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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and ability to create personalized and memorable travel experiences. Many reviewers highlight the excellent organization of trips, including seamless transportation, outstanding tours, and well-chosen accommodations in ideal locations. People appreciate the detailed planning and the smooth execution of their itineraries, allowing them to relax and fully enjoy their holidays. However, some customers also noted issues with the service, such as the company not booking air travel, leading to independent transactions and complications. A few people experienced poorly thought-through logistics, including inconvenient hotel locations, inefficient flight points, and a lack of timely communication regarding essential travel requirements like visas. There were also isolated instances of uncomfortable pressure from tour guides and concerns about billing discrepancies.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Holidays

Reviewers highlight positive aspects of holidays, with many customers praising the seamless planning and... See more

Service

Customers had positive experiences with service. Many reviewers praised the personalized approach, with... See more

Location

People report positive experiences with location. Customers appreciate the local knowledge that guided them... See more

User experience

Users describe positive interactions with the overall experience. Many customers found the planning and... See more

Based on these reviews

Rated 5 out of 5 stars

Clearly and expensive tour group, but we goy what we paid for. first class transportation. Wonderful tours with knowledgeable pleasant drivers and guides. In a limited time with wedding commitment... See more

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Rated 5 out of 5 stars

Our trip was very well organized, and our Kim Kim agent listened to every one of our many requests. The accommodations arranged for our group were wonderful. The response when we did reach out during... See more

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Rated 5 out of 5 stars

Highly recommend letting kimkim plan your adventure. Everything went smoothly, the guides and excursions were amazing, and the hotels were perfect. Having all the details handled by kimkim let us tota... See more

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Rated 5 out of 5 stars

This was the 5th trip where we've used KimKim. They do an outstanding job of connecting us with local tour companies that arrange the perfect travel experience. We've looking forward to working wi... See more

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Rated 3 out of 5 stars

I disliked the service did not book air travel and that had to be an independent transaction. It added some complications tat were not comfortable. Also, the advertised room was not available... See more

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Rated 4 out of 5 stars

I would actually give them a 4 1/2 if it were available. I had a great time and felt the various activities were fantastic and just what we asked for. For the most part, things ran smoothly, but there... See more

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Rated 5 out of 5 stars

Original Travels did such an incredible job with planning our Morocco trip! They were so accommodating with our requests and really planned our itinerary around what we wanted. Our driver, Soufiane, w... See more

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Rated 5 out of 5 stars

We could not be more amazed by this trip!! Everything went incredibly smoothly. Rides came, hotels were all arranged, tours were delightful, guides were like family, not to mention the unbelievable b... See more

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Rated 5 out of 5 stars

>Quick response to our questions not only before bill paid but after as well. >Key thing is you want an advisor who has " been there" vs someone reading the script on her screen about a certain loca... See more

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Rated 5 out of 5 stars

Absolutely flawless service! They made our trip a best ever experience with a tour company. Excellent hotel, transportation arrangements, the Best Tour Guides we've ever had. They stayed in touch... See more

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Rated 5 out of 5 stars

helpful at booking stage and didn’t mind how many times tweaked the trip. Actual tour superb, our main guide & 2 local ones were exceptional. Whole trip felt personalised, efficient and well informed... See more

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Rated 5 out of 5 stars

The trip was composed of many different elements whice we enjoyed. We spent time in the Amazon, Lake Titicaca and numerous cities. With the exception of one, all of our transfers were on time and th... See more

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Rated 5 out of 5 stars

Overall our trip was fantastic. What made it so easy was our agent Moonika. She was detailed, responsive, and most of all listened to what we wanted to achieve in our trip and then made it happen.... See more

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Rated 4 out of 5 stars

Our agent booked a trip to Tokyo, Kyoto and Hakone. We went on walking tours in Tokyo to the Yanaka, Asakusa and Omotesando areas. In Kyoto we had the same guide for two days who took us through Gion... See more

