Kier Living Limited Reviews 

I have just bought my first home at oakthrope in peterborough. From the start when I was looking around at different areas to purchase my first home I was mostly impressed with the greeting we received compared to others. Since then I have had brilliant customer service throughout my purchase. Especially in the difficult times during covid 19. Sincing having moved in to my home the support has continued. The house is lovley and just as I expected obviously there is a few faults which no doubt will be fixed in due time. Overall I am happy with my purchase and would recommend to friends and family.

Having had several new houses, I can honestly say that the Kier home is the cosiest one by far. As for snags it also had the fewest and, most of those are minor compared to previous houses. All in all we are extremely happy with our Kier home.

We moved into our new home in Aug 2020. We looked at a few new build site in the area but the castlecroft development stood out most in terms of value for money and layout.
We have settled in well and can honestly say we love our new home and would highly recommend the development to others.
We have been very satisfied with the sales and aftercare provided by both customer service and the on-site team who are always quick and happy to help with any queries. The site manager also regularly checks to see if we are happy or can be of service.

We moved into our property in October 2020 and found a few snags to start with whilst doing the initial walk around. we were told that we had 2 years for updating kier with any more snags that we found. we are now nearing on 4 months of living in our new home and can honestly say that the customer service is appalling. The drains are constantly blocked and there was an awful smell coming from the side of the house. Turns out our manhole cover at the side of the house has never been bolted down.. leading it to come off completely and spew drainage all over our patio at the side of the house. - We have a dog too who we had to keep away from this, from fear of her getting ill and even falling down it. we let Kier know mid december and even though it was classed as an emergency, nobody came out to fix the issue until January. Some contractors came out to look, and sorted the job out but advised us that kier needed to provide the bolts for the manhole cover. Now at the end of january and the drains are bad again.. my boyfriend called customer service only to be told to stop flushing baby wipes down the loo... 1. we dont use baby wipes in this house and 2. not very helpful either way is it? we had issues with our boiler, which is sorted now.. after 8 weeks and the same with the upstairs window which didn't shut properly and should have been classed as an emergency given that this is a fire exit.. still took weeks for someone to come and fix it. Overall, the customer service is not the best and after multiple emails and phone calls, eventually got through. Feels like we have spent a hell of a lot of money for this house and Kier do not have the decency to help now they have our money.

Excellent sales then Rubbish from the time I had paid my money. I would never recommend them to the point I am involving my solicitor.
So many promises made and now they are going back on their word.
Even my front door was trouble to the point I was told it couldn’t be fixed any more. I ended up changing my door for a decent one. It had a gap as well, lock was replaced so many times and at times I still couldn’t open my front door. Yet it had so much give when pushed. I was told they had tightened it as much as they could get it. They refuse to repair my canopy which has a hole in it. Totally rubbish.

Our overall experience with Kier Living has been a mixed bag, however the poor experiences were when the Urban Quarter site was managed by the South Wales team. Ever since the site has been taken over by the Exeter team and Simon Jacobs has been the sales manager, we have had a positive experience.

The communication from Simon was great, and we felt we knew what was going on with our house every step of the way. We were given several visits into the house as it was being built and also given a home demonstration (very handy for us as we’ve never been home owners before). In the home demonstration there were several snags picked up by Kier Living which were unfortunately still present when we moved in, however these are being worked through and nothing was serious!

On the day we moved in, we were made to feel so special. We had regular phone calls with Simon throughout the day, there was a how on our door, a hamper inside and a box of all documentation. These little things made a really impact on us after a very stressful few days (due to Help to Buy, not Kier).

We are very happy with the quality of the house, everything has been completed to a high standard. Thank you Simon and team for making our dream happen.

We looked at lots of developments nearby and this one stood out the most to us. Everything has gone so smoothly and we can honestly say we’re over the moon with our new home. Everyone, including sales and site have been superb. Very happy and very little snags to report. Thank you

Bought a new house worth a pretty penny and expected a few snags but nothing major upon completion. Kier being total bullies pushed us and reassured us the house would be completed to a high standard by the completion date set by them which was only a week after we saw the house which was only just a shell...I was wrong to trust them. VERY WRONG.

There are dozens and dozens of snags all over the house. Very poor finishing and also damaged paint, walls, door frames. holes in walls, holes in the exterior shell of the house the list goes one. I made a list of all the snags we found and it was around 50 pages long! This is how bad the house is!

Please avoid this company at all costs or if you're in the process of buying then do not succumb to their pressure to complete quickly so they can meet their quarterly revenue figures. Try a different, more reputable New Home provider.

