Kia Motors Reviews 

Terrible company... terrible vehicle. Kia Sorento 2022 $30,000. Certified used car has been in the shop at least 6 times if not more within the first year of ownership with well under 30,000 miles on it. Was most recently in the shop for 2 months!!! No loaner and no answer as to when my car would be ready. Not to mention that they offered to pay for my car loan payment for 2 months but before sending me the money they wanted me to waive my rights to any past present or future issues with the car to cover their liability. Do yourself a favor and don't buy a Kia vehicle (piece of junk) I feel bad for the poor people that work in their maintenance departments, they are not to blame and are inendated with vehicles that need repairs. I wouldn't even give one star!

Kia Sportage, changed double clutch at 84.000 Km under guarantee. 45.000 kmts later need to change again, normal wear, not anomalies. This time no guarantee, need to pay 2.500 € . Kia Spain does not support their vehicles despite record of clutch issues. Very deceived. Never buy a KIA !!

I have just part exchanged my 2018 Kia Stonic that I had from new to a Stonic 2023 that had one owner with 2,300 miles on the clock.
Alan McDermott was exceptionally helpful, friendly and very thorough with the paperwork and explained everything to me as I was upgrading to hybrid/automatic from petrol/manual.
I would recommend Alan to anyone looking to buy a Kia from Snows in Newbury

Chloe (Kia Crewe) was Excellent, efficient and very helpful

My retired mother was tol she has to pay over $800 to fix the car radio- this apparently was a known issue with Kia car radios. I went to customer support who did not help, would not help and wouldnt take accountability and tried several times to fob me off to the dealership. Its a known Kia issue and I will never allow my family or friends to buy their faulty cars again!! Stay away from this brand

Cannot trust their so called '7 Year Warranty'....beware of the small print,and extremely bad customer service.

KIA really live up to their name, resounds throughout the land!
Last winter and continously we are watching the Videos on Youtube concerning this amazing advancement of KIA. Completely right KIA had been awarded for a lot of excellent features.
We are still facinated by plausibility, high-grade, accuracy, reliability, sustainability, enough space, modern design and fairly priced - finally we bought a KIA EV3 GT line and are absolutely convinced about this wonderful electric vehicle! We are feeling very confident driving this car with stability, calmness - however fast reactions and have a lot of fun with this compact EV absolutely suitable for everyday use! Thank you very much for the comfortable extras, too - figured out exactly and really sophisticated.
You are pioneers and made sure, that a lot of things at long last have been changed into a positive way in the German car industry. That was past due and essential due to stagnancy in progress. KIA take the customer wishes seriously.
OUR RECOMMENDATION ALL ALONG THE LINE!
Now we are looking forward to the service, which hopefully will also cut the mustard and very important for an overall customer satisfaction and buying a new one again in the future. KIA GO AHEAD!

My son has bough a brand new KN Stinger 2023 with his hard working $ coz he loves the style & a year later it has a Big issue with a Faulty Sensor which keeps plashing on the desktop with all the tyres… so he took the car to the KN service centre in O’Cornor WA & they charged $125 for assessing the car & also charged $250 for changing a little vale on 1 of the the tyres & next week also the problem is still the same …. So we took it to the mechanic to get advice & get it fix but the mechanic says that they couldn’t fix it as it’s a “ Faulty Sensor” & only KN can fix it as they have the right machine to do the job & this should be “Under the Warranty “ … 7 yrs Warranty !!!
Where’s KN responsible for their 7 yrs Warranty here ??? Beside just ignored the problem & charged customer for things that shouldn’t be charged … what’s a rip off they really are . Or is this the way they looking after their customers service ???
I couldn’t stand their BS service & it was very unfair on the Warranty so I’ve comes into the service centre & talked about the Faulty Sensor problem & they’ve booked the car in for assessing again which they will charge $125 … my question is …. Why do you need to do assessing the car AGAIN for the SAME problem that didn’t resolve???? ?and they have it all on record system about the issue of the car ? Instead of just booking it in to fix the problem for the customer 🤷‍♀️ or they might do the same trick again by avoiding the problem & making dodgy $ of which they should be shame of again .?
I’ll take this issues further coz the ways their service & their Warranty are very Dodgy & unacceptable by law to the customer..
A Current Affairs can do the job to resolve customer service in here I guess .
Who would want to buy the KN car again after knowing the truth of how they treated customer beside just ripping customers off brutally 👇