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Rated 1 out of 5 stars

Extremely disappointed. I asked for a truly customized Basque Country trip with boutique hotels, local character, and insider experiences. What I received was a generic itinerary returned in under an... See more

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Rated 5 out of 5 stars

The hotels that Luice secured for us were great, they were very clean, the staff was helpful and the breakfasts were delicious. They were located in the center of the city which made for walking &... See more

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Rated 4 out of 5 stars

We visited all venues that I wanted. Guides and drivers were exactly on time, made our visit seem safe, always took us to the front of the lines. Guides were extremely knowledgeable and spoke fairly g... See more

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Rated 5 out of 5 stars

Hien was great to work with planning our trip. We knew we were traveling during the wet season; however, it was invaluable to have Hien to rearrange our schedule mid-trip due to historic flooding in H... See more

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Rated 5 out of 5 stars

We use kimkim to plan a trip to the Azores, Portugal. We had so much fun! The process of planning was so simple. We opted to plan via online chats and notes in their portal, but there was also the opt... See more

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Rated 5 out of 5 stars

The trip was well planned and the Riad’s were fabulous. Way better than big international hotels and the people therewere so lovely. Our driver , Soufiane, is an excellent driver and handled the h... See more

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Rated 4 out of 5 stars

Most everything went smooth and was well organized. My only complaint was one of our hotel stays was not booked as we had originally agreed. We were supposed to be in a different location within the h... See more

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Rated 4 out of 5 stars

We had a wonderful trip. The agency helped me with airport pickups and tours. Bangkok was very well organized with our guide Winnai who was always looking after us. In Puquet we had Dada who picked us... See more

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Rated 2 out of 5 stars

Our trip to Australia turned out great in spite of several glitches by Kimkim. First, our agent did not seem to understand that we wanted to visit the Outback. Instead, she insisted on routing... See more

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Rated 5 out of 5 stars

Planning the trip with Amandine was seamless and exciting. But the support we got throughout the trip was also amazing. Thank you Amandine! I would recommend this system for planning a trip any day.... See more

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Rated 5 out of 5 stars

Great budget friendly, easy to use travel agency site that made our trip to Morocco 10 times less intimidating! The hotels they booked outdid themselves and activities were so immersive and personal!... See more

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Rated 5 out of 5 stars

We had a wonderful vacation! Our daughter commented several times that this was her favorite trip. All of the accommodations that were reserved for us were great and in ideal locations where we were a... See more

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Rated 5 out of 5 stars

KimKim travel made our trip a success. From the transportation, hotels, excursions and guides everything was perfectly arranged and timed for us. We would definitely consider using KimKim again in the... See more

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Rated 5 out of 5 stars

We just returned from a 2 week trip to Patagonia and Ushuaia. I can not express enough how much we enjoyed the experience. KimKim was there every step of the way. We were able to focus on having a gr... See more

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Rated 5 out of 5 stars

We found kimkim Travel online and decided to try them to plan a trip to Morocco. Majid worked with us closely to craft our fun itinerary in Morocco, asking us many questions and truly customizing for... See more

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Rated 1 out of 5 stars

We were going to us KimKim for a trip to the south of France. They planned about itinerary and when we asked for a cost breakdown, they wouldn’t offer it, but they would give us a percent of what ou... See more

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Rated 5 out of 5 stars

Going through kimkim for this trip was the absolute best decision! It was such a relief to not have to worry about finding taxis/ transportation when arriving from island to island or buying tickets.... See more

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Rated 5 out of 5 stars

I was very impressed with the level of detail and attention that KimKim, and the team gave our trip. It was complicated with a lot of steps and processes, and everything was organized very clearly.... See more

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Rated 5 out of 5 stars

We were provided with an excellent itinerary and a very good driver Sonam Sherpa. Sonam also acted as a guide in some cases. The trip to Tsonga lake required special defence permits which the trave... See more

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Rated 4 out of 5 stars

The trip was a lifelong memorable event for us especially Penguin tours, Glacier tours and Torres del Paine. Kimkim travel partners organized the program well and made us comfortable.

