Kilkenny Shop Reviews 

386
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that items arrive carefully packaged and in perfect condition. Consumers truly love how wonderfully easy it is to find what they are looking for online, mentioning exceptionally fast shipping and very reliable service. Though some customers experienced unexpected delivery delays, others pointed out noticeable issues regarding communication and customer support when trying to resolve order problems. Some reviewers were clearly not happy with the persistent lack of tracking updates, additional custom charges, and slow email responses from the service team.

What people talk about most

Product

Customers had positive experiences with product, noting that items are of excellent quality and beautifully... See more

Delivery service

People report ambiguous experiences with delivery_service, as opinions are sharply divided. Many consumers... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. Many... See more

Quality

Users describe satisfaction with product quality, noting that items arrive in perfect condition and look... See more

Customer service

Customers consistently note negative experiences with customer service, pointing out extreme poor quality and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great website. I was looking for a gift and there were so many options. Marked down a star because I wasn’t offered a gift wrapping option and couldn’t find any way to select it, which is a massive... See more

Rated 5 out of 5 stars

I was a little hesitant when ordering. I was worried about the delivery which turned out great. I had purchased the sweater in a different color when I was in Ireland the end of August. I like it so... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience shopping with Kilkenny Shop (Ireland). In am in New York, and the items I ordered — including beautiful Orla Kiely pieces — were carefully packed and w... See more


Company details

  1. Business Services

Information provided by various external sources

Kilkenny Shop has been at the forefront of promoting the finest Irish craft and design for over 50 years and is home to Ireland’s largest collection of Irish designers. From fashion, knitwear and accessories, to handmade jewellery, dazzling crystal, ar...


Contact info

4.0

Great

TrustScore 4 out of 5

386 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(386)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with my purchase

I ordered a bag and received it the next morning. It looked exactly like it did in the photos. I was pleasantly surprised, as I didn’t fully trust the company at first given how many scams are out there, but I decided to take the risk—and I’m glad I did.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Bellek pottery

The items that were shipped, Bellek pottery, to NewYork arrived securely packaged. The items are extremely fragile, but they are in perfect condition!!!!! Thank you for taking the time to package each item so well.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I love this shop so much!

I love this shop so much! I found them while in Dublin a few years ago and knew from that experience how friendly and helpful they are. Therefore, it was an easy choice to order the Orla Kiely bags I love so much from them! They always pack with care and ship very quickly. The bag itself is beautiful with all the details I expect from Orla.

24 February 2026
Unprompted review
Rated 4 out of 5 stars

Great website lacking wrapping option

Great website. I was looking for a gift and there were so many options.
Marked down a star because I wasn’t offered a gift wrapping option and couldn’t find any way to select it, which is a massive downfall when in store the wrapping is always special. This would urge me to shop in store rather than on the website.

5 February 2026
Unprompted review
Rated 3 out of 5 stars

Inflexible…

Mistakenly ordered wrong number of item and could not update order.. so paid two delivery charges when combined would have been free. Orders placed within minutes if each other and combining was not entertained by customer care rep. Very Very disappointing!

17 January 2026
Unprompted review

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