KGHobby Toys & Model Reviews 378

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the wide selection and competitive pricing. Many people appreciate the efficient delivery service, noting that items arrive quickly and are well-protected. The ordering process is frequently described as smooth and straightforward, with timely updates provided. Some people were dissatisfied with the delivery times, mentioning that pre-orders or figures could arrive later than expected. A few reviewers also reported issues with damaged figures upon arrival and expressed concerns about the responsiveness of the after-sales service.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the quality of items received,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and affordable pricing. Many... See more

Order

Users describe positive interactions with order. Many customers praise the easy-to-use website, clear... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helo, everything is great with your Page, i only have 1 complain, why are you guys stop sending e mail confirmations? I did 2 pre orders and didnt got any email, plus you send me a hot toys batman, bu... See more

Rated 5 out of 5 stars

I've been a KGHobby customer for a few years now (over five). And I must say that I have never been disappointed by them. Professionalism, reliability, and efficient customer service. Pack... See more

Rated 5 out of 5 stars

KG Hobby successfully managed a difficult delivery of Big Foot. US customs seized and returned the product without cause. KG worked with the carrier to effect redelivery and they provided regular stat... See more

Rated 5 out of 5 stars

Fantastic experience, no complaints at all. The figure (a Play Toy one, better than expected) arrived pretty quick considering it took less time to fly from HK to Italy than reach my home in Italy... See more


Company details

  1. Collectibles Store

Written by the company

kghobby.com was founded in year 2002 based in Hong Kong offering the hottest , trendy ,collectible products , toys and action figures in town. We kicked off by selling on ebay and served over thousands of individual, retailers and wholesalers from more than 30 countries around the world.


Contact info

4.8

Excellent

TrustScore 5 out of 5

378 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company, I have ordered from them many times and when ever I have had an issue they have resolved it quickly and completely

22 May 2025
Rated 5 out of 5 stars

Five Stars for a Five Star company

I have purchased from KGHobby for 6 years there prices can't be beaten the deliveries are fast and always arrive in mint condition, they have never let me down and I can't recommend them enough the five stars I've given them are fully deserved.

23 April 2025
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, no complaints at all. The figure (a Play Toy one, better than expected) arrived pretty quick considering it took less time to fly from HK to Italy than reach my home in Italy from Italy...
Highly recommended!

27 May 2025
Unprompted review
Rated 5 out of 5 stars

I’m a repeat customer

I have purchased twice from this site. A 1/6 body, and the LimToys Nathan figure. Both times the shipping was really quick and I received exactly what I ordered. KGHobby is one of my go to places for figures now.

31 March 2025
Rated 2 out of 5 stars

Inconsistent and losing confidence

Recently items are taking longer to ship but more importantly some are now so heavily delayed that the message is you will get the item when they have procured it from the secondary market. This means the POs are not fully supported from a supplier. And there is no guarantee to the order. Some are fine but recently more are becoming delayed and I’m losing confidence

21 March 2025
Rated 5 out of 5 stars

My Favorite Shop, all time

It's my favorite shop because the customer service is excellent. If you have any problems, you can contact them and get a quick response. The prices are fair, and shipping to Europe is great.

6 May 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look