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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including fast response times and smooth user experience. However, some customers also noted issues with the website, specifically regarding slow download speeds on certain servers and difficulties with specific links. A few people also felt that customer service, while generally good, did not always provide clear explanations or proof when issues arose, leading to frustration.

What people talk about most

Customer service

Customers generally report positive experiences with customer service, highlighting their helpfulness and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the company for delivering on its... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the swiftness of... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the support team for being... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise it as the best premium pass site... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used keep2share premium once or twice a year for 5 plus years. Only ever pay for 1 month subscription non-recurring. Never had a problem with them whatsoever. Never tried to rebill me or failed to del... See more

Company replied

Rated 5 out of 5 stars

Really solid service, Premium Max subscription works with tons of sites. What I like: • Fast download speed in USA • Huge videos collection with personal recommendations • Promo codes and... See more

Company replied

Rated 5 out of 5 stars

I love two things about this file sharing service 1) High download speeds Download accelerators are applied. This gives unbelievable download speeds.. 5 to 7 GB files are no problems. It take... See more

Company replied

Rated 5 out of 5 stars

K2S is a nice hosting solution to share your files. Although it might go a bit for the expensive site, it is well worth it. The customer support is great and the staff makes sure that your every i... See more

Company replied


Company details

  1. Cloud Computing Service

Written by the company

Your files and downloads are completely secured by our state of art encrypted system. Enjoy supersonic downloads from our cutting edge storage cloud. Plus, you can use download accelerators for even better experience. Your downloads start instantly. No more wasting time waiting for what you need!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

976 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

satisfaction in living experiences

I say that my experience with the company was highly satisfactory as I was able to enjoy benefits for several days.

8 January 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Leonardo!
We're delighted to know you enjoyed our product! Your positive feedback means the world to us. Thank you!

Rated 1 out of 5 stars

Shady And SCAMMERS

I was charged a price that i didnt agree to (62.36) They had claimed that it was shown before check out but was not. What was shown was 39.99.

I had asked for a refund since it wasn't a price that i agreed to. They had then banned my account so now i have no access to the site at all.

Multiple downs a really slow. And the daily limits are trash on whatever plan you subscribe to.

Ive sent multiple screenshots of each stage of transaction that ive made and instead of having good business practice they instead banned me. That is pure and unadulterated shady and a SCAM!!

There are better file sharing services with way better customer service that rectify their mistakes. I would recommend 1000% Rapidgator. For my usage it was structured and was made clear with what i would he charged. Yes their apps user interface needs work but atleast they care about your business and your money.

Even sendcm is better. As a matter of fact all of them are better than keep2share!!

Do yourself a favor. Spend you money elsewhere.

Edited: I have a screenshot of the pricing prior to the purchase. Ive had mutiple emails back and forth with the support team and not once did they mention any about contacting support team before purchase. Also not once have you guys mention anything during the email correspondence of what price you guys had on your end. Why is that you mention it now once i made this situation public?

To the general public: i have full documentation and screenshots of pricing at each stage as well as my bank account of charges and email correspondence. Please feel free to reach out to me to show you evidence of how shady and a scam this TRULY company is.

To the company: Refund my money. I will never be using your service. However atleast i can edit this review and mention that you guys actually care about your customers instead of doubling down and continuing to make false claims (again i have documentation and screenshots)

5 February 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Leo!
We appreciate your feedback and regret to hear about your experience. However, we'd like to clarify a few points regarding your transaction.

Before confirming any purchase, the total amount, including any applicable fees, is always displayed for review. Our system records indicate that the final price of $62.36 was presented prior to checkout. We understand that misunderstandings can occur, and we would have been happy to assist you with any concerns regarding the pricing if contacted prior to completing the transaction.

Regarding the account ban, we only take such actions when there is a violation of our terms of service. If you believe this was done in error, we encourage you to reach out to our support team with relevant details, and we will be happy to review your case again.

