Best price I could find for quality clear corrugated sheets, not your flimsy large DIY store type offerings. Sheets cut as clean as a whistle with an angle grinder with no splitting or cracks.... See more
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ordered some fascia boards online no problem,on asking by phone when to expect the delivery the man was very rude.said not his department & someone would contacted me then just hung up.A week on & not... See more
Glad I chose Kents for Skirting board cover. Excellent service from start to finish! Online order, with helpful website, followed by friendly and helpful staff at Yate depot. Even though some cutti... See more
I purchased windows and doors from Kents and received an excellent service from the Bristol office. Staff were knowledgeable, polite and helpful from start to finish. Snags were dealt with immediate... See more
Company details
Information provided by various external sources
Kents Building Plastics was established in 1989 as a specialist Plastics and PVC product supplier offering uPVC Fascias, Plastic Guttering, Plastic Roofing Sheets, PVC Skirting Boards and more. We now have Home Improvement and DIY store branches in Bristol, Bath and Hereford.
Contact info
Kent Building Plastics, bs37 5pg, Bristol, United Kingdom
- 01454313135
- info@kentsdirect.com
- kentsdirect.com
4.1
Great
171 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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slight cock up on delivery date but …
slight cock up on delivery date but sorted out to my satisfaction on both delivery's there where couple of damaged fence panels could put more packaging round these fence panels impossible to check all panels on delivery as stated in there terms
13 November 2017
Unprompted review
Friendly, helpful delivery driver
A bit more expensive than some but friendly, helpful driver and prompt delivery. One item missing however.
10 November 2017
Unprompted review
Not my fault
I had three orders with kent's totaling £1781.60.Each order was miss handled, not delivering the correct item or item missing. During that time I received no apology. And just to add the final insult I paid £15 for 10 clips and only received 4.
What a bunch of Kents.
5 November 2017
Unprompted review
Reply from Kents Direct
John, I'm aware of all the issues you have had with us with these orders and can say that these issues will not arise again, we have learnt from the mistakes. Honestly i'm surprised you held out this long to leave a bad review, its been terrible.
Standards slipped on each order and the small details were missed out. We apologised each time a mistake was made and have refunded delivery costs as a gesture of goodwill.
To our defence we rectified the problems as quick as we physically could each time. Your remaining security clips are in the post today.
We are sorry for each and every issue you have encountered, and hope that at some point we see you again.
Simply marvellous
I can't believe how effortlessly and quickly it all happened. Came home to find the goods all neatly stacked in the corner of the drive and carefully packed. Can't fault the service or product.
4 November 2017
Unprompted review
Good product exactly as described
2 November 2017
Unprompted review
Great Service
Great Service - I had a minor issue that was sorted by Amber with no fuss and very quickly - will be coming back. BTW the plastic fence panels look great.
2 November 2017
Unprompted review
good customer service
29 October 2017
Unprompted review
Excellent service.
24 October 2017
Unprompted review
Great prices and great service could …
Great prices and great service could not fault them at all.
23 October 2017
Unprompted review
good designed product
Good quality product good price quick delivery.
20 October 2017
Unprompted review
Five Stars
Found their eBay shop first, but decided to order directly from their website.
Very easy plus a follow up email the next morning.
Goods delivered on time and all of a good quality.
Highly recommended.
19 October 2017
Unprompted review
Excellent service from start to finish.
Excellent service from start to finish, delivered when said. Very good contact. Would highly recommend
15 October 2017
Unprompted review
Website does not show if out of stock …
Website does not show if out of stock from the store you are collecting it from. Store person was unaware as they have never been on the site. Went to collect goods two days after ordering and none in stock and the item had not been ordered from their supplier yet. Still awaiting a call for when they are in and I can collect. Next time I will order on line from somewhere else and get them delivered next day.
10 October 2017
Unprompted review
Excellent service from start to finish
Excellent service from start to finish, delivered when said. Would highly recommend
6 October 2017
Unprompted review
Still waiting for delivery
Still waiting for delivery. Couldn't arrange delivery date till after ordered and paid then only had unsuitable date offered (6 days later) so had to put job back another week.
Reply says they offered me Wednesday, which they didn't as it would have been fine, they offered Thursday which was no good. Now dropped to one star due to inaccurate information being posted against me.
Tried calling, no ones answering, someone seems to be lying and it’s not me. I pleaded for a delivery before Thursday and was out and out refused as it was full Monday and Tuesday and going nowhere near me on Wednesday. So unimpressed by your comments I am seriously considering cancelling order.
4 October 2017
Unprompted review
Reply from Kents Direct
Good afternoon, I've checked with our Hereford branch on this longer than normal delivery date.
It was ordered on a Saturday 30/10 and processed by us on the Monday. Or delivery schedule was too busy on the Monday or Tuesday so we offered you the Wednesday 4/10, to which you responded you were away and back on the following Tuesday 10/10 and would be happy to have delivery on the Wednesday 11/10. Which is when we are due to deliver.
As you have now amended your review, I checked again with the Hereford branch who have again confirmed that we offered you this Wednesday as a delivery day, even though it was far away from our other deliveries.
If you feel the need to discus this further we will gladly try to help out with a speedier delivery, our Hereford branch is available on 01432 274747
Great customer service!
2 October 2017
Unprompted review
the product is good the delivery is …very good
the product is good the delivery is good it is very difficult to contact the seller.
30 September 2017
Unprompted review
Reply from Kents Direct
Sorry to hear you found it difficult to contact us.
Can I ask how you found it difficult? We have round the clock access via social media, a phone number which is manned through the day and an email address which gets checked regularly through the day?
Prouct changed without notice
Easy to order and reasonably quick delivery but marred by product being different to that ordered.
Good to see that extra care has been taken to prevent damage now, but long length skirting too difficult to manage for current project and shows signs of being bent in transit.
22 September 2017
Unprompted review
Reply from Kents Direct
Oversight on our behalf. We sent a pack of 5m instead of 2.5m lengths. Sorry.
If you have any damages please make sure you allow us to rectify any issues beforehand.
Excellent product
Excellent product, excellent service, delivered when they said it would be.
7 September 2017
Unprompted review
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