Customer service is excellent. Product is working - I can no longer see a wide part and the hair at my crown is also less thin and easily seen through. It has taken longer than the marketing materials... See more
Company replied
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Review summary
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Reviews shaping this summary
I started using the shampoo and conditioner 8 weeks ago. It's incredible! I have thick hair, but it was shedding constantly and I was picking many hairs off my clothes every 10 minutes. By week 4 th... See more
Company replied
Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
Company was very responsive to my concerns. I was allergic to an ingredient in the prevention serum and asked them whether I could return it. They very kindly said I could keep it and gift it friends... See more
Company replied
Company details
- Hair Product Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Store
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.1
Great
545 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Just started the treatment and…
Just started the treatment and prevention . Easy to apply. Everyone courteous and quick to get answers.
22 May 2026
Reply from KilgourMD
Thank you for sharing your experience! We’re so glad to hear the treatment and prevention products have been easy to apply and that our team has been able to provide quick, courteous support. We truly appreciate your trust in us and look forward to being part of your hair wellness journey!
Reliable customer service
While I didn’t like the product, customer service was very helpful.
21 May 2026
Unprompted review
Reply from KilgourMD
Thank you for your honest feedback. While we’re sorry to hear the product wasn’t the right fit for you, we’re very glad our customer service team was able to help and provide a positive experience. We truly appreciate you giving us a try and taking the time to share your thoughts!
Camia was very patient, kind and caring.
Camia replied to my emails not once but TWICE!! She made sure I felt comfortable and understood the directions and the application process. So this review is for the customer service experience. I have been applying the drops to my scalp for about 1 month. I have not noticed much growth (maybe a FEW baby hairs popping up just this week but I am not the best at applying every night. I did purchase a 3 month supply so I will try to be more diligent in these next two months. I will update my review if there’s improvement.
19 May 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing your experience! We’re thrilled to hear that Camia was able to provide such thoughtful and attentive support throughout your onboarding process. Making sure our customers feel comfortable and confident with application and directions is incredibly important to us.
We also appreciate your honest update on your progress so far. Consistency can definitely make a difference, and we’re glad to hear you’re noticing a few baby hairs already. We’re excited for you to continue your journey over the next couple of months, and we truly appreciate your commitment and willingness to share future updates. We’ll be cheering you on along the way!
Reply from KilgourMD
Thank you for your kind words! We’re so happy to hear you had an excellent experience with our customer service team. We truly appreciate your support and are always here if you need anything along the way!
Reply from KilgourMD
Thank you for your feedback! We’re so glad to hear our team was able to provide prompt customer service and quickly replace your product. We truly appreciate your support and are always here to help if you need anything else!
Outstanding customer service
Outstanding customer service! Quick to help and proactive in options.
20 May 2026
Reply from KilgourMD
Thank you for your kind words! We’re thrilled to hear you had an outstanding experience with our customer service team. Providing quick support and proactive solutions is always our goal, and we truly appreciate you taking the time to share your feedback!
Only used twice but seems to be a great…
Only used twice but seems to be a great product. Could have a faster shipping delivery.
12 May 2026
Reply from KilgourMD
Thank you for sharing your early experience! We’re glad to hear the product is making a positive first impression so far. We also appreciate your feedback regarding shipping speed — we’re always looking for ways to improve our delivery experience. Thank you again for giving us a try!
I have been using Kilgour for about 6…
I have been using Kilgour for about 6 weeks. I haven’t seen much difference yet but I remain hopeful
12 May 2026
Reply from KilgourMD
Thank you for sharing your experience so far! At around 6 weeks, many customers are still in the early stages of their journey, so we’re glad to hear you’re remaining hopeful. We truly appreciate your patience and consistency, and we’ll be cheering you on as you continue using the product. Thank you again for giving Kilgour a try!
I can't cancel my subscription
I can't cancel my subscription. I had to go through multiple emails to find where I could cancel my subscription. Once I found it and selected cancel, it only allowed me to choose if I wanted to skip it for 45 days or for 90 days. There is no option to cancel. I'm sure they want you to contact them so they can try to talk you out of it. I don't have time for that.
18 May 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. We’re very sorry to hear the cancellation process left you feeling frustrated and inconvenienced. We understand how important it is for subscription management to be clear, simple, and respectful of our customers’ time.
Your feedback regarding the difficulty locating the cancellation option and only being presented with skip choices is valuable, and we’ll be sure to share it with our team for review. We never want anyone to feel trapped in a subscription or pressured into continuing service.
We appreciate you taking the time to explain your experience, and we’re sorry we fell short of your expectations.
Customer service
I had a concern with a charge, and customer service quickly and professionally managed it.
9 May 2026
Reply from KilgourMD
Thank you for your feedback! We’re so glad to hear our customer service team was able to quickly and professionally resolve your concern. Providing responsive and supportive care is very important to us, and we truly appreciate you taking the time to share your experience!
It was easy to adjust my purchase
It was easy to adjust my purchase
The staff was very helpful and handled the situation well
Def will recommend your product and company to my clients
Thank you
Diane Shepherd
1 May 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind words, Diane! We’re thrilled to hear that adjusting your purchase was easy and that our team was able to assist you in a helpful and professional way. Your recommendation means so much to us, and we truly appreciate your trust and support. Thank you again for choosing our company!