We strive to provide a reliable and transparent service, and while we regret that we did not meet your expectations, we appreciate your feedback. Should you wish to discuss this matter further, please contact our customer support team.

Rated 5 out of 5 stars

Fast download speeds, great service!

Fast download speeds, the multi options for premium downloads is a much appreciated feature. Most underrated is their customer service. They are quick to answer any questions or concerns and resolve any issues in a timely manner.

1 January 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Acid! We're delighted to know you enjoyed our product! Your positive feedback means the world to us. Thank you!

Rated 5 out of 5 stars

I have had a working trip that will…

I have had a working trip that will last for 6 months however i asked for a refund but since the service was great and there no real problems with k2s the agent offer me an additional fee month of subscription which is great thats means the agent did a refund in another way and they were fast they reply within few hours from raising the ticket great service tbh

23 January 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Brzcon! We're delighted to know you enjoyed our product! Your positive feedback means the world to us. Thank you!

Rated 5 out of 5 stars

TOP Customer service!

The customer service is truly TOP-NOTCH! They fixed the payment issue in just a few days. And get this while they were doing their checks, they extended my PREMIUM PRO account without me even asking! Highly recommended!

10 January 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Marco!
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our product.

Rated 5 out of 5 stars

it let me donload what i want becase…

it let me donload what i want becase that is good but some time will not work becase it keep adding thinges that you dont want or cunting you as you don download mean time that you was not downloading anyting that week

14 January 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Sajad!

Thanks for the awesome review! We’re glad you’re satisfied with our product and appreciate your feedback.

Rated 5 out of 5 stars

An excellent platform keep2share

An excellent platform keep2share, offers excellent storage at very low competitive prices, there are payments plan to suite every budgets, but the best thing about Keep2share is its customer service, when customers have enquiries or get into difficulties they resolve your problem at the speed of light, I had problems logging into my account, however support team at keep2share resolved my problem within 6 hours and I got back into my account, that very same day, out of rapidgator,filejoker, keep2share is by far the best value for money and customer service, a lot of platforms once they take your money they care very little, not keep2share, the customer is at the heart, centre of this company, my subscription expires next month, I most certainly intend to renew it

9 January 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Zahid!
Thank you for your positive review! We’re happy to hear our product made a great impression.

Rated 5 out of 5 stars

Nice experience

Very nice service, outstanding qualiry and very useful support. I'll be using it again for sure.

11 December 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Aivars!
Your positive feedback brightened our day! Thank you for sharing your great experience with us.

Rated 5 out of 5 stars

I am no expert at premium/cloud service…

I am no expert at premium/cloud service providers. I have purchased from 9 different providers. keep2share.cc is only 1 of 2 that I have renewed. k2s.ccc is the one pass i would pick if i could only afford one. By far. There is no comparison. There is no runner up. There is no one in the same galaxy providing premium subscritions and hosting with keep2share.cc. For value and access to premium sites alone the conversation is over and it is only k2s.cc. Go throw your money away, get pissed and then come back and give your money to the team that has the best support, the best perks, continuous up time, seriously in light of the competition there is not one nagative with k2s.cc. If you try k2s.cc and do not agree I promise you I will sleep with your wife or gf until you are 100% satisfied! You have my personal guarantee! 👍😂🤔

5 December 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Baw Baw Booey! Thank you for your wonderful review! We're so pleased to hear you enjoyed our product. 😊

Rated 1 out of 5 stars

Keep2share is Using Deceitful Methods to Allow Theft

Keep2share allows companies who steal and share our video's illegally to now password protect our video's. This makes it so we cannot report url and links to have stolen content removed, which is required by law. Keep2share is now actively enabling theft and protecting users who steal.

Shameful

18 December 2024
Keep2Share logo

Reply from Keep2Share

Hello, Concerned Citizen! Scroll down to the main page of our website and at the bottom you will see a section with information on how to contact our abuse team. Feel free to contact them.

