Fantastic company to deal with. Great clear communication for purchase and during delivery. Excellent chinstrap penguin product - really well made and packaged well. Would highly recommend this compan... See more
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KEAIart® is a small business made up of the persons love animals, we are a small startup company located in Hong Kong, our team comes from all over the world, the main members are from the United States, Canada, Hong Kong and Shanghai. We hope that the addition of the animal products at KEAIart stores will help raise awareness of these animal and inspire people to Interest.
Contact info
ROOM A1-A3, FLOOR 3, YEE LIMINDUSTRIAL, CENTRE 2-28 KWAILOK STREET, 999077, KWAI CHUNG, Hong Kong
- support@keaiart.com
- keaiart.com
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Fully satisfied
I'm very satisfied with my purchase. I bought a Chubby Pallas's Cat Plushie and my delivery (shipped to Europe) was delivered in 9 days, which is in fact even sooner than the estimated delivery time to Europe presented on the Keaiart website (10–15 days). The packaging was quite simplistic and perhaps a bit too small (it was a small box with very little space inside as almost its entire volume was filled up with the plushie), but neither the box nor the plushie was damaged in any way and I don't mind simple packaging as long as it serves its purpose; it's probably more economical this way, too. The plushie itself looks exactly like on the website, it is made from quality materials, and is extra soft and just perfect for cuddling — also, I love the creative design.
I must also very much appreciate the Keaiart customer support: I contacted it before my purchase to make sure about some information regarding customs affairs and we exchanged several emails. All replies from the customer support came well within the 24-hour window as stated at the Keaiart website — in fact, most of them came within just a couple of hours following my message, although it was over the weekend, when I would not even expect to receive replies from any customer support in general. All the replies were concise, polite, to the point, and addressed all the topics I had asked about.
Finally, I like the Keaiart online shop website in general: the website is well arranged and offers a wide range of products; each product page provides useful information such as the size and material used, processing time, or estimated delivery time (depending on the location); and the shopping process is easy to navigate.
I'm happy to have made a purchase at this company and will definitely consider making another one. Thank you!
Came well packaged & pretty fast
Excellent
For one the product was exactly what I ordered. Came in great condition. The packaging was very nice and secure. The tracking was consistent too.
its fluffy and my bf likes it
The Product is the Cutest
The Product is the Cutest! I got this for my partner, and they love it to bits. We are in a long-distance relationship, so it acts as my surrogate when I'm not there. ♥
The Maltese puppy was very well made &…
The Maltese puppy was very well made & was so realistic looking. She was the same size my precious Maltese was at 3 months of age. She has such a sweet looking face too. I'm very pleased with her.
Great experience!
I was nervous ordering from China, but everything worked out great. The stuffed orangutan is awesome! The shipping takes long but within time they state. Well worth the wait!
You need to let people know you're…
You need to let people know you're overseas and what is used to make your product. How do I know if the materials used are safe?? No way to know... that's is required in the United States. Very deceptive in my opinion!!

Reply from KEAIART LIMITED
Adorable little wombats
Adorable little wombats. Great price, especially coming from Australia. Totally pleased with purchase and shipping time.
Perfect Experience. Great product.
Product received was exactly as pictured on the website. Plush toy was high quality. Received within 2 weeks. I will happily repurchase from this store again. Overall, great experience.
Nice product and service
The product was of good quality at a…
The product was of good quality at a fair price. Exactly what I expected when it arrived.
Great product
Great product! Even better than photo! Seller responded quickly and was friendly! Thank you!
The product showed up on time and my…
The product showed up on time and my daughter loved her gift. I wasn't available for her birthday due to work and y'all helped put a smile on her face.
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