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Rated 5 out of 5 stars

From start to finish our trip was seamless. Starting with Melvin, our trip organizer to all the lodges, private guides, pre-arranged flights and lastly meeting Irene in Tanzania. This was my thir... See more

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Rated 1 out of 5 stars

Fraud - KIMKIM TRAVEL AGENCY - Unbelievable how some travel agencies operate. Completely unethical, irresponsible, and absolutely shameless. Zero accountability, terrible customer treatment, and... See more

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Rated 1 out of 5 stars

Avoid Kimkim & Espíritu Travel (Their on-ground partner for Spain): Documented Billing Fraud and Zero Support We paid $7,660.36 USD (approx. €7,130) for a trip that provided... See more

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Rated 5 out of 5 stars

This is the first time using Kim Kim or any trip planner. What an awesome experience. Everything was flawless. Arrangements were perfectly thought out, timed and executed without a glitch. Our tour gu... See more

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Rated 4 out of 5 stars

We had a wonderful trip to Greece with knowledgeable guides, reliable drivers, and helpful travel agents. I will definitely use Kim Kim again.

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Rated 5 out of 5 stars

Kate from KimKim was great to work with. She made really good recommendations, found great properties, transportation and guides. We will definitely work with her again and confidently recommend her t... See more

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Rated 5 out of 5 stars

We are very grateful for Giorgia and the KimKim team for planning our “Cathedral Tour.” Giorgia was very professional, knowledgeable and helpful before and during the trip. Every stop went smoothly.... See more

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Rated 5 out of 5 stars

I was so impressed with the attention to detail and how the company was able to put together a truly special trip from start to finish. The trip exceeded all expectations. I especially liked the lod... See more

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Rated 5 out of 5 stars

George planned a great trip in a relatively short time for high season. We enjoyed everything! The guides were knowledgeable and so funny - enjoyed all our activities! The hotels were lovely- cle... See more

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Rated 5 out of 5 stars

Kim Kim was the best platform to use while planning my 2 week vacation in Norway. We worked with Mathia who was extremely knowledgeable, listened to our travel goals and helped us achieve exactly what... See more

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Rated 5 out of 5 stars

My wife and I recently used KimKim for a two week trip to Thailand! It was the best - they put together a fun, well-balanced trip with memorable activities and great tour guides. 10 out of 10 experien... See more

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Rated 5 out of 5 stars

We had a multiple city/area family vacation in Mexico planned and they were so helpful! From planning, communication, and any questions we had. I have already recommended them again and will use them... See more

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Rated 5 out of 5 stars

My husband and I visited Patagonia in late November, early December for about a week. Erin, our trip specialist, did a wonderful job in helping us organize this trip. She provided great recommendation... See more

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Rated 5 out of 5 stars

Kikkim planned our trip with our input. Had an amazing trip with outstanding tours, guides, accommodations and travel by plane all included. We just had to show up!!

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Rated 1 out of 5 stars

We booked a “Birthday Retreat” to Spain through Espíritu Travel and paid $7,660 USD with the understanding that booking nearly a year in advance would secure special rates lower than public pr... See more

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Rated 5 out of 5 stars

Our trip specialist was super helpful, responsive, and understanding of all our requests/trip preferences; she made planning our honeymoon easily! The support team while we were traveling answered a... See more

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Rated 5 out of 5 stars

We have a true 5 star review for Kim Kim. Joao set up a perfect itinerary for our wants and needs. He was always prompt getting back to us with questions and changes before our departure and during... See more

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Rated 5 out of 5 stars

Booking a trip through an online service you have never heard of is always a bit daunting. Even after multiple revisions and planning, there's always that nagging feeling when the credit card payment... See more

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Rated 2 out of 5 stars

Costa Rica Trip. We began planning our trip in August. The communication between me and our planner was excellent. He considered our dreams and set up our trip. We tweaked sev... See more

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Rated 5 out of 5 stars

Having just completed our nine day trip in Colombia I can provide some thoughts. I have to say that I didn’t know really what to expect and what I would see in Colombia given the limited images a... See more

Company replied

Rated 2 out of 5 stars

We are currently still on our trip through Latin America (Chile, Argentina and Brazil), and to be honest we are extremely disappointed with what we paid ($16,800) ver... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Book unique trips, customized to your needs, with the help of reliable local travel specialists.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Barcelona to Nice

KimKim travel made our trip a success. From the transportation, hotels, excursions and guides everything was perfectly arranged and timed for us. We would definitely consider using KimKim again in the future.

