Kiierr Hair Growth Reviews 

361
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the comfortable design and high quality of the laser caps, finding them very easy to incorporate into daily routines for hair growth. Consumers often mention that the customer support team is exceptionally helpful, responsive, and quick to resolve questions or hardware issues. Some reviewers were not happy with sizing issues, noting that the caps felt too small, uncomfortable, or did not match the advertised fit. Additionally, a few people experienced frustrations regarding delayed shipping updates or difficulties getting timely replies from customer service representatives when seeking assistance.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the device is comfortable,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the setup and purchase process... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction regarding the solid build... See more

Customer service

People report positive experiences with customer service, noting that support agents are fast, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve struggled with female pattern balding my entire life and, honestly, I had almost given up hope. I decided to invest in the Kiierr Laser Cap and have been using it alongside topical minoxidil. For... See more

Rated 5 out of 5 stars

I am a physician and have 2 caps at my office and my daughter also uses one- I discovered the new dual cap and ordered it. Due to my own address typo error it went missing. I have never had such exce... See more

Rated 5 out of 5 stars

Kiierre's customer service is outstanding , exceeds most companies I have ever dealt with. in addition their products are high quality, and dependable. I have a laser cap that has helped me treme... See more

Rated 5 out of 5 stars

I just received my Kiierr 272 laser cap and my experience with the company has been great so far. Ordering was easy, shipping was prompt, and the packaging felt premium and well thought out. The c... See more


Company details

Written by the company

Kiierr Laser Hair Growth Cap is the worlds finest hair growth product. Our FDA cleared laser caps are 100% safe and effective to regenerate hair follicles.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

361 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(361)

150 reviews in the last 12 months

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Rated 5 out of 5 stars

I was skeptical at first

I was skeptical at first, but after consistent daily use I’ve noticed my hair feels thicker and healthier, with subtle but clear improvements. Definitely glad I gave it a try.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Kiierr 272 laser cap review

Although the laser hat did not grow new hair it may have slowed my hair loss. I believe it will regrow hair with some forms of hair loss.
They have always been quick to provide support and even extended their guarantee window in the hopes later results would be achieved. In the end, they were willing to provide a full refund. They stand by their product.

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Support Team

Kiierr has been wonderfully responsive and supportive. I’m excited to start my hair growth journey with their cap and other treatments!

26 September 2025
Unprompted review
Rated 4 out of 5 stars

Give it a try

Product is easy to use. they offer rebates and a growth guarantee. Been using for 2 weeks, will update in about 6 months.

5 September 2025
Unprompted review
Rated 1 out of 5 stars

I ordered one it didn’t fit they said…

I ordered one it didn’t fit they said they would send me a larger one and they haven’t 4 weeks later the company is a scam and won’t refund my money or anyone’s money outside of narrow guidelines they can wiggle out of! Do not trust this company buy from another company

10 August 2025
Unprompted review
Rated 4 out of 5 stars

It’s pretty easy to use

It’s pretty easy to use, would have like to not have to walk around with a battery pack though

13 September 2025
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

We’re glad you find it easy to use! Thanks for the feedback on the battery pack. We’ll be sure to share this with our team as we continue improving our products.

Rated 5 out of 5 stars

Approve

Received promptly. Easy to read instructions. I had a bald spot from cryosurgery with 50/50% chance of regrowth as per Dr. I have been using cap for 4 months and have about 1.5” of hair on the once bald spot!.. seems to work as my hair has always grown very slowly.

15 May 2025
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

We’re so happy to hear about your progress and that the cap is helping with regrowth! Thank you for sharing your experience :)

Rated 2 out of 5 stars

Disappointing experience

I purchased a Kiierr Laser Cap in November, 2024 at the cost of $739. The battery died 10 months later. The company provided trouble shooting instructions and then, when the battery failed to restart, offered to send a new battery (under their warranty) for $24.95. Since the cap had not produced any discernible hair regrowth, I did not spend the additional money and DISCARDED THE CAP.
During usage I found the prescribed extended treatment time - 30 minutes - inconvenient. However, I was faithful in compliance so very disappointed at lack of results.

