The shampoo and conditioner are very drying. I brush my hair thoroughly so as no tangles. I have thinner hair. When I finish with the shower my hair is dry feeling and tangled. I have to use a separat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the shampoo and conditioners, they smell great and last a long time. The conditioner makes it so easy to ge the snarls out. However, I took the Kerinique vitamins for 4 yrs,have been using your... See more
Company replied
Being on a GLP-1 has benefits and disadvantages. One being hair loss. I tried Keranique and then went to something else and there was a big difference. Keranique definitely slows down the sheddi... See more
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I would give them five stars for the product, but only give them four stars simply because there's no way for customers to contact them on the phone. That's a common business model nowadays, but for... See more
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Company details
About Keranique
Written by the company
Created by women for women, Keranique is dedicated to rejuvenating healthy hair growth through clinically proven solutions that strengthen hair follicles and create a foundation for ongoing growth.
Unlike general hair care products, our formulas are specifically designed to work with women's unique hair needs. Our proprietary Keratin Amino Complex helps rebuild your hair from root to tip, giving you the confidence that comes from beautiful hair you can see, touch, and feel.
Women who follow a complete Keranique routine see the most consistent results. Each product in our line is formulated to work synergistically, addressing hair health from multiple angles - from follicle to tip.
Contact info
6080 Center Drive, Suite 600, 90045, Los Angeles, United States
- 888-237-4129
- customersupport@keranique.com
- keranique.com
3.4
Average
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 month
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The products actually work and I like…
The products actually work and I like them. Just cant afford a lot of it
22 March 2026
Reply from Keranique
Thank you for taking the time to share your feedback. We're glad to hear that the products are working well for you and that you like them.
We understand that ongoing costs can add up, and we appreciate you letting us know. If you ever need assistance reviewing your subscription options or adjusting your orders to better suit your budget, our Customer Care team is always happy to help. Thank you for being a valued customer!
Reply from Keranique
Thank you for taking the time to share your feedback. We're sorry to hear that you haven’t seen the results you were hoping for after using the products.
We understand how important it is for hair care solutions to deliver noticeable results, and experiences can vary from person to person. If you would like, our Customer Care team would be happy to review your routine and help ensure you're using the products in the most effective way for your needs.
We appreciate your long-term support and value your feedback.
No response to an issue at all!
My order was doubled and another product I didn't want was ordered because their online ordering is very confusing. I have reached out to them twice and have not received a response. And all I want was the original order I placed to continue to be honored but the other 2 charges cancelled. But the fact that no one has reached out at all doesn't give me hope for this product
28 March 2026
Unprompted review
Reply from Keranique
Thank you for your feedback—we’re truly sorry to hear about your experience and understand how frustrating this must be.
This is certainly not the experience we want for our customers, and we apologize for the confusion with the ordering process and the lack of follow-up to your previous inquiries. We’d really like the opportunity to make this right for you.
Since we’re unable to locate your account from this review, please reach out to our Customer Support team directly so we can review your orders, ensure only your original order remains active, and take care of the additional charges right away.
Your satisfaction is very important to us, and we’re here to help resolve this as quickly as possible.
Delivery and medication have been…
Delivery and medication have been great, no issues there. Only reason for 4 stars is the email volume is a lot, feels like I get a promo message every other day. Would be nice to have an option to turn those off without missing the important updates.
29 March 2026
Unprompted review
Reply from Keranique
Thank you so much for your feedback—we’re really glad to hear that your delivery and product experience have been going well!
We appreciate you sharing your thoughts on our email frequency. We understand that too many promotional messages can feel overwhelming. You can manage your email preferences at any time by using the “unsubscribe” or preferences link at the bottom of our emails, which allows you to reduce or opt out of promotional messages while still receiving important order updates.
If you ever need assistance adjusting your settings, our Customer Support team is always happy to help.
Thanks again for your feedback—we truly value it!
Reply from Keranique
Thank you for your kind review! We’re so glad to hear your items are arriving quickly and that you’re enjoying the products.
We truly appreciate your support and look forward to continuing to provide you with a great experience!
Fast service
19 October 2025
Reply from Keranique
Thank you for your feedback!
We’re so glad to hear you had a fast and smooth experience—that’s exactly what we aim for. We truly appreciate you taking the time to share!
They have a poor communication problem
They have a poor communication problem. I have tried to cancel my order and have never seen they have accepted it. I can't use their product due to heart issues and I did not know that ahead of time until I read the label when I received the product.
20 February 2026
Reply from Keranique
Thank you for your feedback, Marguerite—we’re very sorry to hear about your experience and appreciate you bringing this to our attention.
We can confirm that your automatic shipment was successfully canceled on March 4, and a confirmation email was sent at that time. We understand how important clear communication is, and we sincerely apologize for any confusion this may have caused.
We’re also very sorry to hear that you’re unable to use the product due to a health concern. Your safety and well-being are extremely important to us.
As part of our 120-Day Money Back Guarantee, we have issued a full refund for your order. A separate confirmation email has been sent with the details, and you should see the refund reflected within the standard processing timeframe.
Thank you again for your feedback, and we truly apologize for the inconvenience.
My hair feels soft and silky
My hair feels soft and silky. Hopefully in time it will feel thicker.
19 February 2026
Reply from Keranique
Thank you so much for sharing your experience—we’re so glad to hear your hair is already feeling soft and silky!
With continued use, many customers begin to notice improvements in fullness and thickness over time, so we’re hopeful you’ll see even more results as you go.
We truly appreciate you giving our products a try and taking the time to share your feedback!
Product does what it says it will do.