3 February 2026
Unprompted review
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Reply from kimkim

Hi Glenn!

Thank you for your kind words! We're delighted to hear that everything was perfectly arranged and that you had a successful trip. We appreciate your trust in us and look forward to helping you plan your next adventure in the future.

Best,
The kimkim Team

Rated 5 out of 5 stars

Outstanding experience with KimKim

Kikkim planned our trip with our input. Had an amazing trip with outstanding tours, guides, accommodations and travel by plane all included. We just had to show up!!

5 February 2026
Unprompted review
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Reply from kimkim

Hi Chris!

Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing trip and enjoyed the tours, guides, accommodations, and seamless travel arrangements. It’s great to know we could make your travel experience so easy and enjoyable. We look forward to helping you plan your next adventure!

Best,
The kimkim Team

Rated 2 out of 5 stars

Costa Rica Trip

Costa Rica Trip.

We began planning our trip in August. The communication between me and our planner was excellent. He considered our dreams and set up our trip. We tweaked several of the items and finalized on a Itinerary.

Because our flight back home was at 9am, we decided to add an additional day to the trip and stay at a hotel near the San Jose airport (with an airport shuttle). Since we didn't need to arrive in San Jose at a specific time and since the itinerary stated that (direct quote) "With private transfers, pick-up times are flexible, so you can set the departure time whenever you like" we requested a 5pm pickup and planned a private excursion for that afternoon.

We were then informed "5.00 pm is a bit late, especially because we do not recommend taking transfers in the evening hours, but let me double-check with operations." I let the planner know that we can cancel our excursion, but we needed to know. A few days later we were informed that our pickup time for the transfer back to San Jose was approved.

The first few days of our trip was good. The weather didn't cooperate and our hotel in Monteverde lost power for 14 hours. They did an awesome job in spite of the issues.

The main issues with the trip occurred after arriving in Manuel Antonio. Our first tour was cancelled at the last minute. This meant we didn't have time to set up another tour.

On our last day, we had our independent kayak tour. When we returned to the hotel, we had enough time for a cold shower and to pick up something to tide us until we arrived in San Jose. The transport scheduled never arrived.

No one answered the emergency line and the transport company had no record of the pickup.

After about 45 minutes, I send a message through the trip chat. We were finally contacted by the local agency representative and told the transfer was not organized. We were finally picked up about 90 minutes after we were supposed to be.

We requested compensation for the final transfer but were told "we provided the service even though it was outside the recommended travel hours, so unfortunately, compensation does not apply in this case". It seems though advertised that "pick-up times are flexible, so you can set the departure time whenever you like" this is not true. It was also extremely stressful not to be able to contact someone in case of an emergency.

Because of the issues we had our final two days, I would not recommend KimKim. The tour as planned fit our needs, but the cancellation of one tour, the failure to set up the transport for the final day and the fact WE COULDN'T REACH ANYONE on the Emergency line means I wouldn't trust relying on this company.

2 February 2026
Unprompted review
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Reply from kimkim

Hi Judy,

Thank you for sharing your detailed feedback. We're sorry for the difficulties you faced with the last-minute tour cancellation, missed transfer, and problems reaching our emergency line during your Costa Rica trip. We understand how disappointing and stressful this must have been, and we apologize for any miscommunication or inconvenience caused. This is not the level of service we strive for, and we appreciate you bringing these issues to our attention. Please feel free to reach out to us at team@kimkim.com so we can follow up directly and work to resolve your concerns.