I don’t think there is a single household on the development I live on in West Yorkshire that hasn’t had multiple issues with their property. One home had to be partially rebuilt! Lots of leaks, problems with drainage and a culvert running through the centre of the development flooding properties nearby as it was left unfinished for months and overwhelmed with the water having nowhere to run during bad weather. The roads are a disgrace with potholes causing residents a fortune in damaged tyres, even the companies quoting to repair the roads say they are some of the worst they have seen and everything will need to be taken up and replaced. Residents had contractors and Kier vehicles parking on their driveways whenever they felt like it and my neighbours and I were constantly blocked in by work vehicles making us late for appointments etc. Some people have had a better experience with customer services than others, but most of the time Kier haven’t been interested. Thoroughly disappointed with the build quality as the property I purchased is a lovely design with surprisingly decent sized rooms for new builds. Reading through the reviews it would appear it depends which site you purchase from as to the quality and customer service you receive and my neighbours and I have clearly been unlucky with our development.

***UPDATE***

It is now April 2021 and Kier Customer Services have not been in touch which says it all!

We moved onto Alston Grange Longridge just before Christmas, after a difficult year trying to sell our old home during lockdown. Fell in love with this gorgeous site based in the Ribble Valley and we were lucky enough to reserve the plot we all loved as a family. Trish the sales manager has been amazing throughout, constant contact and quick response to queries, along with Denise they have been a pleasure to deal with. Since moving in emails and snags have been responded to quickly by the aftercare team. Kieran, our site manager, has called to our home and is friendly, helpful and always willing to help. Thank you Kier for a wonderful site and our new family home.

We met Jack at the Daltons Way site in November. We fell in love with the house and he made the whole process so easy. We met his work counterpart Michelle a few weeks later and fell in love with her too.

Our house is gorgeous and the whole team on site made our moving day a dream.

100% recommend them to anyone. Especially Jack. Thanks for everything!

Elms Croft, Long Melford
We moved onto the above development 6 weeks ago and we are delighted with our new home.
We cannot thank Rebecca, the sales lady, enough for helping us to get our lovely house. She was so helpful and efficient, she rang us every week, without fail, telling us the progress on the sale.
As with all new builds we have had a few snags, most of which have been sorted out, Dave the site manager is very helpful. A couple are still outstanding but hopefully they will do these before they leave the site.
This is our third new build and definitely the best and, going on our experience so far, we would certainly recommend Kier to anyone looking to purchase a new house.

Outstanding service from start to finish. Kier Living made it so easy for us in what was a difficult year due to Covid. Could not rate them highly enough.

The Park at Fenstanton have an amazing sales team, their service was great and through them being proactive this meant we secured our plot. This is a lovely development site and is not overcrowded like other development sites around. Zena supported us through our reservation to moving in and this was quick. We are so happy we went with their recommended mortgage advisor and solicitors. We thank Zena and the assistant site manager Luke for all their support to date. The main thing Kier need to work on is the quality of how the houses are finished and making sure more in depth checks are made to the work carried out, this meaning there being more staff. We have ongoing snagging issues.

Having recently moved in to my new home on the Castle Croft development at Startforth, Barnard Castle, I can’t recommend Kier Living highly enough . From the professionalism of the sales office and the site management to the superb build quality , they have provided a 5 Star service throughout .

We moved into our new home about 6months ago, could not fault anyone at kier they did everything they could to get us into our home as soon as possible and the property was finished to an excellent standard..

Any snags weren’t an issue, they put them all right.

Would highly recommend kier and everyone that dealt with us at meadow Croft!

Plot 125 😊

Very friendly and helpful staff a great process overall with buying a new property as first time buyers

We were very happy with the service we received from reserving the plot to purchase and completing on the sale. The house was spotless and we received a lovely hamper and bottle of champagne on the day we picked up our keys. We have raised a few issues since we moved in 5 weeks however and they are yet to rectify these so would say this is the only negative aspect of our whole experience. I would still recommend Kier to other people however.

We found the house spotlessly clean, and we'll kitted out with quality light fittings and blinds. Wider internal doors have been great for moving in. Kier workers have been friendly and helpful, they put a lot of effort into keeping the mud and other inevitable downsides of a building site to a minimum. It is a lovely new home that we are delighted with, in a stunning location. Our thanks to everyone who has designed and built it.

After finally completing on a home we are very happy with the workers still on-site, they are polite, happy to help in any way they can and the site Manager is excellent at his job, sadly the sales dept. Onsite leaves something to be desired, rude uncooperative and obnoxious that aside the home has very few snags and we as a family have settled in very well..