Note: re the seller's offer below - when I emailed to decline paying for a new battery the seller did not respond and dropped email contact. As already noted I thereupon discarded the cap. So at this time a new battery offer is moot.

I AM delighted to hear that other customers will benefit from the new design with much shorter treatment times.

1 September 2025
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

Thank you for sharing your experience, and I’m truly sorry for the disappointment you’ve had. We want you to feel taken care of, and I completely understand your frustration with both the results and the battery issue.

We’d be more than happy to waive the $24.95 shipping and handling fee and send you a new battery at no cost if you’d still like to use your cap.

In addition, we now have newer models that require only 6 minutes of daily use. Many of our customers find this much more convenient, and we’d be glad to help you upgrade at a reduced price if that feels like a better fit for your needs.

Customer satisfaction is very important to us, and I’d love the chance to make this right for you. Please let us know which option you’d prefer and we'll take care of it right away.

Rated 5 out of 5 stars

Great Long Term Customer Service

After several years of use my cap stopped working. Allsion from customer service helped me troubleshoot, suggested a replacement battery pack and because of some logistical/timing issue she was able to get me a free battery pack replacement which solved my problem. THANKS!

4 August 2025
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

We’re so glad Allison was able to get this resolved for you! Thank you for being such a loyal customer and for sharing your experience :)

Rated 5 out of 5 stars

Easy to use & good customer service

Thus far, I have had no problems with this device. It is comfortable to wear (although it’s good to know that the hat is not “flexible”; rather, it is has a hard shell that fits into the baseball cap cover). I have a sensitive scalp but have had no irritation. Customer service is very helpful (although I did have initial difficulty getting into contact with them, once I did, they were very attentive). Easy to register the device (don’t forget to upload your before photo)! Great money back guarantee in the case that you do not see results (no restocking fee if you document your progress with photos). All in all, a great experience thus far.

4 September 2025
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

Thank you for sharing such a thoughtful review! We’re happy to hear the cap has been comfortable and that our customer service team was able to help. Wishing you the best as you continue your hair growth journey!

Rated 5 out of 5 stars

Very easy order process

Very easy order process, communicated well about shipping times, and the instructions that came with the product were easy to follow. They also sent a personalized video of support, thanking me for my purchase and offering customer support if needed.

31 August 2025
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

We’re so glad the process was smooth for you and that you enjoyed the personalized support video! Thank you for sharing your experience!

Rated 5 out of 5 stars

I ordered and received my 272 cap last…

I ordered and received my 272 cap last week. Arrived within 4 days of order. I ordered this as an update to replace my
IGROW unit that had stopped working due to a failed connector the week before. This cap is so much more comfortable to wear, as I don’t have to balance it on my head (limited mobility) like the IGROW helmet. This cap has many more lights, and the coverage on my scalp is much larger, so I am hoping this will provide improved growth support to the rear crown portion of my scalp. It is also easier to wear during treatment since the cap cord plugs into a handheld battery pack, as opposed to connecting to an outlet. This sense of freedom is most appreciated. Looking forward to excellent results. Time will tell.

3 September 2025
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

We’re so glad to hear your 272 cap has been a comfortable upgrade and easier to use! Thank you for sharing your experience, and we look forward to hearing about your results!

Rated 3 out of 5 stars

The device took 20 days to arrive, mostly due to ‘processing time’

The device was eventually delivered but it took 20 days from the time it was ordered, which in my case meant that I won’t be able to use it for a couple of months because I am now abroad.

The three stars represents the slow/lacklustre delivery. I think the company needs to be more upfront about how long it takes to arrive. The headline “two day shipping” leads one to think it would arrive in a week or so, although if you drill down into the finer print it says there might be some delays because they are busy. I didn’t see that until after I had placed the order but either way 20 days is a relatively long time. The shipping itself appears to have only taken two days from when it was ‘processed’ but it took about 18 days after they received the payment to process it, which I find a bit odd.

