KichlerLightingExperts Reviews 

574
•
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

I ordered four Kichler fans that were advertised to come with lighting kits. When I received the fans, the lighting kits were not included. I contacted customer service and was told I could purchase t... See more

Rated 1 out of 5 stars

We bought three outside Barrie pedestal lights which weren’t cheap. After just over two years the light fitting screws are badly rusty & corroded and breaking away from the fitting. After contacting t... See more

Rated 1 out of 5 stars

I have ordered a relpacement fixture to replace a 20 year old one that broke. I can not complain about 20 years of service. In fact I ordered another Kich'r fixture because off the excellent service.... See more

Rated 1 out of 5 stars

I ordered three outdoor lights and only received one. The website promised 2 day shipping for 2 of the lights that I’ve been waiting to receive for 7 days now. The order number shows shipped but there... See more

Company details

  1. Home & Garden

Information provided by various external sources

1StopLighting/Kichler Lighting Experts was launched in 2001 by a close knit group of friends with the vision of innovating the shopping experience for lighting. Over the years, 1StopLighting has grown into a family of websites founded on the principle of adding value to everything we do. The company has evolved into one of the top internet retailers for lighting and home products. Our goal is to provide the highest overall value and shopping experience for our customers while providing the best customer service in the industry. We understand that the experience and interaction you have when shopping with us is just as important as the price you pay. That is why each of our customer service agents are ALA (American Lighting Association) trained and certified. Our management team has built a customer first culture and instilled it into each of our team members. We promise to take care of you! So, if a problem ever arises with your order, we will do everything in our power to make it right and have you leave with a smile.


Contact info

1.2

Bad

TrustScore 1 out of 5

574 reviews

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1.2

All reviews

(574)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience and Product

I had a great experience working with Kichler Lighting Experts. Using the site was easy and straightforward. Shipping was fast. Not to mention that the fan I purchased is the most amazing fan/light I have ever had. Beautiful finishes and man the fan can move air.

7 April 2021
Rated 5 out of 5 stars

I needed three very simple

I needed three very simple , ceiling hugging hall lights. Price was good. Shipped quickly. Arrived safely. The lights are yet to be installed because my house is not yet finished.
As long as they work when installed I will be thrilled.

3 April 2021
Rated 2 out of 5 stars

Unreliable, unprofessional

They were responsible for delivery of my order. Order was 2 weeks late and driver extremely unprofessional. Very disappointing

26 March 2021
Unprompted review
KichlerLightingExperts logo

Reply from KichlerLightingExperts

Hello Barbara,
Without knowing any of your order details here it's hard to comment on the timeline, but we certainly apologize for any inconvenience caused. As for the driver, obviously they don't work for our company but we are happy to report any unprofessional behavior to the carrier, whether that be FedEx, or a freight company. If you can give us your order number will be happy to take those steps. Their service certainly matters to us.

Rated 4 out of 5 stars

The only thing that went wrong is they…

The only thing that went wrong is they charged me the wrong tax rate. They charge by city name, not zip code. They charged me 10.4% when my actual rate is 8.7%. I placed my order at 9pm, I called them to inform them of their error the very next morning. 8 days later, I am still waiting for the refund..

2 March 2021
Rated 5 out of 5 stars

Beautiful quality fixtures, great customer service

The fixtures arrived promptly and exactly as pictured. They were the high Kichler quality I was expecting, and my electricians installed 2 of them in my kitchen that is being remodeled.
Unfortunately, I thought I would need 2 more for my kitchen island, but my island is not big enought to accomodat the fixtures. I contacted Customer Service about returning the 2 unopened fixtures, and received pre-paid return labels within 24 hours. This is great customer service.
We are going to be doing additional remodeling, and this will be the first place I come to look for my lights!

3 February 2021
Rated 4 out of 5 stars

Very Nice Looking Fan

This is a beautiful, modern looking fan; Leeds 52 inch in oil rubbed bronze. I just installed it and it seems like a high quality product though time will tell on it's longevity. It is somewhat difficult to install because of the wiring. Wiring at the wall was as simple as taking out the old switch and wiring the hot from the power panel directly to the black or red wire going to the box on the ceiling. Then the wall remote unit with battery installed goes in the wall in place of the original switch and doesn't touch any wiring in the wall. Wiring on the ceiling is much more complicated because you have to wire in the remote receiver unit which has a black wire to get power to the receiver, 2 white wires which tie to the white from the ceiling and the white from the fan, blue to tie to the blue from the fan, and black to tie to the black from the fan, plus the green ground wire. And the instructions ask you to have the ground and neutral on opposite sides of the receiver from the hot wires to minimize interference with the signal from the wall remote; this is virtually impossible given how the wires come out of the receiver. Then you have to get it all tucked in under the canopy. It took me about 4 hours to get it all up and in place. Kichler does have great service; the first unit had an inoperable light(bad internal wiring) and they very promptly replaced it with a new unit, didn't ask for the old unit back.

3 February 2021

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