Kia Allen solihull had my daughters kia stonic to look at regarding an air con issue as it was re gassed several months earlier but stopped being cold so I asked LAURA the service manager to book it in as it clearly had an issue. She informed me they would have to test it by regassing it with a dye but if it was a warranty issue there would be no charge, however if there was no fault it would cost £249. When I returned she said they found no fault so I duly paid. When I went back to the car it was covered in scratches, some quite deep so I showed LAURA who tried to say they hadn't done it even though she did an inspection and found none prior to taking the keys. Eventually days later after i suggested that I reviewed the cctv she finally conceded it may have happened there and their paint man attempted to buff them out but couldn't do some of them but unsurprisingly those ones were not their fault. I had them repaired at my own cost, I wasn't completely convinced the Air con was correct so I took it to my local garage who services my older car to look for any leaks, who looked at it under an ultra violent light and found the condenser was covered in dye that had leaked out, so back to kia who didn't believe me, they booked it in to be assessed. A mechanic took one look at it and told me the condenser was rotten and need to be replaced and informed me not to worry as that was covered under warranty and as soon as the parts were in he would ring me to have it fixed, a month later I rang to get an update, nobody seemed to know anything about it and the parts department had ordered nothing for that car, I asked them to look into it and I got no reply so went in few days later, and apparently LAURA had tried to ring me that very day ! No missed calls. While I was there I asked for a refund as it was now booked in for a warranty issue. But apparently they need to see if the pressure has dropped before they can see if they can refund it. That wasn't the agreement. Tomorrow it is going to be fixed, however I have taken the liberty of having the system tested and its down on pressure. So I will be demanding a refund. The one constant has been LAURA'S condescending, rude,and dismissive attitude. My wife also has a kia that went in for service and the service light is still on. the booking centre in contrast are really helpful as are kia Nottingham but as for the service department at solihull I will not be using them ever again after this and I would advise others to consider using another dealer if at all possible.

I had a 2021 USA version KIA Seltos with 13600 US miles. Engine failed and KIA USA never assisted me with an engine replacement arrival date, money for a rental car, or assistance in purchasing a new KIA, nothing.KIA USA customer service is horrible. The experience started May 5, 2025 with never ending stress. Thanks for 0.

DO NOT USE KIA TO SERVICE OR REPAIR your car. Kia car service has proven to be OUTRAGEOUSLY OVERPRICED, i have just been lumped with a $4,000 bill for a car that was running fine when taken in and they said needed new brake pads and tyres. I was fooled by their scare mongering that the car 'was not roadworthy' due to wearing down of a these items, i have young children and was worried about driving on wet winter roads after receiving the Kia report saying these repairs were urgent. Unfortunately i realised after shopping around that i was charged 300% mark up at least!!! Literally other mechanics are quoting me about $1200 to do it all. Absolutely horrified and kicking myself for getting scammed but this is what they rely on as their sales tactic, BE WARNED

I purchased a new Car from Marshall Kia in Florence KY big mistake. Title came back wrong color. VIN did not match.I went to them so many times and nothing was done. Car was not even the car I picked out. Trim was wrong. I needed a co-signed for one said 690 or above well some home I'm the cosigner on it? If I had credit above 690 to be a cosigner why did I need one? Almost $700 a month payment. Tire blew on like first week I had it. A smell or should I say fumes was coming through inside vents. The way the welding was done looks like maybe a part was welded wrong and should have never passed inspection as it was antifreeze smell or battery. All the accidents that's been happening people being blamed for DUI OR worse taking a life could be do tho this. The back exhaust with the vents over them is a horrible ideal as they did clogged very easily. Then filter looked brand new after a month and I live on a dirt road. This was a KIA K5 GT line. Weird as I swear mine was a 2023 model with some 2025 updates? A company took advantage of a recently divorce woman. Sad Of and when I pulled up VIN and the make it looked nothing like my car. Got to watch those cars coming off the doc in Indiana? Please do you research I'm out of a car and still owe $50,000.

Just back from a few days away I hired a Kia Sportage from Norwich Norfolk it was a great vehicle to drive and very economical, tha staff were very helpful when I enquired about a hire car and all the way through until I returned the vehicle no problems at all I'm very happy and impressed with the helpful staff

Kia GT 2019 Sedan

# Value For Money 8
# Comfort 7 ( firm ride ).
# Technology 9
# Safety 9
# Keys 0

Both Keys have failed in 4 years. Kia won’t cover under warranty = $900.00 each to replace.
Add a couple of THOUSAND dollars to your negotiated price.

Absolutely Furious with KIA Australia’s Customer Service!

