Horrific service and customer service. Fake followers, and not adhering to their terms and conditions. DO NOT USE THIS COMPANY Gaslighting responses - every single time filled with lies and lack... See more
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Review summary
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Reviews shaping this summary
Thinking about using Kicksta? Don't. Their "growth pod network" is just a bunch of low-effort Instagram accounts that are so obviously fake/bots that Instagram automatically removes 95% of them minute... See more
Company replied
Got the app because I wanted to grow my Instagram just like everybody else. two days later I didn’t see any improvement or cared about it anymore so i tried canceling my 7 day free subscription but... See more
Company replied
Free trial I tried their free trial just to find out they promote their website with with services they don't even offer. I tried out a free trial and they are refusing to cancel it and keep telling... See more
Company replied
Company details
Written by the company
With over 8 years in service, Kicksta is the global leader in growing genuine Instagram audiences without spam, bots, or fake accounts.
Contact info
United States
- support@kicksta.co
- kicksta.co
2.0
Poor
625 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve been working with TrustPilot for…
I’ve been working with Kicksta for only 3 months so far and I’ve seen quality growth on my social media page. I need help as I’m busy and they provided excellent and professional support. I am gaining real followers who engage with my content. I’m stoked!
31 October 2024
Unprompted review
Breach of Instagram terms and conditions
Even after being assured that they follow the terms and conditions of Instagram, my Instagram account got suspended due to a breach in the terms and conditions. So I was left being unable to use the service even after paying for the whole month with no pro-rated refund.
21 October 2024
Unprompted review
Reply from Kicksta
Dear Allan Lalla,
Thank you for sharing your experience with Kicksta!
We’ve double-checked your account, and it looks like Instagram temporarily placed a follow restriction due to a higher volume of interactions performed on your behalf. Rest assured, your account was never in any real danger, and the restriction should have already been lifted.
We sincerely apologize for the inconvenience and would like to offer you a completely free month to make up for the lost time. You’re welcome to reinstate your account and continue using our services.
Moving forward, we’ll reduce the number of daily interactions to ensure this doesn’t happen again.
Best,
Kicksta Team
My IG got disabled after having used…
My IG got disabled after having used Kicksta for a few months. Wouldn’t recommend
16 October 2024
Unprompted review
Reply from Kicksta
Hey Susan!
Thank you for sharing your experience with Kicksta!
Could you please provide the requested information so we can take a closer look at your account? Kicksta's service doesn’t lead to bans, so we’d appreciate any additional details to help us investigate this matter further.
Best regards,
Kicksta Team
7-day free trial is not free.
Their 7- day free trial is not free as it is charged immediately. I wrote to them to ask why, and they informed me that it’s not possible to benefit from the trial on annual plans, even though the website clearly shows otherwise. Their responses are extremely long, despite promising tailored customer service. Additionally, they require you to connect your Instagram account for proper functionality. They ll use fake screenshot to show you're wrong. Maybe they'll use the excuse that my address is not in their database like they said to other comments. Avoid at all costs.
I paid with PayPal to protect this paiement and i’m waiting for their resolution.
18 October 2024
Reply from Kicksta
Hey Nico!
Thank you for sharing your feedback with us!
Unfortunately, our yearly plans don’t come with free trials. These plans are usually purchased by users who have already tested our service through monthly plans or are in fact satisfied with the results after the trial period. Offering a free trial on yearly plans would not be feasible due to the long-term nature of the commitment and the discounted rate already provided.
To make Kicksta work and help you grow your followers using the follow-unfollow method, we do need access to your account so our system can perform those actions on your behalf.
If you need any assistance with setting up your account, don’t hesitate to reach out to our customer support team, and we’ll be happy to get things going!
Best regards,
Kicksta Team
I decided to end my subscription due to…
I decided to end my subscription due to unforeseen circumstances and they helped me cancel it without any problems. The team was very professional and friendly they completed my request faster than I expected.
16 October 2024
Unprompted review
Great experience so far
Great experience so far. I didn't like the bursts of followers, but there was an easy way to shut this off. The targeted following is great
10 October 2024
Unprompted review
False Claims to be a “real follower” app but…
Claims to be a “real follower” app but it only gave me fake accounts as followers. Absolutely do not recommend.
20 September 2024
Unprompted review
Reply from Kicksta
Dear A. Ross,
Thank you so much for sharing your experience with Kicksta!
We’ve searched our database using the email address you provided, but we were unable to find any account details matching arrostami@gmail.com.
Please reach out to our live chat support team, and we’ll be happy to assist you further and ensure your account is back on track.
