Simply the best… better than all the rest! Keystone Estate Agents provided the highest level of professionalism throughout our recent property sale. From the initial valuation from Laura we knew, wit... See more
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Me and my husband bought our first home through keystone estate agents and would 100% recommend them. They made the whole process very easy and stress free and from our offer being accepted to complet... See more
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I had a brilliant experience buying my new home through Keystone. The communication throughout was excellent, I was always kept updated via WhatsApp and everything felt straightforward and stress-... See more
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This is our second sale with keystone we sold in 2017 a rental but this was our family home of 42+ years. We chose keystone even though they weren't cheap but because we Trusted them. Things are a lit... See more
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Company details
Written by the company
At Keystone, we believe that selling your home should feel simple, stress-free, and expertly handled from start to finish. We work with busy, professional people who value their time and want complete confidence that every detail of their sale is being taken care of. Our clients come to us because they want an agent who goes beyond the basics. We combine exceptional marketing with genuine care — professional photography, drone footage, cinematic video tours, Matterport 3D walkthroughs, and powerful social media exposure — all designed to showcase each property at its very best. But what truly sets Keystone apart is our commitment to service and communication. Every client has a dedicated consultant providing regular updates, and our Sale Ready service ensures that searches are ordered upfront and trusted solicitors are instructed from day one. This proactive approach means our transactions move faster and more smoothly than anyone else locally. With the highest instruction-to-completion rate in the area, we’re proud to deliver results our competitors can’t match. Our clients describe us as friendly, approachable, and always one step ahead — an estate agency that genuinely cares. At Keystone, our goal is simple: to remove the stress from selling and deliver a moving experience that exceeds expectations every single time.
Contact info
117 High Street, CH5 4DF, Connahs Quay, United Kingdom
- 01244 836636
- mail@keystoneestateagents.co.uk
- keystoneestateagents.co.uk
4.7
Excellent
33 reviews
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Thank you so much Keystone team 🤩
Thank you so much Keystone team 🤩
Today is definitely a day to celebrate, and I honestly can't put into words how happy and grateful we are!
We are incredibly thankful for all your hard work, for finding us a buyer in such a short space of time, and especially for securing an offer that went far beyond anything we had expected!The whole experience has exceeded our expectations in every possible way!
The level of service you have provided has been absolutely outstanding, and choosing you as our estate agents was without a doubt one of the best decisions we could have made.
Your communication has been amazing from start to finish, your responses were always prompt, and the way you handled everything so efficiently made the whole process so much easier for us.
We genuinely couldn't have asked for a better team, and I will most definitely be recommending you to anyone looking to sell their property.
Once again, thank you so much for everything. We truly appreciate all the effort and dedication you have put into making this happen.
Sending our very best wishes to you and the whole team!
Warmest regards,
Sylwia & Leon
9 October 2026
Unprompted review
Reply from Keystone Estate Agents
Dear Sylwia & Leon,
Thank you so much for taking the time to leave such a wonderful review – it’s made the whole team’s day!
We’re absolutely delighted for you both. Finding the right buyer so quickly and securing an offer above your expectations is exactly what we work towards, and it’s been a real pleasure helping you get there. Hearing that our communication and responsiveness made the process easier for you means a great deal to us.
Thank you, too, for your kind words and for recommending us – that’s the highest compliment we can receive. Today is definitely one to celebrate, so enjoy it!
We wish you every happiness with your next chapter, and we’re always here if you ever need us.
Warmest regards,
Ben and the Keystone team
We’d highly recommend Keystone
We’d highly recommend Keystone! They kept us updated throughout, were always on hand when we needed them and regularly answered questions before we’d even thought to ask. One thing that really stood out to us was that they start the searches as soon as your property goes on the market, rather than waiting until an offer is accepted. This made such a huge difference and really helped speed up the whole process. Everything was handled so quickly and smoothly, and we’re really pleased with the outcome. We wouldn’t hesitate to use them again. Thank you so much!
28 September 2026
Unprompted review
Reply from Keystone Estate Agents
Hi Zoe,
Thank you so much for such a lovely review – we really appreciate you taking the time to write it.
We’re thrilled the process felt quick and smooth for you, and it’s great to hear that our proactive approach made a difference. Starting the searches as soon as a property goes on the market is something we firmly believe in. It removes one of the biggest causes of delay later on and gives everyone more certainty once an offer is agreed, so we’re delighted you saw the benefit first-hand.
Keeping you updated and staying one step ahead of your questions is exactly how we like to work, so your kind words mean a lot to the whole team.
Thank you again for choosing Keystone, and we’d be very happy to help you again whenever the time comes.