I took my car to a KIA dealer for a safety recall HECU fuse replacement. Dropped it off at 8:50 AM and got it back around 10 AM. On my way home, I noticed my steering wheel control buttons had stopped working—they were perfectly fine before the recall work.

I immediately returned to the dealer, and they ran an error code check but claimed they found nothing and blamed it on the car being old (2012 model). Then, I was told if I wanted it fixed, I’d have to book another appointment and PAY for it! Excuse me?! How is that fair when it was working just fine before they touched my car? They didn’t even bother to reset the battery or troubleshoot further—just dismissed me outright.

Frustrated, I called KIA Australia, expecting them to take responsibility. Instead, they told me I had to prove the dealer broke it—otherwise, they claimed it could just be a coincidence, and I’d have to pay out of pocket since my car is out of warranty.

HOW AM I SUPPOSED TO PROVE THAT?! My car was working perfectly fine before 10 AM, and right after their recall service, my steering wheel controls magically stop working? But somehow, that’s just a coincidence? 🤷🏻‍♀️

Their excuse? “The fuse kit replacement is far from the steering wheel and unrelated.” Oh really? So I’m just making this up? When I asked, “Are you saying I’m lying?”, the rep just repeated the same nonsense.

If KIA’s own “competent” dealerships can’t even troubleshoot an issue that started immediately after their own work, who the hell can? KIA should stand behind their service instead of brushing off customers.

This is the worst customer service I’ve ever experienced. KIA does not stand behind their work, their service, or their customers. If a simple recall service can cause another issue and they refuse to take responsibility, why should anyone trust them?

BE WARNED: If you get a recall service at KIA, be prepared for them to break something and leave you to deal with the mess yourself. Absolutely unacceptable!

Extremely poor dealership with $1500 servicing cost most of the time while under warranty. Totally unreliable car. ABS speed sensor failed after warranty and spare part is $446. You have to change the whole hub. And not available in whole of New Zealand. Kia New Zealand is very dodgy if we ask for the spare. They are not even answering for the email. Then after reminder email they are replying to contact the nearest dealership. As a kia customer don't go and fall in this trap. Go for Toyota.

My family’s experience with Kia Australia has been nothing short of devastating. We purchased a Kia Carnival Platinum Diesel in June 2022, trusting their reputation for quality and their heavily advertised 7-year warranty. Instead, we were sold a faulty vehicle plagued with recurring electrical issues, malfunctions, and safety risks.

At first, Kia Australia seemed supportive. They acknowledged the faults, assigned a customer manager, and provided some initial assistance. But as the situation escalated and the dealership refused to replace or refund the vehicle, Kia Australia completely ghosted us. They withdrew their support, claiming it was a "dealership issue," even though they are the manufacturer and have a legal obligation under Australian Consumer Law to ensure their vehicles are safe and reliable.

For over a year, my family has been without a vehicle. Kia Australia knows the car is unfit for purpose and that the dealership has failed to resolve the issue, but they’ve chosen to turn a blind eye. This blatant abandonment has left us in financial and emotional turmoil, struggling to fight a system that seems designed to protect corporations instead of consumers.

If this is how Kia Australia treats customers who follow every legal process, comply with every request, and simply ask for a resolution under warranty, it’s a clear warning for anyone considering their vehicles. They don’t stand by their products, and their promises are meaningless when you need them most.

Kia Australia, you’ve let my family down in every possible way. Do better.

#KiaFail #GhostedByKia #ConsumerRightsMatter

I bought a Kia Sportage 2 years ago which still had 18 months of manufactures warranty,3 months after buying the car the clutch slave cylinder failed flooding the clutch with fluid rendering it useless, Kia replaced the complete clutch,less than 12 months later the clutch failed again which Kia replaced but not without first trying to get me to pay for the clutch components which I fought and they accepted, less than 12 months after this repair it failed again only this time Kia are stating it is out of warranty. I find this absolutely unacceptable Kia have literally just dropped me, they are stating that it will cost me £3500 to fix the car which is an extraordinary amount of money considering the part which failed costs less than £200 this has put me off from ever buying a Kia again and I would not recommend buying a Kia to anyone

Bought my car 11 months ago a 2019 kia sporatge and on Sunday the gear linkage failed resulting in me being broken down on the corner of a very busy roundabout in the city centre, I tried to call Kia but the phone just disconnected so I sent a message through facebook but still no reply, I had to have the AA recover the car and take it to a garage and have it repaired costing nearly £400, shocking as it is still under warranty

My car got stolen even with the theft update! I do not recommend their cars. They make cars that can easily be stolen, and then offer an update that doesn't even work. Horrible.