Best,
The kimkim Team

Rated 5 out of 5 stars

Everything went as planned

Everything went as planned! Locations, activities and logistics were outstanding.

4 February 2026
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Reply from kimkim

Hi Kevin!

Thank you for your wonderful feedback! We’re delighted to hear that everything went as planned and that you were pleased with the locations, activities, and logistics. It means a lot to us to know you had such a great experience. We hope to help you plan another amazing trip soon!

Best,
The kimkim Team

Rated 4 out of 5 stars

Most everything went smooth and was…

Most everything went smooth and was well organized. My only complaint was one of our hotel stays was not booked as we had originally agreed. We were supposed to be in a different location within the hotel and we were not. I am sure Kim Kim decided to save money by booking the cheaper accommodation but never informed us. We had a similar situation with one of the golf courses we played. The golf course personnel said kikkim booked the tee time and then canceled it. Kimkim said the course would not let book a tee time unless we were staying at their hotel but the golf course said that was not the truth. No compensation was offered for either situation.

31 January 2026
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Reply from kimkim

Hi Michael!

Thank you for your feedback and for highlighting what went well with your trip, as well as the issues you encountered. We’re sorry to hear about the problems with your hotel stay and golf course booking, and we apologize for any miscommunication or inconvenience this caused. Your experience is not the standard we strive for, and we appreciate you bringing these matters to our attention. If you’d like to discuss this further, please reach out to us at team@kimkim so we can address your concerns directly.

Best,
The kimkim Team

Rated 5 out of 5 stars

Epic anniversary trip of a lifetime

Highly recommend letting kimkim plan your adventure. Everything went smoothly, the guides and excursions were amazing, and the hotels were perfect. Having all the details handled by kimkim let us totally relax and enjoy our time in Thailand.

14 January 2026
Unprompted review
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Reply from kimkim

Hi Jacqueline!

Thank you so much for your glowing recommendation! We're thrilled to hear that your trip to Thailand was smooth and relaxing, and that you enjoyed the guides, excursions, and hotels we arranged. Knowing that you could fully relax while we handled the details is exactly what we strive for. We appreciate your trust and look forward to helping you plan your next adventure.

Best,
The kimkim Team

Rated 4 out of 5 stars

I would actually give them a 4 1/2 stars2 if…

I would actually give them a 4 1/2 if it were available. I had a great time and felt the various activities were fantastic and just what we asked for. For the most part, things ran smoothly, but there were some miscommunications around logistics that were frustrating towards the last part of the trip. Nothing major, but 1/2 star worth.

23 January 2026
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Reply from kimkim

Hi Cheryl!

Thank you for sharing your honest feedback with us. We're glad to hear that you had a great time and that the activities matched your requests. We also appreciate you pointing out the areas where we can improve, particularly regarding the logistical miscommunications towards the end of your trip. Your insight helps us refine our service to make future experiences even smoother. We hope to have the opportunity to assist you with another adventure and provide you with a perfect 5-star experience next time!

Best,
The kimkim Team

Rated 5 out of 5 stars

Amazing trip to Patagonia using KimKim

We just returned from a 2 week trip to Patagonia and Ushuaia. I can not express enough how much we enjoyed the experience. KimKim was there every step of the way. We were able to focus on having a great experience instead of how we were going to get around. We don’t like traveling with groups so this is perfect for us. This is our second time using KK and will definitely use them again. My wife is planning a girls trip to the Cotswolds in May and using KK as well. I’m thinking of our next vacation together in the fall. Big shoutout to Lorena and her team who were in constant contact with us on this journey.

6 January 2026
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Reply from kimkim

Hi Rob!

Thank you so much for your fantastic review! We’re thrilled to hear that you had such an enjoyable and seamless experience in Patagonia and Ushuaia. It’s wonderful to know that our service fit your travel style perfectly and that Lorena and her team were able to support you every step of the way. We truly appreciate your continued trust in kimkim, and we look forward to helping you and your wife with many more adventures to come!