17 February 2026
Reply from Keranique
Thank you for taking the time to share your feedback! We're so glad to hear that the product is delivering the results you expected. Your support means a great deal to us, and we appreciate you choosing Keranique as part of your hair care routine.
Reply from Keranique
Thank you for your review! We're delighted to hear that the product is delivering the results you were looking for. Your feedback means a lot to us, and we’re grateful you chose Keranique for your hair care needs.
Reply from Keranique
Thank you for your feedback! We're so glad to hear the product is working well for you. We appreciate you taking the time to share your experience with Keranique.
Reply from Keranique
Thank you for sharing your experience! We're so glad to hear that Keranique has been working well for you and that you've had such positive results over time. We truly appreciate your continued support and thank you for taking the time to leave a review.
They were good products but I did not…
They were good products but I did not see any growth or thickness to I hair so I tried another product!
25 April 2025
Reply from Keranique
Thank you for sharing your experience with us. While we're glad to hear you felt the products themselves were good, we're sorry to learn that you didn’t see the growth or thickness you were hoping for.
Hair regrowth can vary from person to person, and results can depend on a number of individual factors. We truly appreciate you giving Keranique a try and using the system over time. If you ever have questions about your hair care routine or what to expect from our products, our Customer Support team would always be happy to help.
Thank you again for taking the time to share your feedback.
Hair is tangled and dry after use
The shampoo and conditioner are very drying. I brush my hair thoroughly so as no tangles. I have thinner hair. When I finish with the shower my hair is dry feeling and tangled. I have to use a separate leave in conditioner and argen oil. Even then my hair rips out from the tangled. I use lots of the conditioner hoping it makes a difference. It does not. Seems counter productive if you are losing more hair after you use the product
5 February 2026
Unprompted review
Reply from Keranique
We’re very sorry to hear about your experience and truly appreciate you taking the time to share this feedback. What you’re describing is not the experience we want for our customers, especially when hair is already feeling fragile.
Hair needs can vary greatly, and sometimes a different formula is a better match. We offer alternative options such as our Deep Hydration formula for dry or easily tangled hair and our Color Boost formula for more intensive conditioning, which many customers with finer or drier hair find more suitable.
We also stand behind our products with a 120-Day Money Back Guarantee, so you can feel confident trying the right solution for your hair. We’d really like the opportunity to help—please reach out to our Customer Care team so we can review your routine and assist you directly.
Thank you again for your honest feedback and for giving Keranique a try. 💜
Reply from Keranique
Thank you so much for sharing this — we absolutely love hearing that! 💜
We’re thrilled to know you’re enjoying it and that it’s working so well for you. Your feedback truly means the world to us, and we’re so grateful you took the time to leave a review.
Thank you for being part of our community!
I was asked to call customer service to…
I was asked to call customer service to clarify something about my order and what I got was my order canceled versus getting the problem answered. I was not satisfied.
21 January 2026
Reply from Keranique
We’re sorry your experience wasn’t as smooth as expected — we understand how frustrating that can be. Three orders were placed that day; one was declined but not canceled. We appreciate your patience and are happy to assist with any remaining questions at (888)237-4131.
After waiting for my product it showed…
After waiting for my product it showed it had been shipped. But after tracking it it showed it was at the delivery center and had not moved as of January 24th. I called several times and the company chose to resend it. I am now waiting for it.
I love the product and will keep using it. Thank you for your support.
20 January 2026
Reply from Keranique
Thank you so much for your continued support and for sharing your experience.
It appears the original package was unfortunately lost in transit, as tracking had not updated since January 24. As soon as we were made aware, we processed a replacement shipment right away to make sure you receive your order as quickly as possible. The new tracking details have been sent to you via email.
We truly appreciate your patience throughout this process and are so glad to hear you love the product. If you need anything at all while you’re waiting for the replacement, please don’t hesitate to reach out — we’re always here to help.
No comment ....
19 January 2026
Reply from Keranique
Thank you for taking the time to leave a review!
We appreciate your feedback and are always here if you’d like to share more about your experience in the future.
I ordered this product and waited and…
I ordered this product and waited and waited for it to be delivered. I finally tracked the order and it said it was delivered then returned to sender saying it was undeliverable. Which is ridiculous because I've NEVER had a problem with deliveries coming to my house. And they never even notified me of this. They were going to keep the product and my money! Horrible business! I have just requested a full refund. Let's see if they give it to me. Updates to follow.
8 February 2026
Unprompted review
Reply from Keranique
Thank you for sharing your experience. We completely understand how frustrating that situation must have been, especially after waiting for your order and then seeing it marked undeliverable.
Once a package leaves our warehouse, it is in the carrier’s possession and we unfortunately do not have control over delivery decisions or routing. We’re not certain why the carrier marked your package as undeliverable, particularly if you’ve never had delivery issues at your address before.
The returned package was received and scanned back into our warehouse on 2/9/2026, and your refund has been processed back to your original method of payment. Depending on your financial institution, it may take several business days to reflect.
We truly regret the inconvenience this caused and appreciate you bringing it to our attention. If you would like assistance placing a new order or exploring alternative shipping options, our team would be glad to help.
Love Keranique!
Keranique has helped my thinning hair, it has stopped it from falling out and is helping it grow back.
18 January 2026
Reply from Keranique
Thank you so much for sharing your experience.
We’re truly delighted to hear that Keranique has helped reduce your hair fall and support regrowth. Addressing thinning hair can feel overwhelming, so it means a great deal to know the system is making a visible difference for you.
Consistency is key with any hair care regimen, and we’re so glad your commitment is paying off. We appreciate your trust in us and are here if you ever need guidance along the way.
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