Ordered £340 worth of Brass finger and Door kick plates 20/10/2019. products arrived without the brass fixing screws (as advertised). Contacted customer services 31/10/2019 and was informed that 'some... See more
Company replied
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Ordered £340 worth of Brass finger and Door kick plates 20/10/2019. products arrived without the brass fixing screws (as advertised). Contacted customer services 31/10/2019 and was informed that 'some... See more
Company replied
Great product, manufactured to very high quality and precise measurements. The Stainless steel is of a very high grade that seems to resist the normal wear and tear of everyday use.
Very happy with our purchase from kick plate direct - we’d tried local suppliers for off the shelf kick plates but if I’d known about this company before I could’ve saved myself hours of hunting and... See more
Remarkable customer service!! Jo and Lea replaced a couple of kick plates that the shipping company had damaged and did it incredibly fast. You don't normally see this kind of customer service these... See more
Welcome to Kick Plate Direct. We are here to make the ordering kick plates as easy and straightforward as possible. Our team takes great pride in the quality of our kick plates. We take a relentless approach towards continued innovation, striving to disrupt the market by supplying the best quality kick plates for our clients around the world. We take a unique approach, pairing the latest technology with traditional craftsmanship, and our attention to detail is second to none. We offer a wide range of kick plate materials, finishes, and sizes to choose from, from cost-effective options, such as aluminium, to contemporary finishes, such as stainless steel. We also offer premium aged and antique finishes that are delicately hand-finished to the highest of standards. Our hard-working staff is continuously thinking of new, creative ideas to streamline our operations and increase our efficiency. This commitment to innovation means that we can deliver your kick plates quickly while keeping our prices competitive and fair. We pride ourselves on our company values, and customer care is our paramount concern. This personal touch has enabled us to forge long-lasting relationships with our customers around the world. We take the time to listen to customer feedback, and we value your thoughts and suggestions as essential tools in our quest for continuous improvement. We are always adaptable to your needs, and so if we don't have the product that you require, we will endeavour to create it for you. We tackle custom kick plate requests with the creativity and customer service our clients have come to expect from our standard offerings, providing you with quality kick plates made to your unique specifications. We are incredibly proud that our ever-expanding worldwide client base trusts us with their kick plate needs. We are grateful to work closely with a roster of diverse clients, including the world's leading architects, residential renovation customers, and multinational organizations undertaking large-scale projects. We like to think of our Kick Plate Direct team as one big family, and this commitment to our positive corporate culture is why our staff members stay with us for so many years. To us, it's essential to have a happy and experienced team to provide exemplary customer service and support our clients' projects. So, if you need any of our door protection plates, please don't hesitate to reach out to our friendly and helpful staff by phone, email, or live chat. We will answer your questions, field your requests, and provide suggestions about the best kick plates for your project.
Advantage Business Centre, 132-134 Great Ancoats Street, M4 6DE, Manchester , United Kingdom
Great product, great customer service, great company.
Great product, manufactured to very high quality and precise measurements. The Stainless steel is of a very high grade that seems to resist the normal wear and tear of everyday use.
Quality items. Great price. Responds to enquiry promptly. Secure packaging with good communication
Queried my erroneous measurements and cheerfully put it right for me. Absolutely wonderful customer service and the product is excellent.
Brilliant product. looks fantastic and easy to fit. Love the easy to get off protection film on front. Arrived 4 days early!
Will definitely be ordering more.
Thank you Kick Plate Direct.
Remarkable customer service!! Jo and Lea replaced a couple of kick plates that the shipping company had damaged and did it incredibly fast. You don't normally see this kind of customer service these days but they were amazing.
Thanks for making this purchase enjoyable!
Allen
Just received my order from Kick plate
Direct.
Brilliant! Thank Guys for all your help.
Your customer service team has been great.
From start to finish excellent service.
I bought a custom kickplate for our front door from Kick Plate Direct and my wife and I are very pleased with the result. We needed a custom size to cover up a large weathered area on the door, and this company was one of the few that offered custom sizing. They were also very responsive to questions, and advised us on the right metal and finish that would look good on our antique oak door while providing durability. The price was reasonable, especially for a custom job, and delivery was prompt. I highly recommend Kick Plate Direct, and would not hesitate to buy again from them.
Fantastic experience. Slight confusion over original order they answered my email straight away and sent out replacements same day. Would highly recommend and will be using again.
The website was very specific and easy to use. Many choices of finish and screw types. The price point was reasonable. The order arrived in less than 1 week. Overall a great experience!
Made to measure kick plates ordered and delivered within days. Fantastic service all round at a good price. Will be using again.
Excellent service 👏 and great quality kick plates cut to size,perfect in every aspect,from ordering to receiving well packaged and good value for money, well reconmend
Excellent service, product was cut beautifully and exactly to spec. And the finish is absolutely flawless! Definitely will be back for more custom cut kick plates as I build out more trailers. Thanks!
I knew little about how to find the right kickplates for my business, Kick Plate Direct went above and beyond to make sure I got what I needed, my order arrived exactly when expected and the plates were better than expected, highly recommend!
Excellent!
The kick plate matches the door knobs of my door and it's just what I wanted. I also had a satisfying experience dealing with their customer service. Will definitely recommend!
"the product's quality is excellent and my order arrived on time. Also would like to commend their customer service who patiently helped me all throughout the ordering process. Good job."
Great response. Great looking product. I was impressed by the quick turn around. Lynn was very polite and keep me updated on the project progress and arrival date. I was not disappointed.
Incredible service. I’m a repeat customer at Kick Plate Direct, and I have always found them to provide great products and at great speed and cost.
Thoroughly recommend.
The backsplash was perfect. It looks so good with my new Frigidaire range. It is a quality product.
Highly recommend this company excellent service and there attention to detail is superb
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