KILLSTAR Reviews 51,282

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting that items exceed expectations and are well-made. The delivery service is frequently highlighted for its speed and the careful, beautiful packaging of orders. Many consumers appreciate the unique and distinctive style offered, along with the good value for money, especially with available offers and sales. However, some people were dissatisfied with the quality of certain items, describing them as poor or not matching product descriptions. A few customers also mentioned issues with sizing, finding items either too small or too large, and some experienced problems with returns, particularly regarding shipping costs.

What people talk about most

Product

Consumers generally find products to be of good quality and value. Many reviewers praise the unique designs,... See more

Quality

Clients share positive opinions on quality, with many praising the excellent and high-standard items,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast delivery, with... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise quick delivery,... See more

Price

People report ambiguous experiences with price. Many customers praise the affordable prices, good quality,... See more

Based on these reviews

Rated 4 out of 5 stars

lovely dresses and can have good sale however fabrics used are often not great, blend of poliester and elastic, makes it stretchy but not very breathable

Rated 5 out of 5 stars

I’m a regular customer and I love Killstar clothing and accessories. Everything is such good quality and I’ve always found that the products in real life, look so much more impressive. Their attentio... See more

Rated 5 out of 5 stars

This is my most favourite shop for Gothic/alternative clothing. Everything is so different from any other shop and I always get compliments whenever I am out and about. People always ask where I get m... See more

Rated 5 out of 5 stars

I have recently started using Killstar and their clothes are really lovely quality ... arriving beautifully packaged. Returns are simple to arrange if required but be aware you pay for returns. Howeve... See more


Company details

  1. Women's Clothing Store

Written by the company

Clothing & Lifestyle company with a twist of darkness, channeling emotional power and raw energy into every thread.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

51K reviews

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Rated 1 out of 5 stars

Damage

I ordered the Ivy harness in size XS-M (I’m S/8), and it was too small. I returned it to exchange for a larger size, but the return wasn’t free. When I received the new harness, it arrived damaged, the paint of the buckles was scratched. On top of that, it was too big this time.

24 February 2026
KILLSTAR logo

Reply from KILLSTAR

Hi Andrea, I can confirm that the cost of making a return is paid by the customer directly to the chosen shipping carrier and for any domestic exchanges shipping is not charged for the new item to be sent out. I'm really sorry to hear there was some issues with the exchanged item, if you contact our customer care team directly via the contact form on our website they would be happy to help!

Rated 1 out of 5 stars

So far fallen

Ive been ordering from Killstar for well over 10 years, i've spent well over £8,000, the last time I counted. Ive bought various items but over the last few years its been a steady decline, in quality, prices, choice of products, sizing and originality. My orders have gone from weekly, to monthly, to yearly. Ive reordered products a year or so later to find the quality incredibly poor, prints wearing off after one wash! Including some gorgeous velvet striped men's trousers that after one wash came off all over the place. They went from looking high class goth to poor grunge style but with rubbish quality! So many of the items arr thin and easily break. Pottery based items ive gotten have glaze missing all over them and when its black and you can see the white on it, it really stands out. They used to do great offers and deals but rarely see them but random churned out 20% off on already over priced items. No consistency with sizing and you'll get some things in a range of sizes and then others just going up to XL. They've done basic drops that look like something from primark but with high price tags. Communication is rubbish as well. We used to have a facebook page dedicated to discussing drops and products but it got closed for lack of posts and support of the company. Its so disappointing how far its fallen.

8 January 2026
KILLSTAR logo

Reply from KILLSTAR

Hi Meimei, we're really sad to hear how you are feeling but do really appreciate you taking the time to provide us with your feedback, it has been noted.

Rated 1 out of 5 stars

Returns process is expensive and…

Returns process is expensive and difficult

20 February 2026
KILLSTAR logo

Reply from KILLSTAR

Hey Nicole, within our return FAQ we provide the return shipping address and advise that as return shipping is payable by the customer that you can use the carrier of your choice to make your return. I am sorry to hear that you have found this to be difficult but do really thank you for taking the time to provide this feedback.

Rated 5 out of 5 stars

Killstar have the most amazing clothes

Killstar have the most amazing clothes. I alway get comments from strangers that live my outfits.
There has been one occasion with a faulty pair of boots which were replaced immediately. Very good customer service and items.

18 February 2026
Rated 5 out of 5 stars

Hexellent 🖤

Killstar have always been the best at what they do and they just keep on getting better and better, they are my absolute all time favourite lifestyle and clothing company, my little black heart is happy, very happy 🖤 if you like things that are a little on the dark side, Killstar is the place to go, I can't recommend them enough, every single thing I have bought from them , from clothing to homeware has been perfect, very very well made, and their clothing is so comfortable, pay them a visit, you want regret it

25 February 2026
Rated 5 out of 5 stars

I've been wearing killstar for 15 years…

I've been wearing killstar for 15 years and it's still one of my favourite brands. Huge range of different designs and collaborations. Postage is always super fast and returns are dealt with 1uickly when needed

11 June 2025
Rated 5 out of 5 stars

Beautiful shoes!

Order came quick and well packaged.Moonchild are beautiful shoes, giving me 90s vibes and go so well with sheer barely black tights for work ...love them !!

18 February 2026
Rated 4 out of 5 stars

Clothes are unique and beautiful

Clothes are unique and beautiful !

The prices are quite expensive for the quality of some of the items.
I have had some wonderful things from here and some disasterous ones too.
I also would like to know why all of the tops are always so short My belly is always out ! 😂

14 January 2026

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