Kenwood Travel Reviews 

10,054
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,002 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and deeply knowledgeable staff who handle every request with utmost professionalism, ensuring that arranging upcoming trips feels completely effortless and smooth. Travelers frequently highlight the exceptional personal attention they receive, noting that advisors always go above and beyond to find the best deals and tailor itineraries precisely to individual needs. However, some people mentioned experiencing minor hurdles during their planning, such as encountering restrictive online reservation portals or receiving conflicting details regarding specific booking policies. A few reviewers also noted that occasional delays in communication or changes in advisor availability made coordinating certain details slightly less seamless than expected.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and highly... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, knowledgeable, and... See more

Holidays

Users consistently describe positive experiences when booking their holidays, highlighting that agents are... See more

Booking process

Clients share positive opinions on booking process, highlighting how straightforward, efficient, and... See more

Customer service

Consumers find customer service to be positive and consistently helpful throughout the booking process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was excellent in helping us organise the perfect trip. He tested endless options and gave solid advice to ensure we had the best possible combination of hotels and flights on our two centre Thai... See more

Rated 5 out of 5 stars

Well Kenwood Travel has done it again for use, third year running. Best for price by far and easy to use web site and app. In a trying year with Trump doing silly things in the middle east, Kenwood sh... See more

Rated 5 out of 5 stars

Really positive experience so far - great customer service and communication with Zac. He was friendly, helpful and dealt with our query quickly and professionally. It is always refreshing when someo... See more

Rated 5 out of 5 stars

I had a really positive experience booking with Georgi from Kenwood Travel . He was very knowledgeable about Abu Dhabi and also the hotel is chosen. He answered my queries via email promptly and g... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Flights Search Site
  4. Group Accommodation
  5. Holiday Accommodation Service
  6. Tour Operator

Written by the company

Kenwood Travel has over 45 years' experience in providing a fast, easy and personable way to book your dream holiday at extremely competitive prices. Whether you're craving beach bliss in the Maldives or Caribbean or prefer the thrills of Orlando or Dubai, Kenwood Travel are on hand with expert advice every step of the way. Why not call our friendly team today or book online at www.kenwoodtravel.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(10,054)

932 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

Just booked my Maldives holiday with Georgi he was very knowledgeable,helpful and friendly
Kept going back and forth to him to get the best price and he was very accommodating hence why we booked our holiday with them it was nice to have a personal touch
Roll on May 2027 for our dream holiday

23 July 2026
Rated 2 out of 5 stars

The payment link saying I’d paid the…

The payment link saying I’d paid the deposit, and then chasing for the payment afterwards.

23 July 2026
Kenwood Travel logo

Reply from Kenwood Travel

Dear Guy

Thank you for your feedback.

We have spoken with your sales agent, and this was a genuine oversight on their part. They did not check the payment status before sending the email asking whether you still wished to proceed with the booking.

We apologise for any confusion this may have caused. We have addressed the matter with the agent and will be implementing corrective measures to help ensure this does not happen again in the future.

Kind regards,
Kenwood Travel

Rated 5 out of 5 stars

James was a star!

James was prompt & efficient in sorting out our hotel bookings for Antigua, after Virgin changed the dates of our flights. This was very much appreciated.

22 July 2026
Rated 5 out of 5 stars

Booked holiday with Danny .Absolutely…

Booked holiday with Danny .Absolutely superb service ,had to move due to Mr orange face kept us informed whole time and any questions and alterations were answered quickley.Best firm going would thoroughly recommend.

22 July 2026
Rated 5 out of 5 stars

I just emailed Aaron told him exactly …

I just emailed Aaron told him exactly what i was looking for and he emailed me 4 holidays that were perfect ,it was difficult to choose ,he always comes up trumps and the last holiday i booked with him earlier this year was perfect so i trust his judgement,a great agent very attentive and always finds exactly what i ask for.

20 July 2026
Rated 5 out of 5 stars

Fantastic knowledge

Great support from Carole who had been to the hotels and was able to help us choose the most suitable hotel. It really helped us through the myriad of room options.
Thank you

21 July 2026
Rated 5 out of 5 stars

Absolutely incredible

Absolutely incredible. First contacted this company a few years ago as I was going round in circles trying to book a trip to the Maldives.
Reshmee was my first point of contact and from this day forward I wouldn’t go anywhere else. I have booked many holidays through them and even after searching the website for hours on end trying to work out my own package and yet every time I contact Reshmee, it’s straightforward. She finds the best island/holiday and best package at the best price.
Trust me, this has saved me so much time and stress and I cannot thank you enough for your professionalism, your communication and your help. I will be forever grateful. You really are a credit to this company.

21 July 2026
Rated 5 out of 5 stars

Our second time using Kenwood for…

Our second time using Kenwood for travelling to Disney World.

Claudia has been amazing on both occasions tailoring the holiday to our needs and wants.

Everything has always been a smooth process with confidence.

Would definitely recommend!

21 July 2026
Rated 5 out of 5 stars

What an agent

Every now and then you speak to an agent who replaces the stress of planning a holiday with positivity.
Laid Yap is that agent.
Give her a raise now 🙌

17 July 2026
Unprompted review

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