Kimonoji Reviews 87

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their excellent quality, comfort, and stylish designs. Many appreciate the warmth and coziness of the items, finding them perfect for lounging or staying snug in cold weather. The delivery service is frequently praised for being prompt and efficient, with many orders arriving quickly. Reviewers also consistently commend the customer service for being excellent, helpful, and communicative throughout the ordering process. However, some customers also noted issues with product quality, describing items as having cheap materials, poor construction, and incorrect sizing. A few people mentioned that their orders took a long time to arrive, and some were dissatisfied with customer service when attempting returns, finding it slow and obstructive.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are very satisfied with their purchases,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt and fast delivery,... See more

Order

Reviewers highlight positive aspects of order. Customers found the ordering process easy and swift, with many... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the phenomenal and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought 3 padded Hantens- great quality and beautiful. More importantly, kept me and my sons snugged and warm in the cold weather. Kimonoji also made shopping online easy and got the Hansen to us quick... See more

Rated 5 out of 5 stars

Great experience order acknowledged and despatched .promptly. However the response to a query about size was also replied to quickly supplying concise details . Item was a gift and the recipient was d... See more

Rated 5 out of 5 stars

I was very appreciatively gifted a gorgeous Hansen from your collection. I can’t begin to say how very much I love it… it’s warm, elegant and simply cozy…. Ive wanted a versatile piece that can b... See more

Rated 5 out of 5 stars

My experience was top notch. The sales team caught an error in my order and instantly contacted me to ensure I had truely selected 1 item the same color. That is excellent customer service. Jenny r... See more



Contact info

4.2

Great

TrustScore 4 out of 5

87 reviews

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Rated 5 out of 5 stars

Cute, cozy, quality

Wonderful customer service. Small business with high quality products. I purchased two sets of pajamas and a kimono. All are well made, cute, comfy, and cozy. Highly recommend!

2 January 2026
Unprompted review
Rated 5 out of 5 stars

A warm & Cozy Gift

I bought one hanten for my husband for Christmas. Then I went back and took advantage of the buy 2 get one free so I could send one to each of my daughters. Customer support was fantastic and when they arrived they were beautiful. My husband loved his gift. He said it was so lite and warm. We are very pleased and will definitely be shopping here again. I give 5 stars and highly recommend Kimonoji .

25 December 2025
Unprompted review
Rated 5 out of 5 stars

A really stunning garment

A really stunning garment. I have never come across anything like it before. So cosy and comfortable to wear - its just made to keep my back warm in a drafty farmhouse! Lovely colours too.

4 January 2026
Unprompted review
Rated 1 out of 5 stars

Expensive rags

Really, really poor quality.

You have to pay shipping to return.

I now have some expensive rags with which to wash my car.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Completely Satisfied!

I originally placed an order that I had to cancel through customer service — which was a seamless process. Their customer service was very easy to get ahold of! However, after some contemplation, I decided to move forward with the purchase anyway and get one as a gift as well as one for myself. The fabric is soft, breathable, and still warm. I have very sensitive skin, so usually any scratchy textures will cause a lot of irritation, so I've taken it as a good sign that this hasn't caused any sort of reaction at all. The quality of the fabric seems good, and the seams also look well put together. Also very important to note that there was no strange smell when I opened the packaging. I find that oftentimes when I buy products like this, there's an unpleasant plastic scent that can be very hard to get rid of.

Shipping was quick! I will say, I was most worried about shipping and tracking — I believe this is a smaller shop with less reviews, so it can be hard to find reliable sources of information. I saw some reviews saying that it took a very long time to ship, but to my surprise, it didn't take very long at all! I placed my order on December 18th and it was out for delivery by December 27th — tracking was relatively easy to follow as well, there were no surprises or anything like that.

Overall, if you're contemplating buying from this shop, I have to say it's worth it in my opinion! I can see myself purchasing from them again, and I can see myself happily recommending the shop to my friends and family.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

I love it

I love it! The craftsmanship of this garment is incredible and it’s everything I’ve been looking for.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience order acknowledged and…

Great experience order acknowledged and despatched .promptly. However the response to a query about size was also replied to quickly supplying concise details . Item was a gift and the recipient was delighted commenting on the quality ,style and how nice it is to wear .The Website is beautifully laid out and easy to use . Highly recommend and a pleasure to deal with .

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Great for a relaxing and warm winter fit

The advertisement made the jacket look cool. I keep my home at 68 and wear a sweater during the winter. This is warmer than most sweaters I have. It feels soft keeps me warm and the collar is soft. Something new for me and functional.

28 December 2025
Unprompted review

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