Rated 5 out of 5 stars

Keep2Share Stepped Up

I am an experienced subscriber to online vendors, but was greatly frustrated in re-setting my username and password on Keep2Share. I knew most of it was my own doing, but that didn’t prevent me from spending several hours trying many combinations of old and new credentials. With a few hours of asking k2s support for help, an agent cleared up everything. Also the service from the site has been excellent the past year.

13 December 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Offwagon! We appreciate your positive feedback! It’s wonderful to hear you had a great experience with our product. Thanks for sharing!

Rated 5 out of 5 stars

Keep2share as usual Great customer service

Keep2share has always had quick super helpful responses to the few issues I’ve had. I’ve been using their service for years. Highly Recommend!!

2 December 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Charlie!
Thank you for the great review! We're happy to know you're satisfied with our product. Your support is greatly appreciated!

Rated 5 out of 5 stars

Very good support all around

Fast response, support took information provided into account even though the ticket had been "closed" (after 24h without customer response), a quick and acceptable solution was provided.

12 December 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello! Thanks for the fantastic review! We're so glad to hear that our product met your expectations. 🙌

Rated 5 out of 5 stars

Support that actually holds up.

I've never had a file-sharing site actually care about my ability to access the service after getting my payment,..the 'support' would conveniently disappear! K2S support not only responded to requests for 'help', but went far beyond my expectations to resolve all the issues I had with access. And the best thing...they fixed everything within a couple of hours. K2S you give 'support' a good name again! Highly recomended!

1 December 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Allen!
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our product. 😊

Rated 1 out of 5 stars

I regret spending $55 for a one-month…

I regret spending $55 for a one-month subscription (paypal) to Keep2Share. The download speed is absolutely abysmal. Despite paying such a high price, I can't even get decent speeds for downloading files. The performance is far below what was advertised and what I expect for this amount of money. Honestly, it feels like a total rip-off. I’ve used other services with far better speed and even slightly lower prices. I wouldn’t recommend Keep2Share to anyone. Save your money and look elsewhere. This service is not worth the price at all.

1 December 2024
Keep2Share logo

Reply from Keep2Share

Hello KmilHrdt!

Thank you for reaching out! If you’re experiencing slow download speeds, we strongly encourage you to contact our support team directly. Based on your message, it seems you haven’t yet reported the issue to our technical specialists.

To assist you more effectively, we recommend submitting a support ticket. You can also include a link to your review, so we can quickly identify your account. Additionally, I’ve requested your details through Trustpilot—feel free to respond there if that’s more convenient for you.

We’re confident we can help resolve this issue promptly. Please don’t hesitate to reach out!

Rated 5 out of 5 stars

Quick fix

I had a problem downloading videos and I went to customer service and they solved it within half an hour it didn't take long at all. I recommend using this product

13 November 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Minzo!
Thank you for your positive review! We’re happy to hear our product made a great impression.

Rated 5 out of 5 stars

After a few rough patches

After a few rough patches, k2s came through with flying colors! I was walked through, given the correct links & now all is good again...

9 November 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Gary! We’re thrilled you loved our product! Thanks so much for your kind words and support.

Rated 1 out of 5 stars

Bad service!

I signed up for a month for premium pro, it didn't even last 20 days!
It's a scam!

30 October 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Pasquale!

This is impossible, most likely you have two accounts and you logged into an account without premium. Have you contacted our support and what is your email on our website?

Rated 5 out of 5 stars

Good service and Very helpful support staff

The new pricing is good value for money.
I used their service before but had problems with bandwidth. But now its much better ,the transfer speed is amazing and the support staff were very helpful with payments and other issues.
Highly recommended.

1 November 2024
Keep2Share logo

Reply from Keep2Share

Hello GamerIndia!
Your positive feedback brightened our day! Thank you for sharing your great experience with us.

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