KCOM Reviews 

Easily explained and will be saving £10 pounds per month with KCOM

Very nice guy on the phone however their early repayment charge would be £230 on my account - £230!!!!!
Told them I’m moving to a new house in November which is in the same area and would be using Kcom. I may as well keep paying my current bill on my address till I can move into my new one, what’s the point, absurd.

No complaints excellent service

The advisory Liza was very pleasant and helpful and managed to give me everything I wanted. She explained I was a loyal customer and was able to clench the deal. Well done Liza and KCOM.
I highly recommend this company and its services to anyone. Simply the best.

Kcom are reliable, friendly and answer the phone straight away if you need to contact them for any reason. You are not left in an annoying queue.
I recently had to contact them and the problem was fixed in a very timely manner with no hassle

Very reliable, professional and a great service provider. Great value for the money,

Very helpfull & professional advice given

Matt and Jake had a tough job digging up a 15 foot long trench in the garden and then linking the fibre. They worked flat out for about 3 hours and remained polite and conversational throughout. Explanation of the router was excellent and if I needed WiFi again I would request them as the installers.

The assistant Mac was friendly and efficient. He talked me through some things that I could do to solve the problem and was patient when I struggled.

Quick, easy, friendly. Very happy so far

i will get calls as well as the fibre, were i am only getting fibre for the same price with who i am with

Very simple, basic quick online transfer of broadband. Best price compared to others

Professional, did what was expected plus more!

​Utterly devastated by this company's greed. Please avoid them.
​I am left feeling completely helpless and defeated by KCOM. Our experience started poorly when they left us without any internet for two weeks when we first moved, ignoring our constant calls for help.
​Now, we’ve achieved a huge milestone and bought our own home, but KCOM is completely ruining what should be a happy time for our family. Because they lack the infrastructure to supply broadband to our new address, they are forcing me to pay a £450 cancellation fee. It feels incredibly unfair to be penalized and financially drained just because they cannot provide a service to my area.
​UPDATE: I tried everything to fix this. I called them to plead my case, but they refused to help. I even pinned my last hopes on raising an Ombudsman case, but nothing changed. In the end, I’ve been forced to hand over £511.81 that I simply cannot afford to lose right now. I feel completely taken advantage of. Please, spare yourself the stress and heartache and stay far away from them.

Even with their comment below asking me to contact them, please don't be fooled—it is clearly just to make themselves look good publicly. I did contact them, ringing multiple people and pleading to bring the cost down, and they still said there is nothing they can do. I even pinned my last hopes on raising an Ombudsman case, but nothing changed.
​In the end, I’ve been forced to hand over £511.81 that my family simply cannot afford to lose right now. I feel completely taken advantage of, helpless, and defeated. Please spare yourself the stress and stay far away from them.

If I could give ZERO would be ZERO. Absolute SCAM of a company been warned. I went away for few months they agreed to down my contract on the telephone when I got back out of contract charges £87.00 each month for over 3 months. They wouldn’t take any consideration into anything just blamed me for trying to rejoin with another package all though they didn’t even give me the package I was offered as it wasn’t applied to my account so was stuck in out of contract. Was told it’s my job to keep you on with KCOM so we keep you in with a contract not intending out of contract charges MAKE SURE YOU HAVE IT IN WRITING BECAUSE IF YOU DONT GOOD LUCK. Rubbish company I’ve made 3 people leave them for this reason of out of contract charges.

Got through to correct person rather than AI sales person good listener when strait to what I require and then talked through details and ended up with appointment not to far away great customer service 👌👍

We spoke with Mac who was extremely helpful and patient. He was determined to find a solution to our problem and is even calling us back in 2 days to check that everything is ok….. thank you Mac

Maybe not the cheapest, but the most reliable service