Best,
The kimkim Team

Rated 5 out of 5 stars

Best Trip Ever!

My wife and I recently used KimKim for a two week trip to Thailand! It was the best - they put together a fun, well-balanced trip with memorable activities and great tour guides. 10 out of 10 experience, would recommend KimKim to anyone.

20 December 2025
Unprompted review
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Reply from kimkim

Hi Adam!

Thank you so much for your wonderful feedback! We’re delighted to hear that you and your wife had such a fantastic trip to Thailand with memorable activities and great guides. Your recommendation means a lot to us!

Best,
The kimkim Team

Rated 5 out of 5 stars

Outstanding Sri Lanka Tour with an Exceptional Guide

The trip was carefully organized and executed flawlessly at every stage, without delays or unexpected issues.

6 January 2026
Unprompted review
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Reply from kimkim

Hi Tanya!

Thank you so much for your kind words! We're thrilled to hear that your trip was carefully organized and went smoothly from start to finish. We appreciate your feedback and hope to help you plan another great adventure soon!

Best,
The kimkim Team

Rated 5 out of 5 stars

Nine Day Tour in Colombia.

Having just completed our nine day trip in Colombia I can provide some thoughts.
I have to say that I didn’t know really what to expect and what I would see in Colombia given the limited images and news about this country within Canada. Narcos, Shakira and Juan Valdez commercials can only go so far. Colombia and its cities far exceeded our expectations. We thoroughly enjoyed each of our guides and those who assisted along the way for days like Bike Tour and Gold Museum in Bogota, to the waterfall and organic farm lunch in Medellin.
I will note for me specifically that the Gold Museum was the single most impactful visit I have ever had to a museum. Seeing the gold artifacts through the eyes of indigenous people was very moving. The Salt Cathedral also was absolutely stunning in size and scope.
We didn’t just get Instagram worthy pics, we heard perspectives, and listened to new ideas and saw glorious sites. I thank everyone involved in introducing South America and Colombia to me. You are a tough act to follow. I will recommend Kimkim to family and friends (they have already gushed about the pictures) and I suspect and look forward to engaging with you further for future adventures with my partner, a loyal and repeat customer.

29 December 2025
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Reply from kimkim

Hi Robert!

Thank you so much for your wonderful and thoughtful review! We’re delighted to hear that Colombia exceeded your expectations and that you enjoyed such meaningful experiences with our guides. It’s fantastic to know highlights like the Gold Museum and Salt Cathedral left such an impact, and that your journey allowed you to experience Colombia beyond the usual images. Your recommendation means a great deal to us, and we look forward to helping you and your partner with more memorable adventures in the future!

Best,
The kimkim Team

Rated 3 out of 5 stars

The guide was not from the area we were…

The guide was not from the area we were visiting so it limited his knowledge and we ended up working directly with his contact in Belize. He didn't know a lot of the answers to my questions and gave me incorrect info when asked. Once i followed up locally they were able to get me better information.

4 January 2026
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Reply from kimkim

Hi Laurie!

Thank you for your feedback. We’re sorry to hear that your guide’s local knowledge did not meet your expectations and that you had to seek information elsewhere. Your comments are important to us, and we’ll work to improve our guide selection to ensure more knowledgeable, local expertise in the future. We appreciate you bringing this to our attention and hope to provide a better experience next time.

Best,
The kimkim Team

Rated 5 out of 5 stars

The booking was easy and Yuliana got us…

The booking was easy and Yuliana got us all the adventures, transportation and hotels without a problem.

29 December 2025
Unprompted review
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Reply from kimkim

Hi Blake!

Thank you for your feedback! We're glad to hear that Yuliana made the booking process smooth and arranged everything seamlessly for your trip.

Best,
The kimkim Team

Rated 1 out of 5 stars

This is not a transparent company

This is not a transparent company. The person we were working with would not break down costs for us and only quoted an amount per day. This was after months of working together and communicating.

8 January 2026
Unprompted review
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Reply from kimkim

Hi Rachel!

