I always love ordering directly from Kayali because they truly make the packages look so beautiful and they ship QUICK!!! I always get my deliveries ahead of time. As for the items - Yum boujee Marshm... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Buying through the actual website is easy and they package things beautifully. We used to buy the larger bottles, but had problems with the atomizer which seem to be a nightmare to get a refund or rep... See more
Company replied
Shipping was great; turnaround time was amazing and everything was well-packaged. I purchased Vanilla 28, Boujee Marshmallow and Pistachio. They are all so good! They are staples in my collection n... See more
Company replied
My first time buying Kay Ali I got the Cleir Majesty Rose Royale I smelled another scent the one in the pink bottle on a nurse at work and I loved it ! So I decided to order this one and I order anot... See more
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Company details
Written by the company
Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
Contact info
United States
- customercare@kayali.com
- kayali.com
4.2
Great
603 reviews
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Replied to 94% of negative reviews
Typically replies within 1 week
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Reply from KAYALI
Hello Zarish,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Amazing one
9 October 2026
Reply from KAYALI
Hello Linda,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
fast shipping and truly the best…
fast shipping and truly the best smelling perfume in the WORLD!
11 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Poor product
Shipping was fast. Product is garbage. Definitely not a king size, very thin. Very small, sheds everywhere.
11 October 2026
Reply from KAYALI
Hello Beverly,
Thank you for taking the time to share your feedback, and we are glad your order arrived quickly. We are sorry to hear that the fragrance didn’t meet your expectations. Fragrance is a deeply personal experience, and what feels perfect to one person may feel different to someone else.
We would love to help you find a scent that suits you better. Please reach out to us and our team will be happy to help.
With love,
KAYALI Customer Care
Great Perfume
Bought your perfume gift set for my daughter’s birthday. She loved it. Great value for a great product.
11 October 2026
Reply from KAYALI
Hello Lilianne,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
terrible quality ansolutely zero…
terrible quality ansolutely zero longevity none of the listed notes discernible within 30minutes, except for strong musky powdery sugary smell just awful
2 October 2026
Reply from KAYALI
Hello,
Thank you for taking the time to share your honest feedback.
We are truly sorry to hear the longevity didn’t meet your expectations. Fragrance performance can vary from person to person depending on skin type, body chemistry, and environment. A few tips that may help your scent last longer: apply it to moisturized skin, focus on pulse points such as the wrists, neck, and behind the ears, avoid rubbing it in after spraying, and spritz a little on your hair or clothing. Layering with another fragrance can also help lock it in and extend its wear throughout the day.
We truly value your feedback and will be sharing it with our team.
Thank you again for your support.
With love,
KAYALI Customer Care Team
My package came really early!
My package came really early!! and I love the smell of the perfume I got! I love Kayali!
10 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Best SWEET smell in a LONG time
Best SWEET smell in a LONG time! I had been searching for a gourmand (vanilla/coconut) and spontaneously tried a spray of the Boujee Marshmallow---LOVE, LOVE, LOVE--and I am very picky and have bought many travel sprays trying to find the best sweet smell. Found my signature scent...and the new body cream smells so good and makes my skin (53 year old) so SOFT too. Others always compliment it too....You WILL love it!!
10 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Kayali's Musk 12 is so comforting and a…
Kayali's Musk 12 is so comforting and a great layering fragrance. The shipping was quick.
10 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
My daughter’s favorite perfume
Buying through the actual website is easy and they package things beautifully. We used to buy the larger bottles, but had problems with the atomizer which seem to be a nightmare to get a refund or replacement. The smaller bottles we haven’t experienced the same issues.
2 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
doesnt last longer will not recommend
3 October 2026
Reply from KAYALI
Hello,
Thank you for taking the time to share your honest feedback.
We are truly sorry to hear the longevity didn’t meet your expectations. Fragrance performance can vary from person to person depending on skin type, body chemistry, and environment. A few tips that may help your scent last longer: apply it to moisturized skin, focus on pulse points such as the wrists, neck, and behind the ears, avoid rubbing it in after spraying, and spritz a little on your hair or clothing. Layering with another fragrance can also help lock it in and extend its wear throughout the day.
We truly value your feedback and will be sharing it with our team.
Thank you again for your support.
With love,
KAYALI Customer Care Team
Love love the scents they lasts and are…
Love love the scents they lasts and are scents are amazing ordering was very quick received at expected time and it was great experience will be ordering more.Victoria Nunn
10 October 2026
Reply from KAYALI
Hello Vicyoria,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello peter,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
The anniversary sale was awesome
The anniversary sale was awesome. I liked the daily deals, and I could not resist getting the Yum Pistachio items on their day. I ordered a bundle with the new body cream because that body cream is extraordinary. I’m obsessed with the performance and the softening effect, and it smells incredible. I love to layer fragrances, and am so happy to see body care products in this line! I would love to see more products like this for the other fragrance lines as well The shipping was prompt and the packaging is really nice. The only area for improvement is the website as the performance is awful. It was very difficult to even sign in and I had to keep trying over and over to get to different pages because it kept freezing. If the sale weren’t so good I would’ve walked away from the purchase. I don’t like to purchase through social media apps, it’s hard to trust them. Other than the website wonkiness, I love these products and am looking forward to future products and promotions!!!
10 October 2026
Reply from KAYALI
Hello Valerie,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Muy seguro y rápido espero la…
Muy seguro y rápido espero la fragancia sea perdurable.
Very safe and fast, I hope the fragrance is long-lasting.
2 October 2026
Reply from KAYALI
Hello Carmen,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Smells amazing
Easy to purchase online. Fast shipping. All the small sizes i got are great. Its hard to choose a favorite. Will be buying more.
3 October 2026
Reply from KAYALI
Hello Alex,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
I normally buy from sephora kayali…
I normally buy from sephora kayali products that I'm overly obsessed with everything this line has! I love the speed of the delivery. I love the smell of the perfume I bought so far. I want to buy more. Now we got lip gloss and body butter?! I'm excited 😊
8 October 2026
Reply from KAYALI
Hello Nicole,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Not like the sample
So I received the sample ofVacay in a Bottle Marrakesh in a Bottle Orange Blossom. And the sample was intoxicating. It was strong and you can smell it for hours so I thought I would buy a bottle I bought one for $94 and it smells nothing like the sample extremely disappointed.
10 October 2026
Reply from KAYALI
Hello Holly,
Thank you for the KAYALI love, and we are so happy to hear you fell in love with Marrakesh in a Bottle Orange Blossom | 24. We are truly sorry that your full-size bottle didn’t give you the same experience.
Our samples and full-size bottles share the same formula, but a few factors can affect how a scent is perceived. A new bottle may need a few sprays before the fragrance flows consistently and our noses can also become accustomed to a fragrance we’ve worn often, making it seem softer to us than it does to others.
Thank you so much for your patience and understanding.
With love,
KAYALI Customer Care Team
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