Key Equity Release Reviews 

17,905
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, patient, and knowledgeable staff for guiding them step by step through difficult financial and legal processes without ever making them feel rushed or pressured. People highlight that the overall service is exceptionally professional, providing clear explanations and maintaining excellent communication that makes the journey entirely smooth and stress-free. Some reviewers were not happy with occasional communication gaps, noting instances where advisors failed to return scheduled phone calls or conducted rushed consultations. Others mentioned experiencing frustrating delays or having to make multiple attempts before finally receiving the necessary assistance from representatives.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing advisors as friendly, knowledgeable,... See more

Service

Customers report widespread satisfaction and appreciation for the service provided by the advisors. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisors for making the... See more

User experience

Clients share positive opinions on user experience, highlighting how advisors explain every step clearly and... See more

Customer communications

People report positive experiences with contact, highlighting helpful, knowledgeable, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having no experience with Equity release whatsoever. I chose Key Equity because of their good positive reviews and I wasnt disappointed. Joseph Withers took us through the whole process guiding and ad... See more

Company replied

Rated 5 out of 5 stars

We were helped by Tony Salter of Key Equity Release. He was thorough, friendly yet professional, and helped us understand the full implications of what we were doing, giving us plenty of choice and... See more

Company replied

Rated 5 out of 5 stars

A highly recommended company I was given a recommendation via friends who had dealt with Neil Clarke previously. Neil was there every step of the process and always on the end of the phone when... See more

Company replied

Rated 5 out of 5 stars

Tom Walmsley worked with us to update our wills. He was friendly, helpful and knowledgeable. He explained things clearly, outlining our various options and most importantly he listened to what we were... See more

Company replied


Company details

  1. Pension Fund
  2. Financial Consultant
  3. Mortgage Broker

Written by the company

Key Equity Release helps people make confident, informed decisions about later life finances. We’ve supported over one million customers and are rated Excellent on Trustpilot, with more than 16,000 5-star reviews. We take time to listen, explain your options clearly, and recommend what’s genuinely right for you. And if equity release isn’t right for you, we'll tell you. Because your home — and your peace of mind — mean more.

Key Equity Release

Written by the company

Equity Release
Trusted, award-winning equity release specialist
Highly experienced
We have over 25 years' experience. We've helped more than a million customers with tailored equity release advice. Once we've taken the time to understand your needs, we’ll have a sound idea of what the right plan is for you.
We're regulated experts
Key is regulated and a proud member of the Equity Release Council

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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4.9

All reviews

(17,905)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

My wife and I have recently been dealing with Joseph (Joe) Nield of Key Estate Planning in relation to our estate planning needs (Wills, Lasting Powers of Attorney etc.). Throughout the process we have found Joe to be thoroughly professional and extremely helpful in guiding us through areas in which we have little knowledge or expertise. I can highly recommend Joe to anyone needing similar advice and guidance.

11 June 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We are so pleased to hear about your positive experience with us. It is wonderful to know that our team provided such professional and helpful guidance. We truly appreciate your kind recommendation.

Key Equity Release

Rated 5 out of 5 stars

My equity release plan was exactly what…

My equity release plan was exactly what i needed for a comfortable retirement.
Joesph Withers was a very helpful adviser who helped me through the process, and ensured I got the most suitable plan in place.

11 June 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're so pleased to hear your equity release plan is perfect for a comfortable retirement. We appreciate your kind words about our adviser.

Key Equity Release

Rated 5 out of 5 stars

Great service and support

Andrea Love is dealing with my Estate Planning needs, including Will and Lasting Powers of Attorney, and she is very knowledgeable, thorough and professional.

8 June 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're so pleased to hear about your positive experience with our estate planning services. We appreciate your kind words.

Key Equity Release

Rated 5 out of 5 stars

Jonathon Swift

Jonathon Swift, our Equity Release adviser from Key Equity Release has been extremely helpful and professional in helping us to find the best lender which suited our needs. I would recommend Jonathon to anyone who is looking for an adviser to search for the best loan lender.

2 June 2026
Unprompted review
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Reply from Key Equity Release

We're delighted to hear that our adviser provided such helpful and professional support in finding the best lender for your needs. Thank you for your kind recommendation!

Key Equity Release

Rated 5 out of 5 stars

Tony Salter handled my claim from…

Tony Salter handled my claim from beginning to end with utmost professionalism. I made a further claim for an advance, which was handled by Tony, he explained the process step by step making it easy to make an informed decision. Well done!!!!

16 April 2026
Unprompted review
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Reply from Key Equity Release

We're so glad to hear you received professional service and clear guidance throughout your claim process. Thank you for sharing your positive experience with us.

Key Equity Release

Rated 5 out of 5 stars

Neil Bell was extremely knowledgeable…

Neil Bell was extremely knowledgeable about the product and answered all our questions and concerns from the start to the end of the process in layman terms so we understood exactly what to do and what to expect so there were no surprises along the way, he made it a very smooth journey.

19 May 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're delighted to hear our team member was knowledgeable and made the process smooth. We appreciate your kind words!

Key Equity Release

Rated 5 out of 5 stars

Excellent company .

My advisor , Joseph Withers, took time to understand my requirements and found the best possible product for me. I was impressed with his professionalism and listening skills. All in all an excellent experience.

29 May 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're delighted to hear about your excellent experience. We appreciate your kind words about our team's professionalism and listening skills in finding the best product for you.

