Kibo Pay Reviews 670

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional customer service and the helpfulness of the staff. Customers appreciate being able to speak with knowledgeable and friendly representatives who are quick to respond and resolve issues. The service is frequently described as easy to implement and use, with many people noting the smooth setup process and efficient payment processing. However, some customers also noted unexpected charges for PCI compliance and issues with credits not being applied, leading to dissatisfaction. A few other people also felt that the customer service was unhelpful and that the company was not transparent with their billing practices.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting their helpfulness,... See more

Service

Consumers generally report positive experiences with the service, often highlighting top-notch support and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and smooth processes from... See more

Payment

Customers consistently note positive experiences with payment, with many expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was skeptical about switching to a new credit card processing company after being with the same company for 18 years. The other processor's rates continually increased until it was unsustainable. I... See more

Rated 5 out of 5 stars

Wrote a previous review that i was charged $199.00 for pci compliance,got a call Re that review, from Kibo Pay,said i should not have been charged,charges were reversed,all is well,hopefully this will... See more

Rated 5 out of 5 stars

I’m changing to this company. I love being able to call a live English speaking person about any issues. They are so nice and friendly. I think I’ve FINALLY found a dream come true with credit card pr... See more

Rated 5 out of 5 stars

So far my experience with this company has been excellent! Maria is very helpful and friendly and responds to any questions or concerns I have quickly. Good customer service seems to be more rare thes... See more


Company details

  1. Card Processing Service

Written by the company

Eliminate your credit card processing fees. JOIN MILLIONS OF SMALL BUSINESSES AND SAVE THOUSANDS. The business owner passes on the cost of acceptance to the customer who chooses to pay with a credit or debit card. With such a high percentage of transactions being done by credit card, it is no longer practical for business owners to bear the burden of exorbitant processing fees. Studies show no impact on customer behavior over 99% of the time.

Kibo Pay

Written by the company

We're committed to our customers.
We have a longstanding commitment to treat all customers the way we want to be treated - with respect, support and kindness. 

Contact info

4.8

Excellent

TrustScore 5 out of 5

670 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Maria

Maria, my rep, responded quickly to any of my questions or requests. She is very accessible. She picked up almost anytime we called and if she missed our call, she would call back shortly.

21 April 2025
Rated 5 out of 5 stars

Reasonable rates

Our credit card processing company was charging as much as 13%. The rates have just kept going up. Ridiculously unfair for us to have to absorb that for our patients. 3.75% is reasonable and the patients pay that now. We haven't had any complaints thus far.

13 April 2025
Rated 5 out of 5 stars

Maria at Kibo Pay

Maria is such a charming, smart and helpful young woman! She explained all aspects of using kibopay and was very easy to use! She has made our lives simple and financially rewarding! She always replies to my questions. She is the best!! THANK YOU MARIA!!💕❤️🥰🏀

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Love working with Shirley from Kibo

Love working with Shirley from Kibo! Number 1 she is available and accessible to figure out any issues in set up or any other part of the process. In todays market customer service seems automated and I really appreciate able to communicate on the phone by text or voice to get the job done! Number 2 the systems that are offered work great and the customers are satisfied too which makes my job easy!

14 April 2025
Rated 5 out of 5 stars

Maria has been FANTASTIC

Maria has been FANTASTIC! Any question that we have she is more than willing to help. If she doesn't know the answer she will find out for us. We have had a wonderful experience so far. Thank you for doing what you can for us!

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Have been dealing with Maria

Have been dealing with Maria, since we switched 4 months ago and just recently had to do a DDA change request. All I can say is when I became a kebopay client I was unhappy with my old company's customer service, Maria has made our new customer service great and beyond our expections. We are extremely happy and satisfied. Alibi Aftermath Manchester NH

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Shirley was Great!!

I worked with Shirley and was very happy with how she explained how this process worked. She was patient and clear in her explanation. I will certainly consider doing business with Kibo Pay and Shirley in the future.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

I'm happy I made the switch to Kibo

I'm happy I made the switch to Kibo! My previous company was no longer meeting my needs, but I appreciated the service my sales rep provided. When I spoke with Maria, she made me feel welcome and assured me that switching to Kibo would be easy. I was skeptical at first, but I trusted her and I'm so glad I did!

Maria is wonderful to work with. She returns my calls promptly, answers all my questions, and is incredibly patient. I only wish I had made the switch sooner! I highly recommend Maria 100%

2 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look