Very disappointing experience with the handling of my liability claim. The incident was reported on 2 January (claim 404495426-01), yet after several weeks the case remains unresolved. During t... See more
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I was asked to review this Danish insurance co. I don't mind. They have always done well by me and when I've had problems, I wasn't shown small print to avoid coverage. You get what you paid for. I ca... See more
Company replied
Var så uheldig at få en skade på min bil som ny kunde. Intet vrøvl. Lynhurtig ekspedition. Fin behandling.
Company replied
Excellent response. I had 2 issues, and in 24 hs were solved. It took me a couple of minutes to complete the forms. I’m really happy with my insurance company.
Company replied
Company details
About Købstædernes Forsikring
Information provided by various external sources
Købstædernes Forsikring er ejet af kunderne. Derfor vil du som kunde opleve et forsikringsselskab, som sætter dig i centrum, og hvor du får personlig service og rådgivning.
Vores forsikringer dækker bredt, og prisen er fair. Vi arbejder for at gøre dig fri af nogle af hverdagens bekymringer, og vi er med dig, hvis skaden sker. Vi hjælper dig gennem hele forløbet, indtil du er godt videre - nemt og hurtigt.
Vi tilbyder forsikringer til både private og virksomheder. Kontakt os og få et forsikringstjek.
Vores forsikringer dækker bredt, og prisen er fair. Vi arbejder for at gøre dig fri af nogle af hverdagens bekymringer, og vi er med dig, hvis skaden sker. Vi hjælper dig gennem hele forløbet, indtil du er godt videre - nemt og hurtigt.
Vi tilbyder forsikringer til både private og virksomheder. Kontakt os og få et forsikringstjek.
Købstædernes Forsikring
Written by the company
Contact info
Strandgade 27A, 1401, København K, Denmark
- 33 14 37 48
- kfforsikring@kfforsikring.dk
- kfforsikring.dk
4.2
Great
3K reviews
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Unacceptable delay in claim handling
Very disappointing experience with the handling of my liability claim.
The incident was reported on 2 January (claim 404495426-01), yet after several weeks the case remains unresolved. During this time the insurance company apparently failed to contact the owner of the damaged item in a timely manner.
Because of this delay, the owner ended up replacing the damaged lamp piece himself and is now asking me to reimburse 2,695 DKK. This situation could likely have been avoided if the claim had been handled within a reasonable timeframe.
As a customer, it is extremely frustrating to be placed in this position due to slow handling of a claim. I hope the company takes this feedback seriously and improves how cases like this are managed.
2 January 2026
Unprompted review
Reply from Købstædernes Forsikring
Hello Jesus
I am very sorry that you have had a bad experience with us in connection with your liability claim. Due to GDPR, I am unable to go into the details of the case here on Trustpilot.
Best regards
Elisabeth
Great experience with Mr Patrik Asp
Great experience with Mr. Patrik Asp. Knowledgeable, professional, and easy to speak with. Highly recommended.
19 February 2026
Unprompted review
Reply from Købstædernes Forsikring
Hi Aivaras
I'm happy, that you had a good experience with my colleague. Thank you very much for your recommendation.
Best regards
Elisabeth
Reply from Købstædernes Forsikring
Hi Never
Thank you for the positive review. I'm glad, you had a good experience.
Best regards
Elisabeth
Got a response super quick and the…
Got a response super quick and the whole process was straightforward
16 May 2025
Reply from Købstædernes Forsikring
Hi Bianca
Thank you very much for the positive review. I'm glad, that you found the process straightforward.
Best regards
Elisabeth
Excellent response
Excellent response. I had 2 issues, and in 24 hs were solved. It took me a couple of minutes to complete the forms. I’m really happy with my insurance company.
11 December 2024
Reply from Købstædernes Forsikring
Hi Ariel
I'm happy to hear, that you're satisfied with our service and find it easy to get help from us. Thank you for writing such a nice review.