Warmest regards,
Ben and the Keystone team
Fantastic service from start to finish
I had a brilliant experience buying my new home through Keystone. The communication throughout was excellent, I was always kept updated via WhatsApp and everything felt straightforward and stress-free.
It was genuinely the easiest house purchase I’ve experienced, and the lovely little touches made it even more special. When I collected my keys, I was given a framed picture of my new house with “Home Sweet Home” and the date I picked up the keys on it. Such a thoughtful keepsake and something I really wasn’t expecting.
Fantastic communication, friendly service and a really personal touch. I would definitely recommend them.
18 September 2026
Unprompted review
Reply from Keystone Estate Agents
Thank you so much for such a lovely review. It really does mean a lot to us.
We know buying a home can sometimes feel stressful, so hearing that you felt well informed throughout and that everything was straightforward and stress-free is exactly what we want for every one of our buyers.
I’m especially pleased you liked the little keepsake when you collected your keys! We love being able to add those personal touches – getting the keys to your new home is such a special moment and one worth remembering.
Wishing you every happiness in your new home and thank you again for choosing Keystone.
Jill
Operations Manager
This is our second sale with keystone…
This is our second sale with keystone we sold in 2017 a rental but this was our family home of 42+ years. We chose keystone even though they weren't cheap but because we Trusted them. Things are a little different now to back in 2017. I would say better and they use every tool available to highlight your property in its best light. From the initial frank and honest valuation from Sammie who settled our nerves to the amazing photos and video by Beth. The viewing specialist Debbie did a great job with prospective buyers and finally the negotiation and sale completed by Lee and Sophie. Each stage is managed by professionals. No waiting for feedback every week without fail from Sammie marketing our property to Sophie completing it we were never left in the dark.We had an amazing experience again and Sold our home in 1 week If you are thinking of selling I would recommend keystone.
18 September 2026
Unprompted review
Reply from Keystone Estate Agents
Thank you so much for taking the time to leave such a lovely review, and most importantly, for trusting Keystone for a second time.
We completely appreciate that selling your family home after more than 42 years is very different to selling a rental property. There are so many memories attached to a home after that length of time, so the fact that you chose to put your trust in us again really does mean a great deal.
It’s also lovely to hear you feel our service has developed since 2017. We’re constantly looking at how we can improve what we do, whilst keeping that personal service at the heart of everything.
I’ll make sure Sammie, Beth, Debbie, Lee and Sophie all see your comments. It really is a team effort, with each person looking after their part of the journey, so hearing that you felt supported and kept informed at every stage is wonderful.
To achieve a sale within just one week was a fantastic result too!
Thank you again for choosing Keystone, not once but twice, and we wish you all the very best for the next chapter.
Ben
Managing Director
We literally couldn’t have done it without them!
We literally couldn’t have done it without them! In March 2025 we put our house on the market with another estate agent and after 8 months we had not even one offer. We felt drained and didn’t know what to do. I had been in contact with keystone through viewing houses so we made the decision to change to them and have our house go up in January 2026. Our house was one the market for all of 30 minutes before a viewing was confirmed and less than a week later we had an offer!! Jonathan and Sally could not have done more for us during this journey and we are so incredibly grateful. The most important part was never feeling like just another house to sell, they truly cared about us and understood the struggle we had just to get to the point of exchange. We really thought we would never be able to move from our tiny 2 bed with our toddler but keystone made it happen for us. To everyone at keystone, especially Jonathan and Sally, we are so beyond grateful for all of your hard work!! Without a doubt the best estate agent
17 August 2026
Unprompted review
Reply from Keystone Estate Agents
Hi Alice.... Thank you so much for taking the time to leave this, and what a journey, we're so glad it ended so well for you and your little one.
We do want to flag something, though: we've checked our records and can't find your name, and we don't have anyone on our team called Jonathan or Sally. It sounds like this wonderful review may have been intended for a different agency that also goes by the name Keystone, rather than us here.
We'd hate for Jonathan and Sally to miss out on the recognition they clearly deserve after everything they did for you, so we wanted to gently flag it in case you're able to find the right Keystone and pop it over to them, we're sure they'd be thrilled to read it.
Congratulations again on your move, and we're sorry it wasn't us who got to be part of your journey this time.
Keystone Estate Agents
Our experience was amazing
Our experience was amazing. Bridget was very helpful throughout the process of purchasing our first home. With updates and checks through each milestone in the purchase.
Highly recommend Keystone and Bridget for making our dream home happen.
4 September 2026
Unprompted review
Reply from Keystone Estate Agents
Thank you so much for this Aaron, and huge congratulations on your first home! There's nothing quite like that milestone, and we're so pleased Keystone could be part of it.
