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Keela Reviews 

2
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TrustScore 3 out of 5

2.9

CRM Provider
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Company details

  1. CRM Provider
  2. Database Management Company
  3. Software Company

Written by the company

Empower your nonprofit organization with Keela, the premier, affordable CRM platform designed specifically for the needs of the nonprofit sector. With intelligent tools and guided decision-making, fundraisers will gain access to the information and insights you need to make informed decisions based on your data. With Keela's centralized contact database, detailed contact profiles, streamlined communication and donation management, and powerful email marketing capabilities, you'll have everything you need to take your organization to the next level. And with no complicated add-ons or hidden fees, unlimited email support, and unlimited online training, Keela is the solution that's both accessible and scalable, with pricing based on the number of contacts in your database.

Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

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2.9

All reviews

(2)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Clunky and poor tech

Had no end of problems importing contacts.

The membership function is terrible.

The segment tool was updated but couldn’t segment memberships. There was a bug that mis-identified statuses.

The email comms tool is very basic and can’t preview in mobile view, or at all.

The customer service is like talking with a bot even when a human is involved. Had to keep repeating my issue and it still was not understood. Then they wilfully ignored my requests to escalate my complaint.

Can’t trust the data, so it’s impossible to use the system as you would hope. Clunky tech for expectations in 2026.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not use

attempted to migrate from DP to Keela as it was cheaper. You do, in fact, get what you pay for. 8 WEEKS of "migration" and now weeks beyond that, not migrated, half our records messed up, zero staff answer emails of us asking for replies and noting we do NOT want to continue. Email response of so sad, but you paid for the year, too bad. If you are concerned about data integrity, do NOT move to Keela- they appear to be in a poorly managed growth/transition phase and best left to sort out their internals before approaching any new users.

16 June 2026
Unprompted review

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