Kentballooning Reviews 31

This was an absolutely brilliant experience for us. The crew were really friendly and professional. They went the extra mile to make sure we got our flight. Communications and the pre-flight information were excellent and the location at Headcorn was excellent. The pilot was very experienced and gave us a very smooth ride.
I totally recommend this company. I would go with them again anytime.

This company is a con. They took our money, cancelled flights for no apparent reason, and now won't respond to any calls or emails. They have basically robbed us out of £400. Avoid at all costs.

Do NOT use this company. You pay the money and never actually get to go on any flights. Scheduled flights are cancelled at late noticed without explanation. When you try to contact them you get ignored. What a waste of money.

Appalling lack of communication. Have they gone under? I've emailed to reschedule 7 times since May, the last time to demand a refund. Left messages on the phone. Dreadful expensive upsetting time-wasting. 60th birthday present, destroyed the joyfulness of a balloon ride that I had planned. I have looked online and at companies house but there is nothing useful.

We have been emailing and ringing for months no response. Their customer service is shocking. Please do not buy any tickets from them.

This was a birthday present for my 40th, now 41.5 and still no flight. Before they sold the company, the original owners come back to us with a few hours. The new owners - can’t get hold of them at all. Don’t answer messages, emails or phone calls. We have asked for a refund due to the lack of customer service and surprise surprise no response. It’s a disgrace.

Looks like it's become a scam company. After many cancelled flights, ignored emails and online chats, it looks like they've done a runner with my £600+

We had our hot air balloon trip booked for over 2years ( my father, my two sons and myself ) patiently waiting for the weather conditions to be ok to fly. However sadly my father passed away before we was all able to fly, I asked Kent Ballooning for a refund as per their T&C but have been ignored and no refund paid. I have written numerous complaint emails but no reply and no refund. Very very upsetting. Terrible company. Avoid at all costs.

This was an amazing experience took a waited of 2 yrs to fly due to bad weather conditions and my wife having an operation. Very easy team to talk, as a licensed drone pilot. I understood the basics of the thermals and safety procedures but was very much impressed with how this was implemented. before, during and after the flight. Yes, we'll definitely do this again.

Our balloon flight was cancelled due to weather, and unfortunately some of our participants could only join on that one date. I am now left with a thousand pounds worth of vouchers that are non-refundable, difficult to book on Kent Ballooning's very limited and quickly changing availability, with the added time pressure of a 1 year expiry. When I reached out to customer service they just suggested that I sell the vouchers to third party. It was a mistake to buy these non-refundable vouchers in the first place.

Had an amazing day with kent ballooning, everything ran smoothly with amazing views and our piolet point out things on the ground for us. everyone was so nice and friendly with champagne offered at the end of our flight. If only I wasn't driving haha