Bridget will be delighted to read this, keeping you updated and checked in at every step is exactly what we aim for, especially on something as big as a first purchase, and we'll make sure she knows how much it meant to you.
Wishing you every happiness in your dream home. Thank you for choosing Keystone, and for taking the time to share this.
The Keystone Team
Highly recommend
Highly recommend. The team are supportive, proactive and friendly. They were always in reachable and enabled this journey to be stress free.
2 September 2026
Unprompted review
Reply from Keystone Estate Agents
Thank you so much, Josie, this really means a lot to us!
Being reachable and taking the stress out of the process is exactly what we strive for with every client, so it's wonderful to hear that came through for you. We'll be sure to pass this on to the team.
Thank you for choosing Keystone and for taking the time to leave such kind words.
The Keystone Team
Made the whole process easy and answered any questions I had
Made the whole process easy
14 August 2026
Unprompted review
Reply from Keystone Estate Agents
Thank you so much for the kind words! Making the process easy and being there to answer every question is exactly what we aim for, so this really means a lot to us.
Thanks for choosing Keystone.
The Keystone Team
All other estate agents should take…
All other estate agents should take note …. This is how you do it . From beginning to end the process was smooth, efficient and faultless. The valuation was an honest appraisal of the property’s value rather than simply looking at similar houses . The communication was second to none, updates, feedback , queries , everything was perfect. The team are ALL amazing without exception . The customer care, the friendliness the professionalism all 100% . Did we get the best price for our home? YES . Was it worth the extra cost ? Every penny.
Thank you Keystone
21 August 2026
Unprompted review
Reply from Keystone Estate Agents
Pam, thank you for this, we're genuinely blown away.
It means so much that you noticed the valuation was an honest reflection of your property's true value, not just a number pulled from nearby comparables. That's exactly the approach we believe in, and it's brilliant to hear it landed the way we intended.
Smooth, efficient, faultless, second to none, that's the standard the whole team works to every single day, and reading that they delivered it for you without exception is exactly why we do this.
And to hear it was worth every penny means everything. We always believe a higher standard of service is what gets the best outcome, and it's wonderful when a client feels that value so clearly.
Thank you for trusting us with something so important, and for such a generous review.
The Keystone Team
Great experience
My experience with Keystone has been second to none. From Laura’s initial consultation, and then the follow through with Sophie handling my case has been really responsive and supportive. I really think that Keystone have got it right with the journey, and never felt like I was an afterthought. Great work and we’re delighted in our new home with no stresses with the sale.
3 August 2026
Unprompted review
Reply from Keystone Estate Agents
Thank you so much, this is wonderful to read!
We'll make sure Laura and Sophie both see this, they'll be delighted. Getting that initial consultation right and then having it followed through with the same level of care and responsiveness is exactly the journey we want every client to have, so it means a lot that it came through so clearly for you.
Congratulations on your new home, and thank you for trusting us to get you there stress-free.
The Keystone Team
Smooth process from start to finish
Smooth process from start to finish. Many thanks 5*
14 August 2026
Unprompted review
Reply from Keystone Estate Agents
Thank you so much, Peter, we really appreciate you taking the time to leave this!
Delighted the process was smooth from start to finish, that's exactly what we aim for. Thanks again for choosing Keystone and for the 5 stars.
The Keystone Team
Great Estate Agents
We have just recently completed our purchase with Keystone, throughout very supportive and Sophie that was dealing with our purchase was fantastic very friendly and professional and always so helpful. Would definitely recommend Keystone.
10 August 2026
Unprompted review
Reply from Keystone Estate Agents
Thank you so much for this lovely review, and congratulations on completing your property purchase with Keystone!
We're delighted that Sophie made the process so smooth. Her friendly, professional and helpful approach is exactly what we aim to deliver for every buyer and seller who works with our estate agency team.
Providing supportive, stress-free service throughout the property buying and selling journey is at the heart of what we do at Keystone, and it means a great deal to know that came through for you from start to finish.
Thank you for recommending Keystone, we're so pleased to have helped you complete your home purchase.
Best Regards Ben - Managing Director
A pleasure to deal with.
All the team at Keystone were a pleasure to deal with throughout my purchase. A special mention goes to Sophie who kept in touch regularly and was always friendly and very professional. Thank you. I'm so happy in my new home!
19 August 2026
Unprompted review
Reply from Keystone Estate Agents
Sally, thank you so much for this, it's really made my day.
I'll be sure to pass your kind words on to Sophie and the whole team, they'll be thrilled. Keeping in touch regularly and making sure every client feels well looked after throughout their purchase is something I care about a great deal, so it means a lot to hear that came through so clearly for you.
