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Kent Removals & Storage Reviews 

483
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 409 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and friendly, often going above and beyond to ensure a smooth move. Many people highlight the exceptional customer service, noting clear communication, helpful advice, and supportive assistance throughout the entire process. The service is frequently described as smooth, careful, and efficient, with belongings arriving safely and on time, even for complex interstate moves. However, some customers also noted issues with the care of their belongings, reporting damage to furniture, items being improperly packed or assembled, and even lost cartons. A few other people also felt that the service could be slow or disorganized, with delays in arrival, extended delivery times, or insufficient packing materials. Additionally, some reviewers were not happy with the follow-up from customer service regarding issues, describing it as unhelpful or lacking care.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, professional, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient, careful, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting excellent communication and... See more

Product

Customers had ambiguous experiences with product, with some reporting that everything was delivered on time,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, this was an amazing experience. From top Management to the fantastic removal crew of Moises, Karl and Joao who were punctual, organised and extremely efficient, who went out of... See more

Rated 5 out of 5 stars

Excellent experience from Start to Finish. This was our 3rd time of moving with Kent, and was even more streamlined than 7 yrs ago When ever we called to either give or receive information even aft... See more

Rated 5 out of 5 stars

From initial contact with Kent to the final stage, everything went very smoothly. Everything was protected, packed, loaded and unloaded with care. Nothing was damaged and a lot of care and con... See more

Rated 5 out of 5 stars

Huge shout out to Nick J and Kristiun who navigated an awkward driveway, several steps and internal tight corners to safely deliver our household goods this week. Hard working, good humoured and reall... See more


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Self-Storage Facility
  4. Storage Facility

Written by the company

Kent Removals & Storage is one of Australia’s most established and trusted moving and storage providers, proudly supporting individuals, families, and businesses for over 80 years. As a privately owned Australian company, Kent delivers local, interstate, and international relocation services, backed by a national network and global partnerships. Known for its customer-first approach, Kent offers a comprehensive range of services including professional packing, secure storage solutions, corporate relocation, and specialised moving services. Every move is tailored to suit the customer’s needs, with experienced teams guiding clients through each step to make the process simple and stress-free. Starting with a simple call or web quote - Kent Removals & Storage can help in all steps of the relocation process. Kent combines decades of industry experience with ongoing investment in technology, systems, and training to ensure a consistent, high-quality service across every location. Whether moving across the street or across the world, customers benefit from reliable service, transparent communication, and attention to detail. Kent is committed to delivering a seamless moving experience while maintaining the personal touch of a family-owned business. Their mission is simple: to Make Life Easy for every customer they serve. Removals Storage Self Storage Cartons / Boxes Packing / Unpacking Cleaning Utilities Pay Per Metre Business Relocation Corporate Relocation Pet Relocation / Moving Vehicle Relocation / Moving Completely tailored to the customers needs, budget and timeline. KentRemovalsStorage.com.au

Make Life Easy

1 Phone Call to Save Thousands $$.

Kent's 'Survey' is a quick call or meeting to confirm details and dates. Kent can then provide options that suit your timeline and budget. This removes any 'estimates' and give you a real price with no hidden fees.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

483 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(483)

410 reviews in the last 12 months

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Rated 1 out of 5 stars

It started with Bianca visiting our…

It started with Bianca visiting our house as we were moving from Adelaide to Gold Coast. We were given a fantastic demo of how Kent team would take care of our belongings and the smooth way the move would be but it all turned out to be horrible experience at the other end. The stuff was dropped in Gold Coast and the Bed was not correctly assembled, Dressing table left as it is, screws missing from few desks etc. The worst part of the process is that I have been chasing Bianca and there has been no follow up since last 2 days. I was assured by someone in Gold Coast that the boxes shall be picked up and bed/ dressing fixed but no one turned up. I sent emails and have been chasing them. Absolutely pathetic service. They are too good at the time of sales but the after sales is horrible and they dont care. I would never recommend Kent to anyone. Be sure that you do not pay them in Full otherwise you have to chase them if things go wrong. I am sure they wont bother about my review. Never KENT REMOVALS- HORRIBLE SERVICE AND SUPPORT

9 June 2026
Unprompted review
Rated 5 out of 5 stars

“THE BIG MOVE “The whole experience has been…

The whole experience has been excellent. Would not hesitate in recommending Kent Removals. The Guys that came to collect all our goods were so professionally, respectful and caring. Which we appreciated so much.
We still have our goods in storage in Tasmania I only hope the Taswegians are as good as the guys here on the Sunshine Coast. Tama was excellent as well very thorough and great advice.

4 June 2026
Rated 5 out of 5 stars

From the person coming into our home…

From the person coming into our home having a good look talking to us explaining clearly how things would be done the two blokes who did the move absolutely fantastic packing then the delivery they seemed so happy in there job

10 June 2026
Rated 4 out of 5 stars

It was ok I found it hard to…

It was ok I found it hard to communicate with the removalists as they dident speak English and honestly O thought the price was high I should have asked if you do Vetran discount but dident think of it at the time I booked , thank you for moving me and my family

8 June 2026
Rated 5 out of 5 stars

From 1st phone call

From 1st phone call, to delivery, could not ask for a more friendly and helpful team, from office to drivers, absolutely highly recommend.

9 June 2026
Rated 5 out of 5 stars

Every employee I dealt with over the…

Every employee I dealt with over the course of the interstate move was exceptional. Polite, attentive and professional. You can always find cheaper but the quality of service lingers longer once the price has been forgotten! Well done Kent Removals

1 June 2026
Rated 3 out of 5 stars

Mixed experience

Kathryn was excellent - helpful, polite and positive. The removalist men were okay - the younger guy was excellent, the older one was a little less than enthusiastic - but they did the job effectively with no damage. The email connections with the Kent team was very poor - no responses to m questions and it did cause an issue with the inventory.

1 June 2026
Rated 5 out of 5 stars

Fantastic, professional service and friendly staff…

Fantastic service and friendly staff from our visit to the office to Isabella who came and quoted and to Garry and Roonie who safely relocated our goods to our new home. Moving can be extremely stressful and many thanks to the team for a seamless and easy relocation.

7 June 2026
Rated 5 out of 5 stars

Moving experience with Kent

The experience was relatively stress free, initial phone contact answered all my questions, Toben was extremely helpful & kind & the removal crew were very efficient , outstanding & respectful of my belongings. The only negative feedback is that a crate ordered for a precious statue was left off the truck.

7 June 2026

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