Best,
Kicksta Team
Kicksta has been managing my account…
Kicksta has been managing my account for several months and their customer support and being on the ball with my Instagram account has been so awesome I've gained so much growth over the last few months even traveling around the world and I can always trust them to dive into any problems that occur or come up and you don't always get customer service through Meta for anything needed through the algorithm, they are always on the ball to keep me well informed and up to date. Thanks, Kicksta
18 September 2024
Unprompted review
I have been working with Kicksta for 6…
I have been working with Kicksta for 6 months now and so far it has been a great experience. The customer support is great, the respond very quickly and are always happy to help, educate and change this to accommodate yours and the accounts needs. Our growth has been great for the first few months, but we noticed the engagement hasn't been great, so we switches our targeting. It's a lot slower now, but we are now getting an engaged audience. This has to do with out content which needs to improve.
13 September 2024
Unprompted review
Surprisingly Impressed With A service
I was searching for a long time a worthy platform that will help to grow my audience. At first, I tried to work with them on one of my business accounts related to luxury fashion. I'll be honest, the following and follow back ratio was pretty low. However, I wanted to test the same method on my other account related to music. (Kicksta also gives a free trial, which is great because you can see if the speed of growth satisfies you). It immediately worked well, because people were more related to my content about music than fashion. It is my third month with them, and it's doing great. In a day I get on average 40-60 new followers. It's good because they are all real and high quality engaging accounts. Will stay with them until I'll reach a specific number. If you are considering their service, make sure you are being realistic, your content also has to be interesting for other people to follow you back, if you want high quality audience. If you care just about the number of followers, then go and buy bots elsewhere which a chance of ruining your account with IG shadowing you. Customer Service is superb, response also quite fast.
So far so good for me.
14 September 2024
Unprompted review
great value
After having tried different services I can confirm that Kicksta is a good option. Their targeting system is great and followers are real and engaged. Also the customer service is very responsive and understanding which is an important aspect. I’d recommend it especially if you are in a niche market.
12 September 2024
Unprompted review
Scammers, they changed their name
years ago they used another domain, every now and then they change but it's still them... the followers they bring you are fake, profiles with a few dozen photos, all randomly uploaded on the same day, with 5-10 followers and who follow thousands of people. .
after I complained to support, they made the followers worse having understood that I would not pay for the subscription, and I even received empty profiles, without photos..
18 August 2024
Unprompted review
free plan is a scam
free plan is a scam. it took all time for setup and when the free plan ended, there was no way to test it. When i asked to reset the free plan or extend some days as there was no way to test it, they denied. This shows the platform is scam.
4 July 2024
Unprompted review
Reply from Kicksta
Dear OpulMart,
Thank you for taking the time to share your feedback with us.
We strive to provide our customers with a comprehensive experience during their trial period, and it is our standard practice to ensure that you can fully test our services before committing to a paid subscription. We apologize if this was not your experience.
To better assist you, please respond to our information request so that we can investigate this matter further. We would like to extend your trial period to allow you the opportunity to properly evaluate our services. Unfortunately, we were unable to locate any data under the name "OpulMart" in our database, which is why we need your assistance in resolving this issue.
Best,
Kicksta Team
SCAM don't waste time and money
After a long period of using Kicksta, I have finally decided not to continue with the platform. Unfortunately, it just doesn't work as promised.
I experienced zero activity and noticed an influx of fake followers. Worse still, Instagram alerted me that bots were being used on my profile, which completely undermined the integrity of my account.
Kicksta has effectively destroyed my profile. I cannot recommend this service to anyone looking for genuine growth on Instagram.
1 July 2024
Unprompted review
Reply from Kicksta
Dear Emin,
Thank you for sharing your feedback about Kicksta.
We regret to hear about your experience. According to our records, you gained over 1200 followers in the past two months, which is quite an achievement!
Upon further review, we noticed that multiple targets with over 1M followers were used. These accounts often have a significant percentage of bot followers, which may have impacted the quality of followers you received. Our customer support representative has reached out to you with more details, so please check your inbox and consider adjusting your targets accordingly.
Additionally, increased account activity can sometimes prompt Instagram to flag potential bot activity. This appears to be the case with your account.
We appreciate your understanding and are here to help you optimize your experience with Kicksta.
Best,
Kicksta Team
Scammers!
Scammers!! There was no activity on my account in 3 months, payment of £200+ taken no results, no activity, avoid 2021. Three years later 2024 Kicksta attempted to debit my account another £150 fraudsters
10 May 2024
Unprompted review
Reply from Kicksta
Dear Iain,
Thank you for taking the time to share your feedback about Kicksta! Please rest assured, we are committed to resolving these issues promptly.
