KeepItSneaker logo
Visit website

KeepItSneaker Reviews 1,047

•
TrustScore 3.5 out of 5

3.4

Shoe Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the fast shipping and the quality of the products, often noting that items arrive in perfect condition and are exactly as described. Some people also highlight the helpfulness of the customer service team and the wide selection of shoes available. However, some people were dissatisfied with the order and response times. Several customers reported significant delays in receiving their orders, with some waiting weeks or even months without updates. There are also mentions of poor customer service, with some users stating that their messages and emails went unanswered, making it difficult to resolve issues or get information about their purchases.

What people talk about most

Order

Consumers express significant dissatisfaction with the order process. Many report extreme delays, with some... See more

Product

People report ambiguous experiences with product. Many customers praise the authenticity, high quality, and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping, with some... See more

Response time

Customers consistently express dissatisfaction with response times. Many reviewers report waiting days,... See more

Service

Users describe ambiguous interactions with service. Many customers praise the fast shipping, excellent... See more

Based on these reviews

Rated 4 out of 5 stars

update :updating my review with my 1star comment to 4 star.we received the shoes almost in 25 days.they were orginal and already wearing it. the company should find solution such a long delivery de... See more

Company replied

Rated 4 out of 5 stars

I Made a very negative review on 20/06 and I Just want to adjust as I finally received my sneakers, with some delay but it is acceptable if duly informed. Customer service has always replied quickly... See more

Rated 5 out of 5 stars

Great shop, well furnished with all kind of sneakers. I was looking for a pair of nike dunk low in a grey colorway, and they showed me three variations of grey, until i found the one was better for m... See more

Company replied

Rated 5 out of 5 stars

I purchased some limited-edition sneakers, and they arrived super fast within two days. The packaging was well protected, and everything was great. I'll buy again!

Company details

  1. Shoe Store

Written by the company

Welkom bij KeepItSneaker, waar iedereen met een passie voor sneakers zich thuis voelt. Wij als team KeepItSneaker willen de online winkelervaring brengen. Je hebt de mogelijkheid bij ons om jouw favoriete sneaker te kunnen bestellen of om advies vragen aan een van onze collega’s voor jouw beste keuze. Als team doen wij er alles aan om elke dag aan ons doel voor uit te streven, vooruitgang te boeken en om u als klant de beste en juiste service te verlenen. Wij vinden als team het erg belangrijk om de service, authenticiteit, gemak en kwaliteit als webshop te kunnen brengen. Wij wensen u veel shop plezier! Team KeepItSneaker

Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 48% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great store

Great and friendly staff, had a custom order and it was finished in 4 days even though the estimated days were around a week. Service and product is perfect!

27 June 2024
Unprompted review
KeepItSneaker logo

Reply from KeepItSneaker

Hi Xander,

Thank you so much for your fantastic review! We’re thrilled to hear that our team was able to complete your custom order even faster than expected. We always aim to deliver both quality service and products, so it’s great to know we hit the mark for you.

Looking forward to serving you again soon!

- Team KeepItSneaker

Rated 5 out of 5 stars

Great Store!

Great shop, great customer service and great products. Very helpful and always have the best sneakers :D

12 April 2024
Unprompted review
Rated 4 out of 5 stars

Customer service on top

After some misunderstandings and issues with communication, KeepItSneaker has provided excellent customer services to solve my problem very rapidly. They have regained my trust in them, and I will most certainly come back to them.
Thanks again

25 March 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look