The customer service team is very responsive
The customer service team is very responsive and I appreciate that! They answered my question and gave me a plan.
1 May 2026
Unprompted review
Reply from KilgourMD
Thank you for your kind feedback! We’re so glad to hear our customer service team was responsive, answered your questions, and helped provide a clear plan moving forward. We truly appreciate your support and are always here to help along the way!
Delivery was very quick
Delivery was very quick. Very fast and courteous getting back with me when I emailed a problem. My problem was handled with great satisfaction.
Their product was good but I could not use it due to fragrance.
7 May 2026
Reply from KilgourMD
Thank you for sharing your experience! We’re so glad to hear your delivery arrived quickly and that our team was able to respond promptly and courteously when you reached out for support. While we’re sorry the fragrance made the product unusable for you, we truly appreciate you giving it a try and are happy we could resolve your concern to your satisfaction. Your feedback is valuable and appreciated!
Prompt response to question
Prompt response to question. Issue resolved quickly via email communication.
14 May 2026
Reply from KilgourMD
Thank you for your feedback! We’re happy to hear your question was answered promptly and that your issue was resolved quickly through email communication. Providing responsive and efficient support is very important to us, and we truly appreciate you taking the time to share your experience!
I have been using the Kilgour products…
I have been using the Kilgour products for several months. The hair shedding has stopped. Any questions or concerns I may have had were answered directly by a representative within a few hours of my sending an email. Kilgour is a wonderful product with amazing customer service.
6 May 2026
Reply from KilgourMD
Thank you so much for your wonderful feedback! We’re thrilled to hear that your hair shedding has stopped after several months of use — that’s a very encouraging sign of progress and exactly what we hope for with consistent use.
We’re also glad our customer service team has been able to respond quickly and directly whenever questions or concerns came up. Providing both effective products and attentive support is incredibly important to us.
Thank you for being part of the KilgourMD community and for your kind words. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Very Helpful
HAd simple questions regarding use of this product with other hair products. They were very helpful, quick to respond and I feel very comfortable i ability to contact them
13 May 2026
Reply from KilgourMD
Thank you so much for your kind feedback! We’re glad our team was able to answer your questions quickly and helpfully regarding use with other hair products.
It’s very important to us that you feel comfortable reaching out anytime you need guidance or support, so we truly appreciate you sharing your experience.
If you ever have more questions, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Great product (It is growing my hair!!)
Great serum product (It is growing my lost hair!!)
Just got the shampoo and conditioner. They seem gentle and do a good job conditioning. Good customer service too with rapid reponse to questions.
5 May 2026
Reply from KilgourMD
Thank you so much for sharing your experience — we’re thrilled to hear the serum is helping regrow your hair! That’s exactly the kind of progress we hope for, and we know how exciting it is to see those results.
We’re also glad you’re enjoying the shampoo and conditioner and finding them gentle and conditioning. It’s wonderful to hear our customer service team has been responsive and helpful as well.
Thank you for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Great product; easy cxl process if/when needed
Initially this product worked great! I had lost hair due to hormones but also because of Covid. Helped very much with regrowth and used it for over a year. I prefer to wash my hair only 2x/week and daily use started making my hair feel greasy thus I recently cxl'd yet have not figured out what I will do next. KilgourMD did make it very easy to cancel including sending me a personalized message to assist in the process without pressuring me to continue the subscription which I greatly appreciated!!
12 May 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing your experience so openly. We’re thrilled to hear the product helped with regrowth related to both hormonal changes and post-COVID hair loss — and especially that you saw enough benefit to continue using it for over a year.
We also completely understand your concern about balancing treatment with a hair-washing routine that works for you. Everyone’s hair type and preferences are different, and we appreciate your honest feedback about the greasy feeling with daily use.
Most of all, we’re glad our team made the cancellation process easy, supportive, and pressure-free. That’s exactly the experience we want our customers to have, regardless of whether they continue the subscription.
Thank you again for your thoughtful review and for being part of the KilgourMD community. If you ever decide to revisit the products or have questions in the future, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
They were kind and researched my…
They were kind and researched my problem but were unable to figure out what happened to my purchase. I was compensated for their hiccup on their side. Much appreciated!
11 May 2026
Reply from KilgourMD
Thank you so much for your understanding and kind feedback. We’re sorry there was an issue with your purchase, but we’re glad our team took the time to investigate it thoroughly and make things right for you.
We truly appreciate your patience and are grateful for the opportunity to resolve the situation. If you ever need anything in the future, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I had post menopausal hair loss
I had post menopausal hair loss. Used the serums for months as well as shampoo and conditioner. Had no new hair growth.
12 May 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. We’re truly sorry to hear that after several months of consistent use of the serums, shampoo, and conditioner, you did not see the new hair growth you were hoping for. We understand how discouraging that can be, especially when dealing with post-menopausal hair changes.
Hair loss related to hormonal changes can be particularly complex, and while many people experience improvement, results can vary significantly from person to person. We genuinely appreciate that you gave the products a consistent and fair trial.
If you ever have questions or would like to discuss your experience further, our team is always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
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