Could you please contact our support directly at support@kicksta.co, or let us know the best way to reach you? A dedicated team member will personally handle your case and ensure this does not occur again.
Best,
Kicksta Team
Cancelation problems
So I wanted to give kicksta a chance and started the trial. During the trial period ive filled in a form on their page that I want cancel my subscription.
After that I got a message which states:
"Thank you for your feedback"
(unfortunatly I cannot attach the screenshot here). But several day later they've charged me 128$ for an entire month. The customer support told me that my cancellation form was invalid because I hat to talk to an employee by the chat after filling in the form.
They didn´t want to accept my cancellation or give me my money back due to their "no refund" policy.
This leaves my speachless...
17 June 2024
Unprompted review
Reply from Kicksta
Dear Customer,
Thank you for taking the time to share your feedback with us! We sincerely apologize for any confusion or inconvenience you might have experienced regarding the cancellation process.
The policy is designed to gather insights from users to aid in the continual improvement of our services. The purpose behind our cancellation process is to be immediately informed of any issues, allowing us to swiftly take action and rectify them.
Unfortunately, we could not locate any correspondence regarding your cancellation request, resulting in your subscription being activated once the trial period ended.
If you need any further assistance, our support team is always here to help.
Best,
Kicksta Team
Scammers
Hi. Their sales people at their live chat lie, they tell you that everything is fine with Instagram, but IG repels them and forces you to change your password, which makes it impossible for Kicksta to interact and provide the service. I cancelled the trial only 1 day after activating it, and despite that, Kicksta has sent me an invoice (n. 39801) as if my subscription was still active. I'm glad I deactivated them from PayPal beforehand. This is a fraud and a consumer scam.
18 June 2024
Unprompted review
Reply from Kicksta
Hey Joan Martinez,
Thank you for sharing your feedback. We’re sorry to hear that the service did not meet your expectations and apologize for any inconvenience you experienced.
As our Customer Support agent explained, Instagram often sends compromised notifications to users with multiple login points across different geographical locations, which may necessitate a password change.
Regarding Kicksta's cancellation process, it is designed to collect service feedback before proceeding with cancellations. We require customers to contact support before canceling their free trial or active subscription.
After checking our records, we couldn't find any email exchange containing a cancellation request from your end. However, rest assured that your subscription has been completely terminated, and no transactions have been made in the process.
We also encourage respectful communication towards any member of the Kicksta Team and appreciate your understanding that our Customer Support is just trying to help.
Kindly,
The Kicksta Team
This website is a scam
This website is a scam. You cancel during your free trial and THEY WILL STILL BILL YOU! Spent alot of time disputing this and even reported it as fraud, because that is what this company is.
14 June 2024
Unprompted review
Reply from Kicksta
Dear Marci,
Thank you so much for taking the time to share your feedback. We sincerely apologize that your experience with Kicksta did not meet your expectations.
After thoroughly checking our records, we were unable to locate a cancellation request from your end. As our Customer Support explained, Kicksta's cancellation process is designed to collect service feedback before proceeding, requiring customers to contact support. This process typically takes no longer than five minutes, ensuring a smooth and straightforward cancellation experience.
To help us investigate this further, could you please forward a screenshot or email chain containing your cancellation request?
Thank you for your understanding and cooperation.
Kind regards,
The Kicksta Team
Absolutely stay away
Absolutely stay away. Expensive and scam. Promises 1000 “real” followers per month. However that’s only fake accounts and bots. If you switch the settings to narrow targeted audience there’s hardly any new followers at all. Additionally there’s problems when they log into your account. A lot of talk, no results. Save yourself time and money.
I can recommend social media gains.
18 May 2024
Unprompted review
Reply from Kicksta
Dear Elias,
Thank you for sharing your experience with Kicksta!
We understand your concerns regarding the quality of the followers you received. As an organic growth service, our goal is to provide real, authentic followers to our clients. We offer both wide audience targeting for faster results and narrow audience targeting for a more focused approach.
While wide targeting may result in followers outside your specific criteria, narrow targeting ensures that you receive 100% real followers aligned with your desired audience.
We take the issue you've raised seriously and would like to investigate further to ensure the best possible experience for our customers. Please reach out to our support team at support@kicksta.com with the email address associated with your subscription so we can look this up!
Best,
Kicksta Team
Kudos to Kicksta’s customer support!
Kudos to Kicksta’s customer support!! Marifi, if you’re reading this, thanks for your help. My account started growing again and I couldn’t be more happy!
2 April 2024
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