Thank you for your feedback. We're sorry to hear about your experience and understand how important transparency is when planning a trip. We apologize for any frustration caused by not providing a detailed cost breakdown. Your comments are important to us, and we’ll review our processes to ensure better clarity and communication in the future. If you’d like to discuss this further, please feel free to reach out to us directly.

Best,
The kimkim Team

Rated 5 out of 5 stars

Thailand

George planned a great trip in a relatively short time for high season. We enjoyed everything! The guides were knowledgeable and so funny - enjoyed all our activities! The hotels were lovely- clean and the staff were all so friendly! We would do this trip again no complaints!

25 December 2025
Unprompted review
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Reply from kimkim

Hi Michelle!

Thank you so much for your wonderful review! We're delighted to hear that George was able to plan a great trip for you on short notice during the high season. It's fantastic to know you enjoyed the activities, guides, and hotels. Your positive feedback means a lot to us, and we’d be thrilled to help you plan another amazing adventure in the future!

Best,
The kimkim Team

Rated 4 out of 5 stars

Thailand was beautiful

We had a wonderful trip. The agency helped me with airport pickups and tours. Bangkok was very well organized with our guide Winnai who was always looking after us. In Puquet we had Dada who picked us up at airport and then we had a driver take us to the tours. In Koh Samui the hotel picked us up and took us to the airport and we organized our own tours.

25 December 2025
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Reply from kimkim

Hi Yvonne!

Thank you for sharing your experience! We're so glad to hear that you had a wonderful trip and that everything from airport pickups to tours was well organized. It's great to know that Winnai in Bangkok and Dada in Phuket took good care of you, and that your travels in Koh Samui went smoothly as well. We appreciate your feedback and hope to help you plan more memorable trips in the future!

Best,
The kimkim Team

Rated 5 out of 5 stars

Super well organized trip

Super well organized trip, interesting excursions, great guides, everything ran smoothly, would definitely recommend!

5 January 2026
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Reply from kimkim

Hi N. Neveu!

Thank you so much for your kind words! We're thrilled to hear that your trip was well organized and that you enjoyed the excursions and guides. We appreciate your recommendation and look forward to helping you with future adventures!

Best,
The kimkim Team

Rated 5 out of 5 stars

Overall a great experience and a…

Overall a great experience and a responsive team. Loved the curated experiences and tours arranged by Eleni.

26 December 2025
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Reply from kimkim

Hi Archana!

Thank you for the kind review! We’re so glad you had a great experience and enjoyed the curated tours and experiences Eleni arranged. We’ll be sure to pass along your thanks — and we’d love to help with your next trip!

Best,
The kimkim Team

Rated 1 out of 5 stars

a $10,000 price gouge

Extremely disappointed. I asked for a truly customized Basque Country trip with boutique hotels, local character, and insider experiences. What I received was a generic itinerary returned in under an hour—something I could have booked myself on Booking.com. They quoted about $8,000 per person, yet pricing it out independently came to under $6,000 total for both of us. That kind of markup is unacceptable, especially when the itinerary relied heavily on self-guided walks and standard activities anyone can find online. Not worth the cost or the claimed expertise.

1 January 2026
Unprompted review
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Reply from kimkim

Hi Julien,

Thanks for your feedback. Our itineraries and pricing reflect locally vetted accommodations, private services, on-the-ground support, and the time our specialists spend tailoring a trip to your preferences. That said, we understand value is important, and we’re happy to review your quote and inclusions with our team if you reach out to our support team at team@kimkim.com.

Best,
The kimkim Team

Rated 4 out of 5 stars

We had a wonderful trip to Greece!

We had a wonderful trip to Greece with knowledgeable guides, reliable drivers, and helpful travel agents. I will definitely use Kim Kim again.

30 December 2025
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Reply from kimkim

Hi Jacqueline!

Thank you for the wonderful review! We’re so happy you enjoyed your trip to Greece and had great guides, reliable drivers, and helpful support throughout. We’d love to help you plan your next adventure!

Best,
The kimkim Team

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