Best regards
Elisabeth
Reply from Købstædernes Forsikring
Hej Shiyar
Mange tak for anmeldelsen.
Jeg er glad for, at du havde en god oplevelse med vores service.
Rigtig god dag til dig.
Venlig hilsen
Elisabeth
Den var god.
7 July 2024
Reply from Købstædernes Forsikring
Kære Bodil
Mange tak for den flotte anmeldelse. Den sætter vi stor pris på.
God sommer!
Venlig hilsen
Elisabeth
Reply from Købstædernes Forsikring
Hej Søren
Mange tak for din flotte anmeldelse :)
Jeg er rigtig glad for, at vi har givet dig en god oplevelse.
Du må have en rigtig god dag
Venlig hilsen
Elisabeth
Super sags behandling 👏👏
8 June 2024
Reply from Købstædernes Forsikring
Kære Carsten
Det er jeg superglad for! Mange tak for anmeldelsen.
Rigtig god dag.
Venlig hilsen
Elisabeth
Alt fra start til slut super service
24 April 2024
Reply from Købstædernes Forsikring
Kære O. HORNBÆK MURERFIRMA APS
Tusind tak for den flotte anmeldelse.
Jeg er rigtig glad for, at du har haft en god oplevelse med os.
Rigtig god dag
Venlig hilsen
Elisabeth
Reply from Købstædernes Forsikring
Hej Shahzad
Super mange tak!
Jeg er glad for, at du har haft en god oplevelse med os.
Rigtig god dag.
Venlig hilsen
Elisabeth
Hurtig og professionel ekspedition.
10 March 2024
Reply from Købstædernes Forsikring
Hej Lise
Tak for de pæne ord og den flotte score.
Hilsen
Michael
Fin behandling
Var så uheldig at få en skade på min bil som ny kunde. Intet vrøvl. Lynhurtig ekspedition. Fin behandling.
16 January 2024
Reply from Købstædernes Forsikring
Hej Holger
Tak for din anmeldelse og den flotte score.
Hilsen
Michael
God og hurtig ekspedition
27 December 2023
Reply from Købstædernes Forsikring
Hej Lars
Tak for de pæne ord og den pæne score.
Hilsen
Michael
God service.
16 December 2023
Reply from Købstædernes Forsikring
Hej Ken,
Tak for dine 5 stjerner. Vi er glade for, at du oplever en god service. Sådan skal det nemlig være, og det er dét vi hver dag arbejder på at sikre, vi giver vores kunder.
Bh. Line
God servicec
6 October 2023
Reply from Købstædernes Forsikring
Hej Elke,
Tak for din flotte anmeldelse. Det er rigtig dejligt at høre, at du er tilfreds med den service, som vi tilbyder vores kunder.
Rigtig god dag.
Med venlig hilsen
Maja, Forsikringskonsulent.
God og hurtig ekspidition.
28 September 2023
Reply from Købstædernes Forsikring
Hej Ghita
Tak for din anmeldelse og den pæne score.
Hilsen
Michael.
Reply from Købstædernes Forsikring
Hej Henning,
Tak for din anmeldelse og de 5 stjerner.
Jeg er glad for at læse, at behandling af din skade har været forløbet uproblematisk. Sådan skulle det også gerne være.
Vi sidder klar til at hjælpe, hvis du får brug for os igen.
Rigtig god dag.
Med venlig hilsen
Maja, Forsikringskonsulent.
This is a TOP NOTCH Insurance co.
I was asked to review this Danish insurance co. I don't mind. They have always done well by me and when I've had problems, I wasn't shown small print to avoid coverage. You get what you paid for. I can recommend this insurance company from personal experience.
16 August 2023
Reply from Købstædernes Forsikring
Hi Brian
Many thanks for the review and the 5-stars.
Best regards
Michael
Reply from Købstædernes Forsikring
Dejligt at vi kunne være der, da behovet opstod.
Vi takker samtidig for den pæne anmeldelse.
Hilsen
Michael
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