Abie is a credit to the company. We have always used a competitor of yours but Abie has completely changed that and now we are 90% Keylite ! Not only has she built a fantastic relationship with me and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Keylite are a fantastic roof window company, they couldn’t be made any easier to deal with than with the help of James Street who’s not only one of the best looking window reps out there but he has a... See more
Company replied
Great loft ladder. First ladder turned up damaged in transit, very easy to call and speak to a human, Kritika had a replacement organised and out for delivery within minutes of my call which arrived... See more
Company replied
From my first enquiry through to installation, the whole experience was excellent. I chose to have an electric solar roof window fitted and wasn't sure which option would be best. The Area Sales Man... See more
Company replied
Company details
Written by the company
Keylite Roof Windows is proud to be known for innovative designs. Keylite offers a full range of pitched roof windows, flat roof windows, blinds, timber loft ladders and flashings. We believe that every product produced should provide the very best in innovation, quality and value for money. With a focus on design technology, unrivalled service and renowned product support as standard, we provide not only the practical choice for professionals but the reliable one for homeowners alike. Our award-winning, patented, and completely maintenance-free roof solutions are trusted by leading housebuilders across the UK for their reliability and performance.
Guarantee
We are confident that our products will give trouble free performance throughout it's lifetime and beyond.
Keylite Roof Windows and Flashings are covered by a 10-year guarantee, with a 20-year guarantee on Polar White PVC Centre Pivot Roof Windows. We are confident that our products will give trouble-free performance throughout this period and beyond. All electric components, blinds and accessories are covered by a 3-year guarantee.
Contact info
Unit 3 Gateway Road, Burton Gateway., DE13 8FL, Burton upon Trent, United Kingdom
- 01283 200198
- customercare@keyliteuk.com
- keyliteroofwindows.com
4.1
Great
974 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Keylite Roof Windows
We appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
Reply from Keylite Roof Windows
Thanks for taking the time to leave a review. We're delighted to hear our loft hatch was easy to fit and met your expectations. We appreciate your feedback and hope to work with you again in the future.
Just perfect
25 February 2026
Reply from Keylite Roof Windows
Thank you for the 5-star review. It's great to hear everything was just perfect. We appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
The quality of the blinds are very…
The quality of the blinds are very poor. In comparison to competitor blinds installed at the same time they are not up to the same standard at all.
24 February 2026
Reply from Keylite Roof Windows
Hi Aishling, thank you for taking the time to leave a review. We're sorry to hear you're disappointed with the quality of your blinds - that's not the standard we aim for, and we take feedback like this seriously.
We'd like to look into this further for you. Could you get in touch with our customer care team directly so we can review your order and understand exactly what's fallen short? Please contact us at customercare@keyliteuk.com and we'll do our best to put things right.
Gteat value for money bought blinds a…
Gteat value for money bought blinds a year later, so easy to fit and use.
22 March 2026
Reply from Keylite Roof Windows
Thanks so much for the kind words, Clayton, and for coming back to us a year on! Really glad the blinds have been such a great fit. Easy installation and everyday usability are things we put a lot of thought into, so it's great to hear that's come through. Hope you're still enjoying them!
Had some issues with initial item but…
Had some issues with initial item but were prompt and rectified quickly.
19 February 2026
Reply from Keylite Roof Windows
Thank you for taking the time to leave a review, Louise, and for your patience when things didn't go smoothly first time around. We're glad the team were able to get it sorted quickly for you. It's never ideal when an issue crops up but we always want to make sure it's put right. Hope you're happy with everything now!
Keylite we're very quick to answer any…
Keylite we're very quick to answer any calls, and very efficient. There customer service was excellent. Everyone I had contact with were very knowledgeable and friendly.
29 April 2026
Unprompted review
Reply from Keylite Roof Windows
What a lovely review, thank you so much! We're really proud of our customer service team so it's brilliant to hear they were responsive, knowledgeable and friendly throughout. We'll make sure the team sees this as it'll mean a lot to them. Thanks again for choosing Keylite!
Keylite were/are brilliant to deal…
Keylite were/are brilliant to deal with. Great value for the blinds/products. The sales support/customer care (Kritika in my case) was excellent to deal with in terms of response time and was extremely helpful. I would 100% recommend Keylite.
