During such a sad time, the experience I had with Kind brought so much comfort. The lady who I spoke to on the phone when I called (I’m afraid I don’t know her name) was so warm and helpful, then Sally contacted me back quickly, before pretty much leaving straight away to pick up my beloved pet.

Clover (my pet) is already back home with me three days later, alongside lovely ink paw prints, clay paw prints and a fur sample.

Two things that brought so much comfort were the kindness of the team and the fact that Clover was picked up from my home, rather than having to leave her at the vets.

I would thoroughly recommend Kind and would use their service again without hesitation.

Losing my beloved cat Stewie — my best friend, my companion, my soul mate — was one of the most devastating moments of my life. His passing was sudden, only 4yrs old and I was completely overwhelmed with grief and disbelief.

Sally from Kind Funerals was, without exaggeration, an angel in disguise during that time. From the very first contact, her compassion, warmth, and understanding helped me through what felt unbearable. She treated Stewie with such tenderness and dignity, as if he were her own — and for that, I will always be grateful.

The service she arranged was beautiful. Every detail felt thoughtful, gentle, and full of love. And the burial location… it truly felt like a small glimpse of what I imagine Heaven to be. A tranquil, peaceful resting place, perfect for a soul as special as Stewie’s.

Sally, thank you — not just for your professionalism, but for the way you showed up with such humanity and heart. You helped carry me through my heartbreak and made this painful goodbye a little more bearable. I know Stewie would have loved you too.

May God bless you and your work. Thank you for giving Stewie the peaceful farewell he deserved, and for showing such deep love and respect for the bond we shared.

When we as a family woke up last week, we found our beautiful dog Carmel had passed overnight ending 14 years of love, affection, loyalty & fun - To say we were distraught would be an understatement. Once composed we knew straight away we wanted her to be looked after by the very best! - After various calls by my daughter, she exclaimed “I have found the perfect place, after speaking to a lovely lady, Sally at KIND” - Sally arrived within 2 hours and as soon as she stepped in she metaphorically held all our hands with sympathy and empathy and guided us through the process. Sally personally brought our Carmel back a couple of days later and spent time with us on the handover obviously realising how difficult it was for us. We are so lucky we found KIND and we have no hesitation in awarding 5* - We will never forget your kindness Sally which made the experience a little easier.

We are grateful to Kind Funerals. Sally was really helpful. When we managed to call the cremation service, Sally picked up the phone right away, and her kind words gave us a lot of comfort. She even came to pick up our beloved pet on her way. It's efficient. We were able to collect the keepsake and ashes the next day. Sally really has the passion and love for animals. Much appreciated!

Kind Funerals are the best service anyone could wish for. Feeling very emotional when my elderly cat died last week, I was so lucky to find them. Sally is a lovely lady. She came to collect my cat with her sweet little dog 'Snoopy' and was so kind and reassuring and understanding
She brought a nice comfy bed to lay him on and when she left I knew I had handed him to a very special person. The service is so affordable and exceptional, over and above what I expected. She drove all the way from Surrey to East London twice in week.

It is so personal and you know she genuinely cares, not just carrying out a job with a fake smile. It is very uplifting to know you have chosen the right person when you lose a beloved pet. I would give her a million stars.
Little extras which mean such a lot.
If you sadly lose your pet, you wont find anywhere better than Kind Funerals. LH (Hackney London)

Good service. Lovely and kind. They are professional and comfort your feelings. That's what you need when you lose someone.

We contacted Kind Funerals late in the evening online and Sally came back to us very quickly by text to confirm receipt of online order and said Nigel would contact us in the morning to arrange collection of our beautiful cat Peaches. He did pick her up that very same day and was very lovely and kind and so respectful of us and Peaches. We knew Peaches was in safe hands.

Gave us comfort after losing our guinea pig. Showed compassion and empathy. Explained the process simply and clearly. Treated Pebble - our guinea pig - with dignity and kindness and also looked after us. We were able to follow the pet cremation step by step. The owner added a personal touch by lighting a candle and saying a prayer allowing us to say good bye. The service was delivered with care at all times. It wasn't rushed and our grieve felt respected. We're now waiting for the ashes and memorabilia to be returned which should happen soon. We would recommend this company to anyone who is looking to give their pet a dignified sent off.

I can’t thank Kind Funerals enough for the compassion and care they showed during such a difficult time. Sally came to collect my beloved dog, and the way she handled him was nothing short of respectful and gentle. She truly understands how much our pets mean to us, and her kindness made the whole process a little easier to bear. From start to finish, everything was handled with professionalism and empathy. I’m so grateful for the support and care I received, and I highly recommend Kind Funerals to anyone who needs their services.

Wonderful service and so helpful and understanding. Beautiful sentiments given with the ashes.

Very polite and considerate with good communication throughout

A massive thank you to Sally who was there on the same day. She was very kind and very understanding & updated me throughout the process. I received my beloved pet’s ashes two days later.
It was quick and Sally made a very sad situation as painless as possible.

Sally was great. Kept me updated on arrival time. Let me talk about Flash. Spoke to him as if he was still alive.

I can't recommend this place enough. I lose my rabbit on a Sunday night and I've never had any animals cremated before. all the local vets that were open on a Sunday night couldn't help. I had no way of taking her anywhere myself. called this company late at night and they answered straight away and collected my Rosie the next day. The lady who collected, Sally, was an absolute angel. Texted me throughout the collection process helped me when I was a bit of a mess handing my bed over. she took her in a wonderful bed they provided. I then relieved Rosie safely packaged the next day. Everything included was absolutely lovely and made what could've been a very depressing process, into one that was very sweet. I cannot express my thanks to Sally and the rest of the staff enough.

If I could give more than 5 stars I would! Sally was so lovely, the service was very quick and everything I received was perfect and thoughtful. It really helped me feel better after my sudden loss. Thank you!

From the start, Sally was very reassuring and showed great compassion at a very sad time. She went out of her way to get to me on the same day, and explain everything that would happen. It put me at ease knowing that someone who has a love and understanding of animals would arrange everything with dignity and respect. Thank you Sally for all your help with making sure my Jasper was looked after.

Sally made the most difficult day a little more bearable. Sally responded to my booking request within minutes and collected my Jasmine within 2 hours and returned her back to us on our chosen day 3 days later. Sally was so kind and compassionate throughout the whole journey. Thank you so much Sally, for treating Jasmine as if she were your own pet <3

Sally from kind funerals went out of her way to help after I lost my dog. I received my dog back today in a lovely box with a bottle containing some of his hair and a cask of his paw print as well ❤️

Very Kind understanding from the moment if contact to collection of our darling Tigger giving the gentle care and respect we had given Tigger all his life which is just what we needed at this devastating time for our family - would recommend to anyone in the same very sad position 💕