Congratulations again on your new home, Sally, I'm so pleased for you. Thank you for choosing Keystone.
Ben
⭐⭐⭐⭐⭐ Exceptional Service
⭐⭐⭐⭐⭐ Exceptional Service – Worth Every Penny
From start to finish, the team provided an outstanding service that exceeded all of our expectations.
They sold our house in just 6 days, and we had an offer accepted on our new home within the same week. Even more impressively, a chain involving four properties was fully completed within just 12 weeks, which is almost unheard of in today's market.
Their professionalism, communication, and social media presence are second to none. What really sets them apart is how proactive they are. They don't just sit back and wait for things to happen—they actively push everything forward, working closely with solicitors and keeping everyone updated. Their WhatsApp group updates were invaluable and helped keep what could have been a very stressful process as smooth and worry-free as possible.
The support didn't stop once the house was sold. They were there every step of the way before, during, and after the sale, always available to answer questions and offer guidance. It's rare to find a company willing to go so far above and beyond their remit, but that's exactly what they do.
The personal touches at completion, from the thoughtful gifts to presenting the keys in a beautifully decorated bag, made the experience feel truly special.
We honestly couldn't recommend them highly enough. If you're looking for an estate agent that genuinely cares, delivers results, and makes the whole process as seamless as possible, look no further. They started as our estate agents and ended up feeling like friends. Thank you for everything! 😊🏡✨
22 May 2026
Unprompted review
Reply from Keystone Estate Agents
Thank you so much for such an incredible review.
Reading feedback like this means the world to our whole team. We're absolutely delighted that we were able to help you secure a sale within just six days, find your next home so quickly, and then guide a four-property chain through to completion in just 12 weeks.
For us, selling a property is only part of the job. We believe the real difference comes from keeping everyone informed, staying proactive, and doing everything we can behind the scenes to keep the transaction moving forward. It's wonderful to hear that the WhatsApp updates, regular communication, and support throughout the process helped make your move feel less stressful.
We're especially pleased that the little touches at the end of your journey were appreciated. Moving home is a significant milestone, and we always want completion day to feel like a moment worth celebrating.
Thank you for placing your trust in us and allowing us to be part of such an important chapter in your lives. It has been a genuine pleasure helping you move, and we're incredibly grateful for your recommendation.
Wishing you many happy years in your new home.
Ben, Jill, Sophie and the entire Keystone Team 🏡💙✨
Highly recommended
I fully recommend anyone who's looking at selling to instruct Keystone.
When I first started searching for an agent I'll openly admit I was put off by their fees being higher than the average high street agent. But having a detailed chat to Laura, telling her about my circumstances and her assuring me that they could work with me to get the best result, I went with my gut and trusted that they knew their stuff!! How right I was. One of the main reasons I had faith in them was when Laura told me that as soon as the house goes up for sale they order the searches which could be back and completed within 4-6 weeks. This is incredibly beneficial as the local council timeframes are currently 3-4 months. I don't know of any other agent who offers this service.
For my property, the pictures and video were taken on 18th March. After the initial "before public" listings it was added to rightmove on 28th March.
We had a suitable offer on 15th April and completed today, 15th May. Whilst our circumstances were easier than most, no chain and cash buyer etc, I felt supported by Laura and Jill all the way through the process. At no point did I feel the need to chase them, their WhatsApp chat with me and the online portal detailing where we were at each point in the journey told me everything I needed.
So my message to anyone searching for a decent agent is, don't dismiss the agent that charges the most, look at what they can offer that could potentially save you money, stress and time in the long run.
15 May 2026
Unprompted review
Reply from Keystone Estate Agents
Thank you for taking the time to leave such a detailed review and for putting your trust in us.
We completely understand your initial hesitation about our fees, and we're delighted that after speaking with Laura, you felt confident enough to trust the process. As you've highlighted, our approach isn't simply about selling a property—it's about creating the best possible outcome whilst reducing stress, uncertainty and delays wherever we can.
We're particularly pleased that you recognised the value of our Sale Ready Service. Ordering searches upfront is something we feel can make a huge difference to transaction times, especially when local authority search turnaround times can add months to a sale. Seeing your property go from marketing in March to completion in May is a fantastic example of what can be achieved when preparation, communication and the right buyer all come together.
Laura and Jill will be especially grateful for your kind words. Providing regular updates through WhatsApp and our online portal is all part of ensuring our clients never feel left in the dark and never have to chase for information.
Thank you once again for your recommendation. It was an absolute pleasure helping you with your move, and we're thrilled that the service you received proved that sometimes value is about far more than simply choosing the lowest fee.