21 April 2026
Unprompted review
Reply from Keylite Roof Windows
Thank you for such a fantastic review! We’re delighted to hear you’re happy with the value of our blinds and products.
It’s especially great to know that Kritika provided excellent support and quick responses throughout, your kind words will certainly be passed on to her.
Communication and Customer Service…
Our customer is working to a tight deadline on site. On contacting Kritika, she was able to fast track our order by a week which has resolved the situation totally. Many thanks for the great service
17 April 2026
Unprompted review
Reply from Keylite Roof Windows
Thank you for your fantastic feedback! We understand how important tight deadlines can be on site, so we're really pleased Kritika was able to step in and fast track your order to help keep everything on track.
We’ll be sure to pass on your kind words to her. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Reply from Keylite Roof Windows
We’re really pleased to hear that you found the ordering process straightforward and that your delivery arrived quickly and exactly as expected. It’s also great to know that the installation was easy to complete. We appreciate your support and hope to assist you again in the future.
Very helpful
Very helpful
Kritika and the Keylite team were very helpful and got back to us A.S.A.P
any questions and they would give a quick and helpful response
look forward to working with them again
15 April 2026
Unprompted review
Reply from Keylite Roof Windows
Hi James, We're really pleased to hear that Kritika and the team were able to support you quickly and effectively. Providing helpful and responsive service is something we take great pride in.
Great windows that are easy to fit
Great windows that are easy to fit. Would have given 5* but one had a faulty catch which meant a replacement but sorted out quickly, only losing a couple of days.
25 February 2026
Reply from Keylite Roof Windows
Thank you for your feedback and for the 4-star review! We're glad to hear you found the windows easy to fit and that you’re happy with the product overall. We’re sorry about the faulty catch, but we’re pleased it was resolved quickly with minimal disruption. Your understanding is much appreciated.
Reply from Keylite Roof Windows
Thank you for your great feedback! We're delighted to hear you’re happy with both the service and the product.
It is easy to install the Blind on the…
It is easy to install the Blind on the Roof Windows according to the installation instruction.
Using the blind feel more comfortable with controllable brightness and privancy.
25 January 2026
Reply from Keylite Roof Windows
Thank you for your feedback, Sik Ming. We’re pleased to hear the blind was easy to install and is helping improve comfort and privacy in your space.
Over priced and underwhelming
All I needed was a small roll of insulating foam that had been unpicked by a gang of marauding seagulls, as evidenced by the photos I sent to Keylite. Relatively quickly I was sent a link to purchase a window maintenance kit for which I was charged £60 and that contained a raft of things that I didn’t need and won’t use either with any luck. After a fortnight I had to ring to chase. Overall an underwhelming experience.
23 January 2026
Reply from Keylite Roof Windows
Thank you for your feedback, Matt. We’re sorry to hear the kit didn’t meet your expectations. The maintenance kit is designed as a complete solution, but we appreciate it may include items not required in every case. We’ll take your comments on board, and if you need any further assistance, please contact our Customer Care team.
Reply from Keylite Roof Windows
Thank you for your feedback, Jo. We’re glad you’re happy with the blinds overall, but sorry to hear about the issue with the arm. If you’re experiencing a problem, please let us know and our Customer Care team will be happy to help.
Quick delivery
Quick delivery.
Easy step by step guide to follow for installation. Great quality. 100% blackout material.
19 February 2026
Reply from Keylite Roof Windows
Thank you Kimberley. We’re delighted to hear you’re happy with the quality and blackout performance, and that installation was straightforward.
Good quality
Prompt delivery.
Delivered within expected delivery date.
Easy to fit.
Perfect fit.
Good quality
25 November 2025
Reply from Keylite Roof Windows
Thank you for your review, Dottie. We’re pleased to hear everything arrived on time, was easy to fit, and met your expectations for quality.
Great quality windows and blinds
Great quality windows and blinds. Highly recommend going direct for keylite blinds.
23 March 2025
Unprompted review
Reply from Keylite Roof Windows
Thank you for your kind feedback, Abigail. We’re delighted to hear you’re happy with the quality of our windows and blinds and appreciate your recommendation!
Quick delivery and easy to fit
9 February 2026
Reply from Keylite Roof Windows
Thank you for your review, Carol. We’re pleased to hear everything arrived quickly and was easy to install.
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