Key Group Services Ltd Reviews 74

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Key Groups Services support our hotel group with health and safety and wider compliance support, helping us stay on top of standards and day to day requirements across our business. We have a s... See more

Rated 5 out of 5 stars

Key Group Services have always been very thorough when visiting site and carrying out the necessary site visits, David has always been on hand to answer any questions, as the rest of the team have als... See more

Rated 4 out of 5 stars

Very good and thorough company. We used Key Safety Solutions more 5 years. Mark Howell was our contact & officer and he was always helpful, professional & friendly. The only issue to note would be tha... See more

Rated 5 out of 5 stars

Key Safety Solutions have provided what they said they would. They have come on board and worked with what we already had in place, updated and incorporated it into their documentation and on-lin... See more

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4.8

Excellent

TrustScore 5 out of 5

74 reviews

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Rated 5 out of 5 stars

Our Hotel Group

Key Groups Services support our hotel group with health and safety and wider compliance support, helping us stay on top of standards and day to day requirements across our business.

We have a strong working relationship with their management team and the service has been consistently reliable. Kristian has been excellent both in person and in communication, responsive, clear, and proactive. Amie has been equally strong, thorough, practical, and easy to work with. Key Groups Services feel like a trusted partner and I would confidently recommend them.

Jamie
Latona Leisure Group

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service for HS & HR matters

I can’t praise Key Group Services Ltd enough.
We are a private care company of approx 60 staff. We are regularly contacting Angharad Warner and sometimes Steve Barrett for advice They are always prompt with advice on how to proceed while complying with employment law. Their advice is invaluable to our company.

For the past 19 months we have been involved in a litigation case whereby we were facing employment tribunal procedures with an ex employee. We worked closely with Lucy Williams, Head of Employment Law and Human Resources. She guided us through several hearings including a Dispute Resolution Hearing. Ultimately, she enabled us to reach a very successful conclusion. As Company Director, I cannot thank Lucy enough for her dedication and tireless efforts in supporting us to reach this goal.
Lucy’s knowledge, experience, support and commitment to her job is exemplary. Thankyou so much Key Group Services Ltd and a huge Thankyou to Lucy Williams.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

EXCEPTIONAL SERVICE!! Thank you :)

I have the pleasure of working with KEY GROUP SERVICES and I must say, I am thoroughly impressed. Their team have provided me with sound advice that has been both practical and effective.

From the moment I reached out, their team was responsive and professional. They take the time to explain complex concepts in a way that was easy for me to understand, which I greatly appreciated.

Their advice has proven to be invaluable. We, as a Charity, have been able to make more informed decisions, and feel much more confident as a result.

What sets Key Group Services apart is their commitment to their clients. They go above and beyond to ensure client satisfaction, and it's clear that they truly care about the success of those they advise.

I would highly recommend Key Group Services to anyone in need of expert advice. Their knowledge, dedication, and professionalism are unmatched. Thank you, KGS for your exceptional service!

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Faultless, fuss free and affordable

After Searching online for a trusted training provider, Key Group Services was a no brainer. From start to finish, all the team were polite, friendly and extremely helpful. The covered all the training we required (and more) with the online portal being very user friendly and fuss free. communication and support throughout our experience was also amazing. Not only was this a faultless service, it was at a very reasonable cost. Would 100% recommend and will definitely be using Key in the future.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

We at ABR Gwent have been working with…

We at ABR Gwent have been working with Key Group Services for our Fire and Health and Safety compliance.
David C is a pleasure to work with, bringing extensive knowledge and great enthusiasm to help keep us moving in the right direction with our compliance.
Highly Recommended.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Great Company

We have been dealing with Key Group Services for our H+S for many year. Can't fault the service they provide

24 April 2024
Unprompted review
Rated 5 out of 5 stars

An excellent extension to our business!

Key Group have proven year on year as to the benefit of outsourcing aspects of our business over to them. From Health and Safety and Human Resources their abilities have shone through from knowledge of the latest regulations to updating us when legislation changes. They are firm in what we need to carry out and helpful when we do not understand any changes that may be required…. Always a pleasure to talk with. We were so impressed we now use their services for our other division of Nero.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

I highly recommend Key Group Services Ltd for their exceptional commitment in helping us maintain a safe workplace. Their expertise, proactive approach have consistently contributed to our company's well being over the years.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

Small Business

As a small business we really appreciate the advice/help that we receive from Key Safety and all the staff, always very helpful and a pleasure to speak to nothing is too much trouble for them we have been with them for a number of years and look forward to renewing with them again this coming year great company to work with would definitely recommend and have done!

21 February 2024
Unprompted review
Rated 5 out of 5 stars

We have recently renewed our contract…

We at AET Extraction Ltd, have recently renewed our contract for another 3 years. I have found the company to be professional and very helpful during their visits and whenever I've phoned with a query. I would definitely recommend Key Group Services Ltd.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Staff Team Building Day

Steve and his colleagues organised a company team building day designed to obtain feedback to help our management improve the service to our employees. It was an excellent day which left the staff buzzing, and good feedback was obtained which we will take and reconsider some of our management processes as a result. Very positive for all involved.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Thankyou Key Group

Steve Barrett provided a fantastic service for our team building day. This was the first time our business has held this type of event and from planning the event through to the day itself, Steve was exemplar in his professionalism and delivery.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Like many small businesses

Like many small businesses, we operate without a bespoke HR team or staff member for this important role, and so spoke to KEY about the services they could offer. We needed effective and relevant advice for our business needs but as important, it had to be at cost effective price. Key have provided both requirements excellently and we would highly recommend their services.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Good company, good people

Very impressive wealth of knowledge regarding all aspects of H&S. Our point of contact being David. C who is always happy to help with any queries that we have regarding H&S matters. Would 100% recommend.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We've been with Key Group for a few years now and the level of service we’ve had since being with them has been excellent. Every person and department there, are a credit to the company. I would definitely recommend them.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Legal team

I have dealt with Key Group for nine years. As a business owner who has had many staff to manage over this time I can only say how professional and caring Lucy Williams and her team are.
Lucy assisted the company with some very difficult and challenging times due to a take over and complete restructure of a business,
Lucy is patient, knowledgeable and has a balanced and measured approach to her legal advice and this is absolutely needed to ensure sensible approaches are taken.
Thank you Lucy and the team.
Helen Dickie

5 November 2023
Unprompted review

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