I also think that Kiierr should require a signature on delivery because these days packages can easily get stolen.

Eventually when I actually have the device in my hand (when I am back from abroad) I intend to use the device and if it works I will increase the rating but the shipping experience wasn’t good. There was a customer service rep who was polite so I give them credit for that at least.

24 August 2025
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

We’re very sorry for the delay you experienced. This was due to a temporary slowdown in processing times, and we’ve since resolved the issue to prevent future delays. We truly appreciate your patience and are glad the device arrived safely. We look forward to hearing about your results once you begin using it :)

Rated 5 out of 5 stars

Woww

Wow, these diodes are bright! I received my cap within a week and the financing option with affirm made it an easy decision to prevent my hair from thinning more. I have been using the cap for about 2 weeks and my wife says its already working. I have photos from the day I began using it. Only time will tell from here.

22 August 2025
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

Thanks so much for sharing your experience, Mike! We’re glad to hear your cap arrived quickly and that the financing option made things easier. It’s wonderful that you’re already noticing changes and documenting your progress with photos. Keep up the consistency, and we’re excited for you to see even more improvements in the months ahead! :)

Rated 5 out of 5 stars

The cap arrived as promised.

The cap arrived as promised.
I purchased the cap on the 19 and it arrived by the 22nd. The instructions were easy to follow. The battery was charged to 75% and I was able to use the cap within a couple of hours. It fit and felt good. Fingers crossed for a positive result.

22 August 2025
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

We’re happy to hear your cap arrived so quickly and that getting started was smooth and simple. Wishing you the best as you continue your journey. We look forward to you seeing the results you’re hoping for!

Rated 5 out of 5 stars

Just used the cap for the first time

Just used the cap for the first time. Seems awesome. Hope to get good results.

21 August 2025
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

Thanks for sharing, Stuart! We’re glad your first experience with the cap went well :)

Rated 5 out of 5 stars

Slight delay on delivery…

There was a slight delay on delivery but Louder was very proactive in ensuring I was informed about status and status changes.

2 August 2025
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

Thank you for your patience and for sharing your experience. We’re glad to hear that even with the slight delay, our team kept you updated every step of the way. Clear communication is important to us, and we’re happy you felt taken care of :)

Rated 5 out of 5 stars

Recommend this red light gear for hair - easy to use and charge

Gear is easy to use and charging is a breeze. It can be used while doing other things as the battery is very portable and I love the mirror on the battery - very useful s. My order for the lowest level type was delayed and I was upgraded for only $75 to the next level hat/cap. I think I am seeing a little more hair growth already after 2-3 weeks.

10 August 2025
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

Thank you so much for sharing your experience! We’re glad to hear you’re enjoying how easy the cap is to use and that the portable battery and mirror have been helpful for you. We appreciate your patience with the order delay and are happy the upgrade worked out. It’s wonderful that you’re already noticing early signs of growth after just a few weeks :) We can’t wait to see your continued progress!

Rated 5 out of 5 stars

Easy online ordering

Easy online ordering. I am also happy with customer service. The registration asks for a photo of the persons hair, and based on the website language I thought that was for the warranty, rather than the 7 month hair guarantee. (I am very sensitive about my hair issues). Customer service reached out to me and addressed the misconception.

7 August 2025
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

Hello! I understand your concern and I’m sorry if this wasn’t made clear. The registration and photos are only required if you choose to participate in the 7-month growth guarantee. They are not needed for the 2-year product warranty. Your 2-year warranty is automatically valid starting from the date of delivery and does not require any registration.

If you ever need service for a defect or repair, your original purchase will be all that’s needed. No photos or proof of hair progress are required for that. I hope this clears things up, and I truly apologize for any confusion caused earlier.

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