Seemed to be out of stock on my first choices. That’s okay, as I can order a different flavor. The great part is that you can switch flavors without having to slowly incorporate the different flavor.... See more
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Review summary
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My last order arrived on time & was in good shape. As always my Pack was excited when I brought the box in & began opening it up. Everything that I ordered & one freebie was in the box, as I expecte... See more
Company replied
This company rocks! The service is awesome and amazing! The shipping very fast! Keep up the awesome job!Customer service should be everyone first priority in this day and time! I love getting 45% off... See more
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Customer service was great when I had issues getting something added at checkout with an offer to add a product. They made it right. Order was received in a timely matter.
Company details
About Kika Usa
Written by the company
KIKA USA– Trusted Pet Care, Backed by 40 Years of Expertise
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
Our signature brands include:
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
Contact info
KIKA USA, LLC, 20801 Biscayne Blvd Suite 403 Office 415 Aventura, FL 33180, 33180, Miami, United States
- 1-929-810-3980
- support@kika-usa.com
- kika-usa.com
4.4
Excellent
499 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve been feeding this dog food to my…French bulldog and Pomeranians
I’ve been feeding this dog food to my pups, and they absolutely love it! The ingredients are great, the quality is consistent, and even my picky eaters finish every meal. I’ve noticed healthier coats, more energy, and overall happier dogs. Highly recommend this food to anyone who wants something both nutritious and delicious for their pets! Package is also great and delivery is fast.
28 November 2025
Reply from Kika Usa
Natalya,
Thank you for your wonderful feedback! We’re thrilled to hear your pups love the food and that you’ve noticed improvements in their coats, energy, and overall happiness. It’s great to know the ingredients, quality, and fast delivery are meeting your expectations.
We truly appreciate your recommendation and continued support!
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Stacey,
Thank you for your feedback! We’re glad to hear you’re happy with our service and prices.
We truly appreciate your support and look forward to continuing to provide quality products for your pets.
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Barbara,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our support, company, and products.
We truly appreciate you being part of the Superior Care family!
Warmly,
Superiorcare.pet team
I was disappointed with the dryer
I was disappointed with the dryer - sent it back but now can’t seem to get my refund - or a response from customer service. Customer service replies are very delayed.
14 November 2025
Reply from Kika Usa
Julia,
We’re very sorry for the inconvenience. Since our return label wasn’t used, we don’t have tracking information for the package. We’ve already reached out to provide you with tracking details, and as soon as we receive your return, we will promptly issue your refund.
Please note that our customer service team operates Monday–Friday, 9 AM–5 PM CDT, and replies are provided during these hours. We appreciate your patience and understanding.
We apologize for any delays and appreciate your patience.
Warmly,
Superiorcare.pet team
I like that is tiny dog food
I like that is tiny dog food
My Maltese dogs still have tear stain, but it’s very little
12 November 2025
Reply from Kika Usa
Thank you for your feedback! We’re glad to hear your Maltese dogs enjoy the tiny kibble.
It’s great to know the tear stains have already improved, even if just a little - sometimes it takes a bit of time to see full results.
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Sondra,
Thank you for your feedback! We’re glad to hear your order arrived quickly, and we hope you and your pets enjoy using the products.
Warmly,
Superiorcare.pet team
Lack of response from customer service.
I am happy with the products I have received so far. However I have had a lack of response regarding my questions about out if stock items. It’s a commitment to change food and will be a problem if customer service is poor.
3 November 2025
Reply from Kika Usa
Lisa,
We’re very glad to hear you’re happy with the products you’ve received so far, and we truly appreciate your support. We’re also sorry for the frustration caused by the lack of replies — we actually responded to your messages multiple times, but unfortunately your email provider rejected them with the error: “Your message was rejected by the recipient email server.”
Because of this, our replies could not be delivered to you.
We completely understand that consistent communication is important, especially when committing to a new food. If you could please provide an alternative email address or contact us through our live chat, we’ll make sure you get all the information you need right away.
Thank you again for your patience — we’re here to help anytime.
Warmly,
Superiorcare.pet team
was cheaper then the dog show
was cheaper then the dog show, already knows works well
12 November 2025
Reply from Kika Usa
Carla,
Thank you so much for your review! We're glad to hear you were able to get it at a better price than at the dog show, and we're happy the products are already working well for you.
We truly appreciate your trust and support!