We wish you every happiness for the future.
**Ben, Jill, Laura and the Keystone Team** 🏡💙
Laura has been fantastic from the…
Laura has been fantastic from the valuation of my property through to the completion of the sale. Very professional and friendly, I can’t thank Laura and the team enough, fantastic service from Jill also.I would highly recommend Keystone Estate Agents. The services and advice they offer from super quick searches to solicitor recommendations are so helpful. Thank you Keystone for smooth and efficient sale.
15 May 2026
Unprompted review
Reply from Keystone Estate Agents
Thank you so much for your wonderful review and recommendation.
We're absolutely delighted to hear how pleased you were with the service you received from Laura and Jill throughout your move. Laura is still relatively new to her role, so feedback like this is especially rewarding and a real testament to the care, professionalism and dedication she brings to helping our clients.
We're also pleased that you found our Sale Ready Service, recommended solicitor network and proactive approach helpful in keeping your sale moving smoothly and efficiently. Our goal is always to take as much stress out of the process as possible, so it's fantastic to know that was reflected in your experience.
Thank you once again for choosing Keystone. It was a pleasure helping you with your move, and we wish you all the very best in your new home.
Ben, Jill, Laura and the Keystone Team 🏡💙✨
5 Stars
I’ve recently bought my first house, and I had the absolute pleasure of dealing with Sophie Goodacre. Sophie is knowledgeable, prompt and has customer service down to a T. If you want a fast, personal and reliable estate agent, then use Keystones. Thank you Sophie!
8 May 2026
Unprompted review
Reply from Keystone Estate Agents
Thank you so much for your kind review.
Firstly, congratulations on purchasing your first home! 🏡 What an exciting milestone, and we're delighted that Sophie was able to play a part in making the experience such a positive one.
Sophie will be thrilled to read your comments. She is incredibly passionate about looking after our buyers and sellers, and her knowledge, communication and commitment to providing a personal service are qualities we're very proud of.
Thank you for choosing Keystone and for recommending us. We hope you're settling into your new home and creating lots of wonderful memories there.
Ben, Jill, Sophie and the Keystone Team 💙✨🏡
I received a brilliant service from…
I received a brilliant service from keystone,
They did all the viewings for me and kept me upto speed with the feedback,
The house sold within 2 weeks and I put that down to their superb marketing.
Thanks again
28 April 2026
Unprompted review
Reply from Keystone Estate Agents
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you were pleased with the service you received and that our team was able to take the stress out of the process by handling all of the viewings and keeping you updated with detailed feedback throughout.
Selling within two weeks is a fantastic result, and we're pleased that our marketing strategy, professional presentation and proactive approach helped attract the right buyer so quickly.
Thank you for trusting Keystone with your sale. It was a pleasure helping you move, and we truly appreciate your recommendation.
Ben, Jill and the Keystone Team 🏡💙✨
Keystone has been amazing
Keystone has been amazing, from the very start of booking viewings to the very end of completion. Sophie was amazing, she offered us some great advice and made sure the process ran soomthly throughout. I would 100% reccomend Keystone for your buying needs. They were all so lovely but a big shout out to Sophie who got us into our first home so quick!
16 April 2026
Unprompted review
Reply from Keystone Estate Agents
Thank you for sharing this Beth—it really does mean a lot to us.
We’re so pleased to hear that your journey felt smooth from start to finish, especially with it being your first home. That early stage of booking viewings right through to completion is where having the right support makes all the difference, so it’s great to know you felt well looked after throughout.
A big thank you as well for highlighting Sophie—she’ll be absolutely made up to hear this. Helping first-time buyers get moved quickly, while keeping everything clear and under control, is exactly what we aim for.
Wishing you lots of happy memories in your new home 🏡
Fantastic agents
Fantastic agents! Sophie worked closely with us and was quick with all information and any help we needed making the process a lot smoother and calmer! They even gave us a lovely moving in picture frame with a bottle of Prosecco which really made our moving in day very special! Thankyou for all your hardworking!
2 March 2026
Unprompted review
Reply from Keystone Estate Agents
Thank you for such a thoughtful review—this really means a lot.
We’re so pleased to hear that everything felt smooth and calm throughout. That’s exactly what we’re aiming for, especially during what can often be quite a stressful process. Sophie will be delighted with your kind words—she takes real pride in keeping everything clear, responsive and under control from start to finish.
And I’m glad the moving day touches made a difference too—those moments matter, and it’s always nice to celebrate properly when the keys are finally in your hands.
Wishing you all the very best in your new home, and if you ever need anything in the future, we’re always here to help.
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