Unprofessional! Stay away!
We found a villa from Kennedy Towers in Marbella on Airbnb, when I asked them if they could drop the price a bit, they offered to rent it directly, without using Airbnb as they didn't want to pay the fees.
When we arrived there, we saw construction sites around, however we were insured by Mihaela who manages Marbella branch that the construction near the villa isn't active and the one that is is far away and cannot be heard.
However, the next morning, we woke up at 6.30am because the crane started working and the street was full of cars and builders. They were really noisy and because we were working (zoom, calls) it was really disturbing. We have sent Kennedy Towers the video of the crane, however it seemed to be ok with them. Kennedy Towers advised we could stay and work in the basement, but I believe that goes against the idea of renting a villa with garden and pool.
We have moved out immediately and asked for a refund for the rest of the period we didn't stay there, as we already found a new place to stay in.
Kennedy Towers tried to blame us, comparing the construction site to a party next door, saying that we should be okay with it. And at my each request to speak to someone senior at the company, I was refused. So we had to deal with and complain to one same person... No complain policy, nothing.
We still have not received the refund, because, as per their words, the owner is travelling and is out of reach. Please be aware of this company!!! Would not recommend.
8 July 2021
Unprompted review