Kendra Scott Reviews 106

Created with AI, based on recent reviews

Looking at 35 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of the products, noting that jewelry often broke, tarnished, or caused skin irritation shortly after purchase, despite being expensive. Reviewers also frequently criticized the customer service, describing it as unhelpful and rigid, especially when trying to resolve issues with damaged items or seeking price adjustments. Some people were dissatisfied with the pricing, feeling that the jewelry was overpriced for its perceived low quality. Conversely, a small portion of people felt satisfied with the staff, highlighting positive interactions with specific employees who were described as kind, attentive, and genuinely helpful, making their shopping experience pleasant.See more

Reviews shaping this summary

I bought the Elisa Gold Pendant Necklace for $96 and it broke under normal use. When I asked about repairs, I was told Kendra Scott doesn’t repair “fashion jewelry,” even though their site says the... See more

Bought earring and necklace set- the earring don’t stay closed and the there are charms on there that will fall off. They will not do anything to repair or replace told me to take to the store I purc... See more

For being a Jewelry company with the Flagship store in TEXAS, you would think that their plated Jewelry could withstand sweating. Nope. After just a couple of months of wear (no swimming or showering... See more

My daughter bought me an initial L necklace with stones and it has worn terribly. I contacted customer service and what a joke. Over 10 emails later, pictures, order info they have done nothing but ca... See more