Key Equity Release

Rated 5 out of 5 stars

Jonathan Swift

Jonathan Swift, worked tirelessly to support us with our application.
He demonstrated patients and was very diligent with our application.

28 May 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're delighted to hear our team provided diligent support and patience with your application. Thank you for sharing your positive experience.

Key Equity Release

Rated 5 out of 5 stars

TomWalmsley

TomWalmsley. I was pleasantly surprised how easy it was to understand exactly what was being recommended and the manner in which it was given,Overall I was very pleased with the outcome based on how everything was explained and it was then easy to make the necessary decisions.

11 May 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're so glad to hear that our explanations made your decision-making process easy and clear. Thank you for your wonderful feedback!

Key Equity Release

Rated 5 out of 5 stars

I would like to thank Joseph Withers…

I would like to thank Joseph Withers for all his time and help in getting our mortgage sorted. I really don’t think we could have got through everything without him. His kindness and professionalism is second to none. Thank you so much. Andrew

1 May 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're so glad we could assist with your mortgage. We appreciate you acknowledging our team's kindness and professionalism. Thank you for your wonderful feedback.

Key Equity Release

Rated 5 out of 5 stars

Neil Bell was especially great with…

Neil Bell was especially great with guiding through the journey of Equity release ,which can be doubting to some one new to this financial undertaking .
Neil Bell guided through all aspects of Equity release
with professional knowledge and commitment of the financial market for the best interest of the client .

Thank you

Syed

20 May 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We are so pleased to hear about your positive experience and that our guidance made a difference in your equity release journey. Thank you for sharing your kind words.

Key Equity Release

Rated 5 out of 5 stars

Lesley Frame

Lesley Frame was my financial advisor. From the outset she telephone me at the exact time she said she would on my appointment day. She explained the ins and outs of the equity release process in simple terms that I could understand. She made my experience super comfortable and set me at ease, Lesley is extremely knowledgeable in her field of expertise explaining the process of equity release and gave me invaluable guidance throughout the entire process. At times it was a little daunting, but with her help, guidance and support I was very happy with the outcome.

Lesley was very friendly, and highly skilled in her field of work and I would thoroughly recommended her.

23 May 2026
Unprompted review
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Reply from Key Equity Release

We are so pleased to hear about your positive experience. It is wonderful to know our team provided such clear, comfortable, and knowledgeable guidance throughout your equity release process. We truly appreciate your recommendation.

Key Equity Release

Rated 5 out of 5 stars

Key - Simply the best

We recently rang Key for advice on Equity Release, they put us in touch with Neil Bell. Neil was so friendly, very professional, extremely knowledgeable. Most importantly he listened. He made the process very easy, nothing was too much trouble and he was always there if we needed advice. He went above and beyond. Thank you Neil and to everyone else who helped with our equity release journey.

11 March 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We are so pleased to hear about your positive experience with our team. It's wonderful to know we made your equity release journey easy and provided excellent support. Thank you for your kind words!

Key Equity Release

Rated 5 out of 5 stars

Austin was extremely helpful

Austin was extremely helpful, professional, and informative throughout our discussions about equity release options. He took the time to fully understand my situation and gave honest, unbiased advice without any pressure. Although I decided not to proceed, I really appreciated his patience, knowledge, and guidance. Highly recommended.

14 May 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're so glad to hear our adviser provided such a helpful and informative experience. We appreciate your kind words and thank you for acknowledging their patience and guidance.

Key Equity Release

Rated 5 out of 5 stars

First Class service from start to finish

From the first meeting to conclusion Key Equity Release have provided both excellent service and advice. I was particularly impressed with Joseph Niels who's professionalism shone through the entire process both explaining and advising how and what to include in our estate planning

18 May 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that you found our service and advice excellent from start to finish. We're glad our team could provide clear explanations and guidance for your estate planning. Thank you for your positive feedback.

Key Equity Release

Rated 5 out of 5 stars

the professionalism of Tom Walmsly in…

the professionalism of Tom Walmsly in help in rewriting our will, his explanation of all the pitfalls, and his clear help

11 May 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're so glad to hear our team provided such clear and professional assistance with your will. Thank you for your kind words!

Key Equity Release

Rated 4 out of 5 stars

Joseph Withers was extremely competent…

Joseph Withers was extremely competent and made sure we were happy with the whole package.My wife has a eye problem which means she has trouble reading but Mr Withers made certain she followed everything.

12 February 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that you were satisfied with the service you received. We appreciate your feedback and are pleased that we could accommodate your wife's needs and ensure she understood everything.

To help us improve, what could've been done differently to reach a 5 star review?

Key Equity Release

Rated 5 out of 5 stars

Helpful

Tom walmsley was very profesional explaning all of the process and making sure we understood and were kept informed.

6 May 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that the process was clearly explained and that you were well-informed. Thank you for sharing your positive experience with us!

Key Equity Release

Rated 5 out of 5 stars

Simon Clow extremely helpful

Simon Clow could not have been more helpful in the advice he gave us regarding updating our wills, following taking out an equity release to assist one of our children to purchase a home. Everything was explained very clearly and he responded very quickly to any queries we had.

20 February 2026
Unprompted review
Key Equity Release logo

Reply from Key Equity Release

We're happy to hear that the advice provided was helpful during your will update and equity release process. We appreciate your positive feedback regarding the clarity of explanations and prompt responses to your questions.

Key Equity Release

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