KEH Camera Reviews 4,491

I was skeptical at first - but after doing some research I decided to go with KEH. So pleased I did. Amazing quality, fair pricing, ACCURATE DESCRIPTION, & fast shipping (Tip: Don't pay extra for expedited shipping - my 'standard shipping' lens was to me in less than a week). Great experience. These guys are indeed legit!

I purchased a camera and a lens, the buttons stuck even though I purchased the excellent plus quality.. they sent me a bargain quality. I messaged customer service and their emails went to my junk mail, and I missed my 21 day return window. I’ve still been trying to reach out and they keep refusing to return my email. The original message I got was so cold too and completely uncaring. I also sold my old gear to them and they completely low balled me even though I sent in good quality gear and they quoted me way higher then they offered. I felt pressured to sell because they already had my gear so I just took the L. Big mistake. I will not use or sell to KEH ever again and I will not recommend them.

Great lens, fast delivery easy to order.

Purchased my NIKON D5 (KEH Excellent) rating....needless to say this camera looks 100% new! Yes used, but I would dare anyone to see it and say differently. KEH sells amazing used gear that I can trust!
MORE sales for KEH in the near future because I can TRUST what I'm going to get when I order gear.😁☝️

Perfect description you guys always come through happy with the product

good service and product

Great experience. Shipping updates provides throughout. Product received promptly as expected.

I have purchases multiple items from KEH. They have always been as listed. The one time that there was an issue it was dealt with professionally and quickly. KEH is my first stop when looking for used photography equipment.

Package was well packed and arrive promptly and safe.
It’s an old film camera. I’m pretty sure it’s going to work fine.
I’ll be out with it after Virginia thaws out a little.
KEH , thanks for what you do. 👍👍

Excellent phone support followed by seamless online transaction. Equipment arrived beautifully packaged and well within "Excellent+" condition. Except for shipping glitch by USPS (not KEH) I am completely delighted with this transaction.

The product was at an exceptional price and in exceptional condition. It was easy to locate on KEH's website and shipping was prompt. I've used KEH as a supplier often and recommend them to other photographer's and students at the undergraduate and graduate level.

I've bought camera kit from KEH for many years. Although the quality is often good, once in a while the item sent is NOT as described. That's when you get to know their customer service and you deal with a cold, unconcerned team. They sent me an item that was marked as "Excellent" but didn't work properly. And dealing with them was a negative experience that clearly states that one cannot trust their listings.

On the other hand, when dealing with MPB, not only do they actually post photos of the kit you'll be sent... also their customer service is considerate and quick. In my experience, KEH is just not worth it: it's slightly more expensive and customer service is often not nice.

Lens was in better condition than I expected, very clean glass and nice pictures.

The lens showed up wrapped very carefully it arrived within days. I’m very happy with this company.

My first two orders from KEH went well. I received like new lenses, a Tamron E-mount 50-400 and then a Sony 20-70 f4 G. Both were truly immaculate.

My third order has not gone well. I ordered a "LN" Sony 24mm f2.8 G. When delivered I found a stain or damage on the rear element and also a cosmetic scratch on the hood. Initiating a return required the hassle of an email exchange which took a day to complete, an annoyance. But when I was asked to pay the return FedEx shipping and insurance this was unacceptable.

So I phoned KEH, spoke with a reasonable person, and was issued an RMA. I requested a replacement 24mm f2.8 G.

After another week the replacement arrived. It was in a ziplock bag labeled 24mm f2.8 G. The serial # of the lens was correct, but it was the wrong lens. It was a 40mm f2.5 G (great little lense I already own).

Again I'm waiting for KEH to reply to my email through their contact portal. This time I'm asking for a refund since I don't need these hassles.

I've lost confidence in KEH, well intentioned merchants but sloppy and careless in their product inspections and handling.

as with every transaction over the years, KEH never disappoints! Fast shipping and excellent description of products.

The lens I ordered was exactly what I needed. I got it quickly. Thank you!

I purchased a 7K lens online a Saturday but then realized it had the wrong mount type. I called back to cancel first thing Monday morning since they had no staff on the phone during the weekends and no way to send a cancellation email. Long story short, they told me the order had already shipped during the weekend and there was nothing they could do to stop it. After 23 days and several phone calls, I finally got a refund on my credit card, minus shipping fees in both directions plus banking fees etc. This problem could easily be solved if they had a simple way to cancel on weekends.

Amazing quality & fast shipping. My dad has been buying cameras here for years. This was my first time. Great experience. These guys are legit!