Kick Plate Direct Reviews 29

TrustScore 4.5 out of 5

4.7

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Rated 3 out of 5 stars

Ordered £340 worth of Brass finger and Door kick plates 20/10/2019. products arrived without the brass fixing screws (as advertised). Contacted customer services 31/10/2019 and was informed that 'some... See more

Company replied

Rated 5 out of 5 stars

Great product, manufactured to very high quality and precise measurements. The Stainless steel is of a very high grade that seems to resist the normal wear and tear of everyday use.

Rated 5 out of 5 stars

Very happy with our purchase from kick plate direct - we’d tried local suppliers for off the shelf kick plates but if I’d known about this company before I could’ve saved myself hours of hunting and... See more

Rated 5 out of 5 stars

Remarkable customer service!! Jo and Lea replaced a couple of kick plates that the shipping company had damaged and did it incredibly fast. You don't normally see this kind of customer service these... See more

Company details

  1. Manufacturer

Information provided by various external sources

Welcome to Kick Plate Direct. We are here to make the ordering kick plates as easy and straightforward as possible. Our team takes great pride in the quality of our kick plates. We take a relentless approach towards continued innovation, striving to disrupt the market by supplying the best quality kick plates for our clients around the world. We take a unique approach, pairing the latest technology with traditional craftsmanship, and our attention to detail is second to none. We offer a wide range of kick plate materials, finishes, and sizes to choose from, from cost-effective options, such as aluminium, to contemporary finishes, such as stainless steel. We also offer premium aged and antique finishes that are delicately hand-finished to the highest of standards. Our hard-working staff is continuously thinking of new, creative ideas to streamline our operations and increase our efficiency. This commitment to innovation means that we can deliver your kick plates quickly while keeping our prices competitive and fair. We pride ourselves on our company values, and customer care is our paramount concern. This personal touch has enabled us to forge long-lasting relationships with our customers around the world. We take the time to listen to customer feedback, and we value your thoughts and suggestions as essential tools in our quest for continuous improvement. We are always adaptable to your needs, and so if we don't have the product that you require, we will endeavour to create it for you. We tackle custom kick plate requests with the creativity and customer service our clients have come to expect from our standard offerings, providing you with quality kick plates made to your unique specifications. We are incredibly proud that our ever-expanding worldwide client base trusts us with their kick plate needs. We are grateful to work closely with a roster of diverse clients, including the world's leading architects, residential renovation customers, and multinational organizations undertaking large-scale projects. We like to think of our Kick Plate Direct team as one big family, and this commitment to our positive corporate culture is why our staff members stay with us for so many years. To us, it's essential to have a happy and experienced team to provide exemplary customer service and support our clients' projects. So, if you need any of our door protection plates, please don't hesitate to reach out to our friendly and helpful staff by phone, email, or live chat. We will answer your questions, field your requests, and provide suggestions about the best kick plates for your project.


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4.7

Excellent

TrustScore 4.5 out of 5

29 reviews

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Rated 5 out of 5 stars

Great product

Great product, manufactured to very high quality and precise measurements. The Stainless steel is of a very high grade that seems to resist the normal wear and tear of everyday use.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant product

Brilliant product. looks fantastic and easy to fit. Love the easy to get off protection film on front. Arrived 4 days early!
Will definitely be ordering more.
Thank you Kick Plate Direct.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Totally exceeded my expectations

Remarkable customer service!! Jo and Lea replaced a couple of kick plates that the shipping company had damaged and did it incredibly fast. You don't normally see this kind of customer service these days but they were amazing.
Thanks for making this purchase enjoyable!
Allen

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Nice custom kickplates in your choice of size & metal

I bought a custom kickplate for our front door from Kick Plate Direct and my wife and I are very pleased with the result. We needed a custom size to cover up a large weathered area on the door, and this company was one of the few that offered custom sizing. They were also very responsive to questions, and advised us on the right metal and finish that would look good on our antique oak door while providing durability. The price was reasonable, especially for a custom job, and delivery was prompt. I highly recommend Kick Plate Direct, and would not hesitate to buy again from them.

27 May 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Slight confusion over original order they answered my email straight away and sent out replacements same day. Would highly recommend and will be using again.

24 August 2023
Unprompted review
Rated 5 out of 5 stars

Great product, great price

The website was very specific and easy to use. Many choices of finish and screw types. The price point was reasonable. The order arrived in less than 1 week. Overall a great experience!

31 July 2023
Unprompted review
Rated 5 out of 5 stars

I knew little about how to find the…

I knew little about how to find the right kickplates for my business, Kick Plate Direct went above and beyond to make sure I got what I needed, my order arrived exactly when expected and the plates were better than expected, highly recommend!

19 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent!
The kick plate matches the door knobs of my door and it's just what I wanted. I also had a satisfying experience dealing with their customer service. Will definitely recommend!

1 November 2021
Unprompted review
Rated 5 out of 5 stars

Great response

Great response. Great looking product. I was impressed by the quick turn around. Lynn was very polite and keep me updated on the project progress and arrival date. I was not disappointed.

26 August 2021
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service. I’m a repeat customer at Kick Plate Direct, and I have always found them to provide great products and at great speed and cost.
Thoroughly recommend.

12 August 2021
Unprompted review

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