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Susan,
Thank you so much for sharing this! We’re really glad to hear your dogs love the dental chews - that’s exactly what we like to hear.
Enjoy, and we’re here anytime you need us!
Warmly,
Superiorcare.pet team
I love your products
I love your products, however delivery needs to be improved. I ordered on November 8 and I am still waiting on my order. It shows as being shipped on November 14 but it is still in transit.
10 November 2025
Reply from Kika Usa
Teresa,
Thank you for your feedback - we truly appreciate your kind words about our products, and we’re very sorry for the delay with your delivery.
Our standard delivery time is 3–5 business days, and we understand how frustrating it is when an order takes longer than expected. Your package shipped on November 14, and although it’s still in transit, we’re closely monitoring it to ensure it gets to you as soon as possible.
We’re continually working on improving our delivery times and overall shipping experience. Thank you for your patience, and please feel free to reach out if you need any updates or assistance.
Warmly,
Superiorcare.pet team
Very fast delivery!
5 November 2025
Reply from Kika Usa
Chris,
Thank you for your review! We’re really glad to hear that your order arrived so quickly. We appreciate you choosing us and are always here if you need anything!
Warmly,
Superiorcare.pet team
Amazing brushes and my Bichon loves her…
Amazing brushes and my Bichon loves her bowl and so do I, less mess around her face! Yahoo 👍👍👍!! But I want to thank you Janiya for coming up with some amazing designs! God bless!
29 October 2025
Reply from Kika Usa
Kristine,
Thank you so much for your wonderful review! We're thrilled to hear that you’re loving the brushes and that your Bichon is enjoying her bowl - it’s always a win when mealtime gets a little less messy!
God bless, and thank you for being part of our Superior Care family!
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Linda,
Thank you for sharing your experience! We’re so glad to hear your order arrived quickly and that your dogs are loving the food.
It’s always great to know our products are a hit with the pups!
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Becky,
Thank you for your feedback. We’re sorry to hear the delivery felt slow. Our standard delivery time is 3–5 days, but we completely understand how important quick shipping is.
We’re continuously working to improve our processing and delivery times so your orders arrive as quickly and smoothly as possible.
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Tana,
Thank you so much for choosing us! We’re happy to hear your first experience has been a positive one. We look forward to serving you and your pet again soon.
Warmly,
Superiorcare.pet team
Exceptional Service
Hello, thank you, and I appreciate your exceptional service. Although my pet didn't take to the product, I'm grateful for your understanding and support when I decided to cancel my subscription.
27 October 2025
Reply from Kika Usa
Jacqueline,
Thank you so much for your kind words. We truly appreciate your understanding and are sorry the product wasn’t the right fit for your pet.
We’re glad our team could assist you with the cancellation smoothly, and we hope to have the chance to serve you again in the future with something your pet will love!
Warmly,
Superiorcare.pet team
I have two dogs one Westie and…
I have two dogs one Westie and Schnauzer. Whenever I bought the westie food especially from a well-known brand. He was always sick. So I tried Superior Brand. Since he started eating it. Not only is he sick
3 November 2025
Reply from Kika Usa
Silvia,
Thank you for sharing your experience with us. We’re so glad to hear that your Westie is doing better since switching to Superior Care food. It’s wonderful that both of your dogs are enjoying the food and thriving on it.
We truly appreciate your trust in our brand and are happy to be part of their healthy routine!
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Lorraine,
Thank you for your feedback! We’re glad you enjoyed the 40% offer and that both brushes are working great for you.
We truly appreciate your support and are happy to know our products are meeting your expectations.
Warmly,
Superiorcare.pet team
I have been a long time loyal customer…
I have been a long time loyal customer and this company never disappoints… excellent customer service, product selection and knowledge.
10 October 2025
Reply from Kika Usa
Olga,
Thank you for your wonderful feedback and longtime loyalty!
We truly appreciate your continued trust and are so glad to hear you’ve had great experiences with our customer service, products, and team knowledge.
Warmly,
Superiorcare.pet team
Great food at a decent price and…
Great food at a decent price and delivered in a timely manner. Love it!
23 October 2025
Reply from Kika Usa
Debbie,
Thank you for your feedback! We’re so glad to hear you’re happy with the food, pricing, and timely delivery.
We truly appreciate your support!
Warmly,
Superiorcare.pet team
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